Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 18, 2016
Pros: It was across the street from the Toyota Center, perfect location
We had a great stay in Kennewick, the KISS concert was awesome!!!
Comment from Hotel Management
Jul 19, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience. I am happy to hear that you had a great time here in Kennewick and were able to enjoy the concert! We hope to have the pleasure of welcoming you back to the hotel in the future.
5 out of 5
by A verified traveler

Weekend of Kiss

Posted Jul 12, 2016
Great stay. We stayed for the weekend of Kiss so the staff had the extra pressure of dealing with clients and rock stars. They did a great job at keeping both safe, feed and comfortable. Bed was great. Only issue we had was the air condition pump outside our room was loud. Mentioned it to staff and we eere satisfied with the resolution. If your in Kennewick and need some good upper end accomodation, pick here.
Comment from Hotel Management
Jul 17, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience regarding your stay with us. We are sorry for the excessive noise that you encountered during your stay. I am happy to hear that we were able to accommodate you for the inconvenience and we look forward to welcoming you back to the hotel in the future.
5 out of 5
by A verified traveler from M

This is my second stay here and it was great.

Posted Jul 10, 2016
We have stayed here to visit our grandkids twice. The staff is wonderful and the room is nice. We will be back again
Comment from Hotel Management
Jul 17, 2016 by Amy Munguia - Front Office Manager, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience. We are happy to hear that you found our staff to be wonderful and we look forward to welcoming you back to the hotel during your next visit with the grandkids.
4 out of 5
by A verified traveler from Clatskanie, OR

Quiet and classy!

Posted Jul 4, 2016
Friendly, clean, nicely decorated, comfy ~ amazing cookie bars & fruit infused water ~ a lovely place!
Comment from Hotel Management
Jul 4, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your wonderful comments regarding your stay. I am happy to hear that you found our hotel to be friendly, clean, nicely decorated and comfortable. I too love our mixed berry oatmeal bars with the fruit infused water! We look forward to welcoming you back to the hotel in the future.
5 out of 5
by A verified traveler from SLC Utah

Kennewick Hilton Garden Inn

Posted Jul 4, 2016
Pros: bright and spacious rooms
Cons: nothing
Location: location was out of the way, so it was quiet. Went to the Fire and Brimstone Pizza just down the street, which was very good.
Only stayed there one night. Room was quiet, comfortable and clean. Would stay at the Hilton Hotels again.
Comment from Hotel Management
Jul 4, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Kathy, Thank you for sharing your comments regarding your stay. We are happy to hear that you found the room to be quiet, comfortable and clean. We look forward to welcoming you back to the hotel in the future.
4 out of 5
by A verified traveler from Wash

Posted Jun 24, 2016
Nicely updated, clean hotel. Beds were comfortable and staff was helpful and accommodating.
Comment from Hotel Management
Jun 27, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Amy, Thank you for sharing your wonderful comments regarding your stay and our staff members. We hope to have the pleasure of welcoming you back to the hotel in the future!
5 out of 5
by A verified traveler from Seattle, WA

Convenient and Enjoyable

Posted Jun 3, 2016
Pros: Nice lobby and amenities.
Location: Close to shopping mall and nearby restaurants.
Staying on business. Close to meeting location. Excellent friendly staff. Nice breakfast and surprisingly good menu for dinner at the hotel. Meals well prepared. A very nice experience.
Comment from Hotel Management
Jun 7, 2016 by Amy Munguia Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your wonderful comments regarding your stay. We are happy to hear you found our location to be convenient, friendly staff members and a good experience with our restaurant. We look forward to welcoming you back to the hotel if your future business plans bring you back this way. You Can Count On US!
3 out of 5
by A verified traveler from Kennewick, Wa. I am from Vancouver, WA

Falls short in some categories

Posted Apr 21, 2016
I was surprised and disappointed at the food and beverage service. No alcohol available until 5pm? Really? Wine bottles and glasses in the entry, but nothing available. Very misleading. I didn't understand the food service and it wasn't explained to me. I could have asked, but instead, we went elsewhere. Was a breakfast available other than the buffet? 12.95 is too expensive for a bagel and coffee. Pool room was sickeningly hot and the chlorine was waaaay too strong. We stayed 10 minutes and never went back. Generator or something outside of our window that sounded like a fog horn going off all night. Entire experience was not up to Hilton reputation! I am really not as picky as all of this sounds. I am just holding the Hilton to a higher standard than a Motel 6! Thank you for asking for my comments.
Comment from Hotel Management
Apr 27, 2016 by Amy Munguia, Hotel Management
Dear Lynn, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. I will share your comments with all of our staff members attention as we are continually looking for ways to improve our guest experience. We hope you will consider staying with us in the future so that we can provide you with a better experience. You Can Count On Us.
4 out of 5
by Kala

This traveler left a rating score only Posted Apr 6, 2016 on Hotels
4 out of 5
by A verified traveler

Comfortable visit

Posted Mar 21, 2016 on Hotels
Very nice staff! The hotel was in a great location. Near where my meetings were held
Comment from Hotel Management
Jun 4, 2016 by Amy Munguia, Hotel Management
Thank you for taking a moment for share your experience regarding your stay. I am happy to hear that you found our staff members to be nice as well as the location being convenient and near your meetings. We look forward to welcoming you back to the hotel in the future.