Exterior

Reviews of Red Lion Hotel Kennewick Columbia Center

3.5 out of 5
Red Lion Hotel Kennewick Columbia Center
1101 N Columbia Center Blvd, Kennewick, WA

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1013 reviews" "
Rating 8 - Good. 288 out of 1013 reviews" "
Rating 6 - Okay. 153 out of 1013 reviews" "
Rating 4 - Poor. 106 out of 1013 reviews" "
Rating 2 - Terrible. 66 out of 1013 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer, Wenatchee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the room itself, felt a little outdated and I didn’t appreciate there where no cameras for safety
Stayed 2 nights in Mar 2024
Response from David on Mar 26, 2024
Hello, I am glad to hear that you enjoyed your stay here at the Red Lion on Columbia Center.

2/10 Terrible

Giselle

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tammy on Mar 25, 2024
Giselle, We're sorry you were unhappy. Thanks for letting us know.

8/10 Good

Phil

Liked: Cleanliness
Room doors close with a massive bang. Thankfully my hours matched others so didn’t disturb my sleep.
Stayed 2 nights in Mar 2024
Response from Brittney on Mar 24, 2024
Phil, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were FANTASTIC. The hotel is in the process of being remodeled. (IT REALLY NEEDS IT!) I know it is tough remodeling when in use, but was disappointed that when I got moved to the older part of the hotel (due to a necessary extended stay) I didn't get a price break.
Stayed 4 nights in Mar 2024
Response from Brittney on Mar 21, 2024
Rebecca, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 Terrible

Rob, Redmond

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This building is old and run down. Part of the building is under construction. They said it was due to a broke water line, but looks like it has been like this for years. We had to walk through this area to get to our room. The room looks like it hasn't had any upgrades since the 1970's. My daughter said she felt like she was in a haunted house. This place looks nothing like the pictures and the rating as good should be changed to poor. My daughter and I looked at the room and went straight to the front desk and turned in our key and left. Was no way I was going stay in that building. As far as the outside, it is in desperate need of being painted and as we drove around the building there was a old bus parked in the parking lot with some guys walking around it that looked like they where on drugs. The area in general didn't seam like the best part of town. Bottom line is it was not a place I wanted to stay at and definingly didn't want my 13 year old daughter staying there. Oh... And part of why we booked it was because it said it had a pool and my daughter wanted to swim and the pool was not operable and I saw nowhere on the website that it said it wasn't open. This was the first time that I have ever checked into a motel and left without staying. Not a good experience at all and would strongly recommend booking there. Lesson learned that if the rating is Good then stay away.
Stayed 1 night in Mar 2024
Response from Tammy on Mar 21, 2024
Rob, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brittney on Mar 21, 2024
Julian, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

6/10 Okay

Jamie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Brittney on Mar 18, 2024
Jamie, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon.

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service
It looks like some remodeling is being done which is good because the hallways and carpets look rundown. Also my grandson went out and look at the pool and stepped in a big pile of dog poop. Had to throw away his shoes and go buy new ones.
Stayed 2 nights in Mar 2024
Response from Brittney on Mar 11, 2024
Leslie, we appreciate your feedback and apologize for any issues you experienced. Thank you for staying with us and we hope to see you again soon

2/10 Terrible

Marcey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in went to my room. used the bathroom. immediately knew that I could not stay at this hotel. I did not feel comfortable or safe here. I went to the front desk and told them I didn't feel safe there and would not be staying. They charged me 100 dollars for the few minutes I was there and checked me right back out. I found a much nicer hotel in a much nicer location. I don't think I will ever stay at a red lion again. It felt like there were homeless people loitering inside the hotel. The hotel felt dirty and unsafe. my room window did not even latch completely closed.
Stayed 4 nights in Mar 2024
Response from David on Mar 6, 2024
I am sorry to hear about your recent experience at Red Lion Columbia Center. I will look in to the 100 that was charged and see why that wasn't refunded.

6/10 Okay

Sara

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Mar 2, 2024
Sara, we appreciate your feedback. Thank you for staying with us!

6/10 Okay

Brian

Ok
Stayed 3 nights in Feb 2024
Response from Tammy on Mar 1, 2024
Brian, we appreciate your feedback. Thank you for staying with us!

