No water! Asked for refund! Manager shouted at us!
Posted Aug 16, 2016 on Hotels
Well ! We were first greeted by a nice lady blonde hair at around 5am who was very helpful. I asked for a late check out at 1pm. We went to our room , ended up being a room that had already been used, mistakes happen. She swiftly put us in another room. The next morning at 1145am I woke wanting to brush my teeth etc to find there was no water ... Strange. I tried the shower, no water I tried to flush the toilet , no water so doesn't flush ... !!! I rang front desk and they said the water is off. So we swiftly packed up our things and thought best idea is to go to a truck stop or another hotel . We went to front desk, were greeted by a non speaking English chap at first. Then a lady , we explained the problem and asked for a refund , which they asked why, no water! That's why. Another guy came out who seemed to be the manager and spoke to us like we were their to cause trouble .. He shouted at us and told us we should have left at 11 anyways and that he is going to shout at the lady the night before ... She was nice... After we asked for a refund several times he told us he would do it but we were to never come back ! What an amazing exerpeince at that hotel ... The manager or whoever he is should be ashamed , he didn't apologise or be nice he literally just shouted at us ..