Reception
Check availability

Reviews of DoubleTree by Hilton Hotel Johnson City

4 out of 5
DoubleTree by Hilton Hotel Johnson City
211 Mockingbird Ln, Johnson City, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 364 out of 789 reviews" "
Rating 8 - Good. 258 out of 789 reviews" "
Rating 6 - Okay. 94 out of 789 reviews" "
Rating 4 - Poor. 41 out of 789 reviews" "
Rating 2 - Terrible. 32 out of 789 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and mattress was firm like I like it. Not saggy with big mattress topper.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angela K.

Liked: Amenities
The hotel was very clean, front desk folks were friendly and helpful. Wood have been better if breakfast was included but we had a great stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The service and room are great. The cookies exceptionally delicious. The only thing I would change is usb access added it to rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2024

4/10 Poor

Nicholas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Look Around Before Deciding
The bathroom light was broken and flickered all night. I woke up to bit marks on my face that were not there before I went to sleep. There was a used condom underneath the night stand that didn't. Having to chose for myself I would NOT be staying there again. No USB chsrgers in the room. The only outlets that were somewhat usable were on the wall. The ones on the lamps the charging blocks just fall out so those couldn't be used.
Stayed 1 night in Jan 2024

8/10 Good

Cary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Pool was supposed to be heated but that was the only problem.
Stayed 1 night in Dec 2023

2/10 Terrible

Anna

Stayed 2 nights in Dec 2023

10/10 Excellent

William

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Granddaughters enjoyed the pool. Hotel was located in a good area to enjoy the city. Will return on our next trip.
Stayed 2 nights in Nov 2023

6/10 Okay

DENNIS

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
absolutely not what we expected for a double tree property. The young lady who at the desk was great!! Lamont from Maintenace was great. The problems we had after we checked in were handled quickly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a clean hotel with friendly staff. Heated pool but wish they had a hot tub. Nice restaurant and bar. Will be staying here again!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great venue! Great location!
Stayed 1 night in Nov 2023

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of a refresh. The finish onthe wood doors is showing a lot of wear and tear as just one example. There was no one at the desk to give us a folio at checkout. The breakfast buffet had a good selection. Unfortunately, it was not tasty. On the plus side, the room was a nice size.
Stayed 2 nights in Oct 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Would have been 5 stars, but the only comfortable chair was in fount of the air exchange unit and there was no way to turn the fan off.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Oct 2023

10/10 Excellent

Sherryl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful. On site dining made our stay very simple. Location in the heart of the town was also very convenient.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin, friendly staff!!
Stayed 1 night in Sep 2023

6/10 Okay

Lee

Liked: Cleanliness, staff & service, room comfort
Only one issue, otherwise a good stay.
The stay was good, the Burger Bar was awesome. The only issue I had was my bank card was charged twice for a night’s stay before I even checked in, which took money out of my account I had for my trip. This was on a Saturday so my bank has yet to release the charge until the next business day.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

JENIFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Loved the indoor/outdoor pool
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property I will definitely recommend this place
Stayed 1 night in Sep 2023

6/10 Okay

Lori

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Hotel was old, run down and dirty. Blood on the sheets, mirrors dirty, no soap in shower, dirty toilet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marsha

Traveled with partner
Liked: Amenities
Convenient to shopping and dining, staff was friendly, pool was great!
Stayed 1 night in Sep 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Was a ok stay
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

No breakfast. The hallways are not air conditioned. The pool opens too late and closes too early and on top of that you overcharged me $40
Stayed 1 night in Aug 2023

8/10 Good

Carly

Stayed 2 nights in Aug 2023

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, convenient and worth it!
Stayed 2 nights in Aug 2023

10/10 Excellent

Dwight

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in clean and spacious!
Stayed 1 night in Jul 2023

2/10 Terrible

Eric

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Owners are OK with you suffering.
The building's air conditioner is broken and some of the upper floors are unfit for use. Despite that they will still take your reservation and your money without ever mentioning these issues. I could understand if this were a temporary issue. However, they have no intention of fixing the air conditioner this year. They are waiting until next year when they renovate. They should not be renting rooms with the building in this condition.
Stayed 1 night in Jul 2023
Response from Steve Lewis on Jul 28, 2023
Thank you for taking the time to share you helpful comments and we appreciate you staying with us. I completely understand your issue with the lack of AC in some areas and please know we are working hard to get it resolved as soon as possible. We placed an order for 7 rooftop AC units on March 15th of this year with an expected lead time of 20-24 weeks until delivery and installation. The manufacturer is making every attempt to speed up our order but they are limited due to the supply chain challenges. We are in constant contact with them to keep our order top of the list and we are pushing for the earliest delivery possible. I realize this does not resolve the issues during your stay but we truly are working hard to have it completely fixed as soon as possilbe. Thank you again for your feedback and for choosing to stay with us. Best Regards,Steve Lewis

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay
Very clean room, super soft sheets. Very friendly staff even at max capacity
Stayed 2 nights in Jul 2023

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We love staying at this hotel when we come to Tennessee to visit family for our annual trip. It is convenient to many restaurants and shopping. The hotel over the years has not been updated and while it is good, it does need some TLC and attention. We will go again next time but hope to see some upgrades soon.
Stayed 4 nights in Jul 2023

8/10 Good

linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

brock

Liked: Staff & service
Nice hotel and staff, but make sure youre not overcharged like i was. Stayed one night but was charged for two. So make sure before you leave property.
Response from - Director of Sales on Jul 11, 2023
Thank you for taking a moment to review your experience. We have looked into your charges and confirmed with Merchant Services you were in fact only charged once. You may have a pending authorization that hasn't been released by your bank. We can assure you we only charged once.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

PAUL

Stayed 1 night in May 2023

10/10 Excellent

Anthony

Stayed 2 nights in Jun 2023

6/10 Okay

Lisa

Stayed 1 night in Jun 2023

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our night in Johnson City. Breakfast was available at the restaurant on-site for a fee. Staff was extremely friendly. Room was spotless. The bed was very comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Carol, Indian Hills

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure staying at the Doubletree. I was tired and frazzled from traveling for the past week, so the quiet, clean and comfortable room was exactly what I needed.
Stayed 1 night in Mar 2023

6/10 Okay

Manuel, Potomac

Traveled with family
Disliked: Property conditions & facilities
Property was outdated and location not that great. Price was also high compared to better hotels in the area. Due to the place being outdated it left an impression of being dirty.
Stayed 1 night in Mar 2023

6/10 Okay

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had an indoor pool which my kids enjoyed and a good restaurant on property.
Stayed 1 night in Mar 2023

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally nice staff and efficient
Stayed 2 nights in Mar 2023