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at this property many times and it seems each time the rooms are getting worse. This past stay the shower faucet was coming right out of the wall. Front desk said renovations are happening now which will eventually be nice.
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 26, 2024
Edward, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Bart

Stayed 1 night in Feb 2024
Response from Brittney on Mar 21, 2024
Bart, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

4/10 Poor

Dylan

Traveled with group, Traveled with family
Not satisfied
Stayed 1 night in Feb 2024
Response from Brittney on Feb 25, 2024
Dylan, we appreciate your feedback. We hope you choose to stay with us again soon so we have an opportunity to change your mind. Thank you for staying with us

8/10 Good

David

Disliked: Staff & service
shower
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 26, 2024
David, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Jason

Traveled with group, Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
After checking in we went to have a drink ( not even 9pm) we were Rudely told (yelled at) were closed. The sign said open until 10, and we just wanted to have a drink and go back to our rooms. There were several men sitting at the bar talking the the bartender.. but she couldn’t serve us!? The neighbourhood R.Robin was also a joke.. filthy and staff looked like they just rolled out of a dumpster! We won’t Ever stay here again.. it’s outdated and they say restaurant and bar.. but that’s just a bold face lie- bottom line; keep looking for something better!
Stayed 1 night in Feb 2024
Response from Brittney on Feb 24, 2024
Jason, we appreciate your feedback. We'll work hard to fix the issues you have brought to our attention and apologize for any issues you experienced. Thank you for staying with us

6/10 Okay

Kylee

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
i really do love staying at this place But this last time i was very disappointed….the housekeeper came to our room and had started cleaning it and we had food and bags from the mall and other things within the time of us leaving the room to bring our car closer to unload our can and checkout, it was around 9am and i’ve tried calling many times to talk with someone. please resume in wanting to still stay while i have these work trips. thanks.
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 21, 2024
Kylee, we appreciate your feedback and are aware of the issues you experienced when you told us at checkout. This is issue has been addressed with housekeeping. We apologize for any inconvenience you experienced. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Neil

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brittney on Feb 21, 2024
Neil, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Alyssa

A nice stay
Stayed 3 nights in Feb 2024
Response from Brittney on Feb 21, 2024
Alyssa, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable. Property location is great for shopping and food options.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 18, 2024
Roxanne, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Feb 19, 2024
David, we appreciate your feedback. Thank you for staying with us!

4/10 Poor

Bethany, East Wenatchee

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
This place is kinda a dump , the room was pretty clean but everything smelled like cigarettes. Sketchy on the outside , no actual sign of the hotel on the building. Lady bent over on a chair chain smoking right at the door to enter . Would not stay again.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 16, 2024
Bethany, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Lori

Disliked: Staff & service, property conditions & facilities
No Vending Machines and breakfast was not included in the stay.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 17, 2024
Lori, Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Michael

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Poor signage, after dark. No amenities, food snacks. Desk clerk made no effort to welcome us, or provide additional information. No blankets in the room. Parking lot was dark and didn’t feel safe or welcoming. The property was tired, not particularly clean , dark and worn out in so many ways. This was not what i have historically experienced from “Red Lion” properties.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 13, 2024
Michael, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Daniel

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to many attractions
Stayed 1 night in Feb 2024
Response from Tammy on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Philip

Business traveler
Liked: Cleanliness
Conveniently located, but dated. It appears they are addressing the dated appearance
Stayed 1 night in Feb 2024
Response from Brittney on Feb 8, 2024
Philip, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 1 night in Feb 2024
Response from Brittney on Feb 8, 2024
Alison, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Tammy on Feb 6, 2024
Danielle, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shellie, Keizer

Liked: Staff & service
Stayed 5 nights in Jan 2024
Response from Tammy on Feb 4, 2024
Shellie, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! The rooms are older but very clean.
Stayed 1 night in Jan 2024
Response from Brittney on Feb 2, 2024
Tammy, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Nice less expensive place to stay
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Dave, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Morgan

Liked: Staff & service
Disliked: Property conditions & facilities
Price was a good deal, but the property was borderline frightening. Flickering lights in the hallways, fans and heater were extremely noisy and smelled burning. Dingy linens and lumpy pillows.
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Morgan, we appreciate your feedback. We'll do our best to fix the issues you experienced. Thank you for staying with us!

8/10 Good

Dale

Liked: Staff & service
Disliked: Property conditions & facilities
It was under construction so a little of a detractor. Also no sauna.
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Dale, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

Donald

Business traveler
Liked: Staff & service, amenities
It was ok kind of old. lots of fans must have had a lot of water damage. people were very helpful
Stayed 1 night in Jan 2024
Response from Brittney on Jan 29, 2024
Donald, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Brandon

Stayed 1 night in Jan 2024
Response from Brittney on Mar 21, 2024
Brandon, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

