Ratings based on 374 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Internet

Posted May 8, 2017
The wifi would not work It was very frustrating when I needed to work on some stuff and I was unable to get what I needed to done due to the connection issue. It was advertised free wifi. For the price I will go elsewhere next time.
Comment from Hotel Management
May 11, 2017 by Amy Munguia - Assistant General Manager, Hotel Management
Dear Nicole, thank you for taking a moment to share your experience regarding your stay. I am so sorry to hear about your experience with the Wi-Fi not working properly and can understand how frustrating this must have been especially since you were trying to get things done. We contact our internet provider to take a look at our internet and they did end up having to replace a piece of equipment. I hope that you will consider giving us another chance in the future where we hope to provide you with a much better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver ca

upscale motel in good location.

Posted Apr 5, 2017
Cons: Wi fi hook up has to be vastly improved.
Great surroundings and staff. Bad experience with hooking up to wi fi. Frustrating experience that tarnished our stay.
Comment from Hotel Management
Apr 8, 2017 by Amy Munguia - Assistant General Manager, Hotel Management
Dear Alex, Thank you for taking a moment to share your experience regarding your stay. I am very sorry to hear about your experience with our Wi fi and how it tarnished your stay. If you happen to experience this issue again at our location please feel free to contact the front desk so that we can make sure everything is working properly and help get you connected. We hope you will consider staying with us again, should your future travels bring you back this way.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
Pros: Spacious and convenient. Clean.
Cons: Noise!! See above
Room and staff really great. Nice lobby and amenities. However a sound like a fog horn sporadically went off and on all night. We only were able to sleep four hours if that! Others had the sense to turn on the fans in their rooms to muffle the sound somewhat. I hope it is a problem they were able to correct. Everything else about the hotel was excellent.
Comment from Hotel Management
Apr 7, 2017 by Amy Munguia - Assistant General Manager, Hotel Management
Dear guest, Thank you for taking a moment to share your experience regarding your stay. I am very sorry to hear that you were disturbed by outside noise during your stay as I am sure you were looking forward to getting a good nights rest. I am happy to hear however that you found the rooms and staff to be great and was hoping you would be able to reach out to me as we would like to make things right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma

Great Stay!

Posted Mar 21, 2017
Nice hotel with great staff. Room was nice. Reasonably priced.
Comment from Hotel Management
Mar 22, 2017 by Amy Munguia - Assistant General Manager, Hotel Management
Dear R, thank you for taking a moment to share your experience regarding your stay. I am so happy to hear that you found the hotel to be nice and with great staff. We hope to have the pleasure of welcoming you back to our hotel in the future, should your travels bring you back this way.
5 out of 5
by Randi

Posted Jan 28, 2017 on Hotels
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you for taking a moment to give us a 5 star rating. We hope to have the pleasure of welcoming you back to the hotel.
4 out of 5
by A verified traveler

Great Hotel for Attending Conventions

Posted Jan 12, 2017 on Hotels
It was a great spot for attending the Three Rivers Convention Center which was great with all the unusual snow that Kennewick had received the week we were there.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Guest, I sincerely appreciate you taking a moment to share your experience regarding your stay. I am happy to hear that you found our location to be great when attending a conference at the Three Rivers Conference Center especially with all of the unexpected snow here in Kennewick. We hope to have the pleasure of welcoming you back to the hotel in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Centralia, WA

Weekend with family

Posted Jan 6, 2017
Pros: All staff were friendly, courteous and made you feel welcome. You are part of the "family" when there. Rooms are spacious, clean and very comfortable.
Cons: Maybe meals all day long? Not a drawback though, just an additional convenience. Possibly include the breakfast in the room rate, but no drawback.
Location: The location is great with lots of shopping areas, restaurants, movies, etc.
We love to travel, and typically look for a Hilton Garden in the area we're going to. We know that it's going to be a relaxing and inviting atmosphere where you feel welcome. We haven't been let down yet, and we know that consistency from one city, state, etc. is there.
Comment from Hotel Management
Jan 10, 2017 by Amy Munguia - Front Office Manager, Hotel Management
Dear PJ, Thank you for taking a moment to share your experience regarding your stay. I am very happy to hear that you found our staff to be friendly and that we were able to make you feel like a part of the family. We sincerely appreciate your comments regarding breakfast in our restaurant as we are continually looking for ways to improve our guest experience. We hope to have the pleasure of welcoming you back to our hotel in the future.
5 out of 5
by david

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2016 on Orbitz
Jessica was terrific! Our restaurant hostess was superb!
5 out of 5
by A verified traveler

Super clean

Posted Nov 20, 2016 on Hotels
It was so wonderful
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your wonderful comments! We look forward to welcoming you back to the hotel in the future!