Ratings based on 137 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Centralia, WA

Weekend with family

Posted Jan 6, 2017
Pros: All staff were friendly, courteous and made you feel welcome. You are part of the "family" when there. Rooms are spacious, clean and very comfortable.
Cons: Maybe meals all day long? Not a drawback though, just an additional convenience. Possibly include the breakfast in the room rate, but no drawback.
Location: The location is great with lots of shopping areas, restaurants, movies, etc.
We love to travel, and typically look for a Hilton Garden in the area we're going to. We know that it's going to be a relaxing and inviting atmosphere where you feel welcome. We haven't been let down yet, and we know that consistency from one city, state, etc. is there.
Comment from Hotel Management
Jan 10, 2017 by Amy Munguia - Front Office Manager, Hotel Management
Dear PJ, Thank you for taking a moment to share your experience regarding your stay. I am very happy to hear that you found our staff to be friendly and that we were able to make you feel like a part of the family. We sincerely appreciate your comments regarding breakfast in our restaurant as we are continually looking for ways to improve our guest experience. We hope to have the pleasure of welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel & Great Staff!

Posted Oct 3, 2016
Nice Hotel with a pleasant & helpful staff! My wife & I stayed here for a concert at the Toyota Center. The rooms very nice & clean. The staff was very nice & helpful. I would stay again if I was in Kennewick again.
Comment from Hotel Management
Oct 3, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your experience with us regarding your stay. I am happy to hear that you found our hotel to be pleasant with helpful staff. We hope you enjoyed the concert and we look forward to welcoming you back to the hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville TN

Posted Sep 26, 2016
Nice quiet and comfortable Hotel. Will be staying again the next time I'm in town.
Comment from Hotel Management
Sep 26, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Robert, We sincerely appreciate your feedback regarding your stay and am happy to hear that you found the hotel to be quiet and comfortable. We look forward to welcoming you back to our hotel the next time you are in town!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Sep 20, 2016
From check in, breakfast to check out, each interaction was polite, friendly, and helpful. The property was very nice too! I will stay again.
Comment from Hotel Management
Sep 20, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Guest, We sincerely appreciate your feedback regarding your stay and am happy to hear from check in, breakfast to check out you experienced polite, friendly and helpful staff. We look forward to welcoming you back to the hotel in the future if your travels bring you back this way!
5 out of 5
Recommended
for Everyone
by A verified traveler from Allyn, WA

Close to Conventions

Posted Aug 8, 2016
Pros: Friendly staff, clean facility, and they leave cookies out for their guests every evening!
Cons: The noise outside of room 223 from a big fan on top of the pool room.
Nice clean hotel located close to convention center but not quite walking distance to the multitude of shopping available nearby.
Comment from Hotel Management
Aug 10, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Ronnie, Thank you for taking a moment to share your experience regarding your stay. I apologize for the excessive noise issues that you experienced during your stay. We hope you enjoyed our delicious cookies in the evening and we look forward to welcoming you back to the hotel in the future if your travels bring you back this way!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2016
Pros: It was across the street from the Toyota Center, perfect location
We had a great stay in Kennewick, the KISS concert was awesome!!!
Comment from Hotel Management
Jul 19, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear that you had a great time here in Kennewick and were able to enjoy the concert! We hope to have the pleasure of welcoming you back to the hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend of Kiss

Posted Jul 12, 2016
Great stay. We stayed for the weekend of Kiss so the staff had the extra pressure of dealing with clients and rock stars. They did a great job at keeping both safe, feed and comfortable. Bed was great. Only issue we had was the air condition pump outside our room was loud. Mentioned it to staff and we eere satisfied with the resolution. If your in Kennewick and need some good upper end accomodation, pick here.
Comment from Hotel Management
Jul 17, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience regarding your stay with us. We are sorry for the excessive noise that you encountered during your stay. I am happy to hear that we were able to accommodate you for the inconvenience and we look forward to welcoming you back to the hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

This is my second stay here and it was great.

Posted Jul 10, 2016
We have stayed here to visit our grandkids twice. The staff is wonderful and the room is nice. We will be back again
Comment from Hotel Management
Jul 17, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience. We are happy to hear that you found our staff to be wonderful and we look forward to welcoming you back to the hotel during your next visit with the grandkids.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clatskanie, OR

Quiet and classy!

Posted Jul 4, 2016
Friendly, clean, nicely decorated, comfy ~ amazing cookie bars & fruit infused water ~ a lovely place!
Comment from Hotel Management
Jul 4, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your wonderful comments regarding your stay. I am happy to hear that you found our hotel to be friendly, clean, nicely decorated and comfortable. I too love our mixed berry oatmeal bars with the fruit infused water! We look forward to welcoming you back to the hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC Utah

Kennewick Hilton Garden Inn

Posted Jul 4, 2016
Pros: bright and spacious rooms
Cons: nothing
Location: location was out of the way, so it was quiet. Went to the Fire and Brimstone Pizza just down the street, which was very good.
Only stayed there one night. Room was quiet, comfortable and clean. Would stay at the Hilton Hotels again.
Comment from Hotel Management
Jul 4, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Kathy, Thank you for sharing your comments regarding your stay. We are happy to hear that you found the room to be quiet, comfortable and clean. We look forward to welcoming you back to the hotel in the future.