4/10 Poor

Joseph

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Apparently there's been some massive water leak in the hotel because the hallways and the conference area were covered in enormous fans and dehumidifiers, blasting away at top volume, and the hotel smelled like a swamp. The room itself was fine, nothing to write home about. I stayed for a couple days and then my plans changed and I needed to stay an extra day. So I went to the front desk and asked them to extend my stay by a day. They said that because this was booked through Expedia, they couldn't do that. I clarified that they had rooms available. They did, and just said that I'd need to check out, then check in and book a new room. Just to be clear: they literally expected me to pack up the stuff in my room, carry it down the hall to the lobby, go through the check out process, then book a new reservation, presumably in the exact same room, then carry all my stuff back to my room. As a dude with back issues and chronic pain, that's absolutely ridiculous. That is a shocking lack of customer service. These people will burn in the fires of the afterlife for their insolence.
Stayed 2 nights in Jan 2024
Response from Brittney on Jan 25, 2024
Joseph, when you were told that you needed to check out and back in again, you didn't need to carry your stuff to the lobby and then back to your room. It is hotel policy not to extend prepaid reservations, hence why you were told you needed to book the room again. When you book the same room type, you just need to come to the desk with your ID, CC and keys. Nothing more. We apologize for any inconvenience this might have caused you and we hope our insolence won't perturb you from staying with us again. Thank you for your feedback.

8/10 Good

Scott

Stayed 7 nights in Jan 2024
Response from Brittney on Feb 9, 2024
Scott, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a local hotel for a date night, and couldn’t have been happier. The staff was friendly the lounge was quiet. And the tacos were delicious would definitely recommend.
Stayed 1 night in Jan 2024
Response from Brittney on Jan 13, 2024
Bradley, we appreciate your feedback. We're so happy enjoyed the food and the staff! Thank you for staying with us and we hope to see you again soon!

8/10 Good

Dylan

Stayed 1 night in Dec 2023
Response from Tammy on Jan 13, 2024
Dylan, Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kathleen

Traveled with partner
Hotel was clean, didn't see staff much. There was a company party going on three doors away from us. Walls are paper thin. We could hear everything! We were not a part of this party & it would have been nice if they would have put us in a different location. I went to complain & the girl at the front desk told me to look at the board to see when it was over. It said 11 pm. I mentioned that they should not place people in those rooms if they know there is a load event taking place. She said she didn't check us in. After turning the TV up & the bathroom fan on we were finally able to mask the sound and go to sleep around 11:30 pm. Party still in full swing. Next morning was a Sunday. Sounds coming from that area again. This time is appeared to be Church. I am all for fun and church but, we were there due to a funeral & tired. Would have been nice to be put in a room nowhere near where they house venue events under the circumstances. Complained to three staff, because I "prepaid" it would be a hassle to offer credit. But, they said I could contact the GM if I like.--- Location was amazing. Easy to get in/out of & EVERYTHING is close by. The Mall, lots of different Restaurants, Costco, & pretty much anything you can imagine is all within a few minutes. We loved the location. My recommendation would be if they know they are having an event, they ask upon check in if you are part of the event. If you are not, put them in the front side of the hotel not next to the event.
Stayed 2 nights in Jan 2024
Response from Tammy on Jan 8, 2024
Kathleen, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities
Had to get someone to turn tv on. No way to call front desk. Had to get dressed after shower and walk up there. You have to go outside to get to front desk Furniture chipped No lights in back of property Room just ok
Stayed 1 night in Jan 2024
Response from Tammy on Jan 8, 2024
Susan, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Affordable and convenient
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Michelle, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

Matthew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The price was very good. Rooms large and clean. However, no soap in bathroom, although housekeeping quickly brought us some when asked. Fan didn't work in the bathroom. The bar was closed that night.
Stayed 1 night in Dec 2023
Response from Tammy on Jan 8, 2024
Matthew, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hadi Madjid

Traveled with family and small children
Liked: Amenities
Clean,quiet and accessible
Stayed 1 night in Dec 2023
Response from Tammy on Jan 6, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brenda

Dirty
Response from Brittney on Feb 9, 2024
Brenda, we appreciate your feedback. We'll do everything we can to fix the issue you experience. Thank you and we hope to see you again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Central location; quiet; easy to get to.
Stayed 1 night in Dec 2023
Response from Brittney on Dec 31, 2023
Peter, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

John

Business traveler
Liked: Cleanliness
Nice and quiet Did not like that the hotel bar was closed
Stayed 3 nights in Dec 2023
Response from Brittney on Feb 1, 2024
John, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Shelli

Business traveler
Liked: Staff & service, room comfort
Stayed 12 nights in Dec 2023
Response from Brittney on Dec 29, 2023
Shelli, we appreciate your feedback. Thank you for staying with and we hope to see you again soon!

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammy on Dec 29, 2023
Gordon, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness as far as the hotel in general was excellent; as far as the room went, there were times when I had to ask someone several times before anyone would clean it.
Stayed 4 nights in Dec 2023
Response from Tammy on Dec 29, 2023
Thanks for staying with us. We appreciate your feedback!