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Reviews of Red Lion Hotel Kennewick Columbia Center

3.5 out of 5
Red Lion Hotel Kennewick Columbia Center
1101 N Columbia Center Blvd, Kennewick, WA

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1006 reviews" "
Rating 8 - Good. 286 out of 1006 reviews" "
Rating 6 - Okay. 151 out of 1006 reviews" "
Rating 4 - Poor. 110 out of 1006 reviews" "
Rating 2 - Terrible. 65 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

kindra

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They failed to state they had construction going on inside of the hotel. So we were placed right in the middle of construction. The hotel smelled bad, it really affected our breathing. Also, i was told breakfast was complimentary, but they charged me for my daughter and i.
Stayed 3 nights in Jan 2024

8/10 Good

Ward, Cashmere

Business traveler
Liked: Cleanliness, staff & service
Decent value property. Facilities are a bit dated
Stayed 1 night in Apr 2024
Response from Brittney on Apr 15, 2024
Ward, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

Tiffany

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
A/C - heater in room very loud. Loud in adjacent rooms, too. Toilet slow flush. Sink has 2 large cracks. Renovation going on in hallways, unappealing. Room rate too high. Check in was unfriendly, abrupt.
Stayed 1 night in Apr 2024
Response from Brittney on Apr 13, 2024
Tiffany, we appreciate your feedback. We apologize for any inconvenience you experienced and will look into these issues. Thank you for staying with us

4/10 Poor

Gordon, Ontario

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty
Stayed 2 nights in Mar 2024
Response from Brittney on Apr 13, 2024
Gordon, we appreciate your feedback and apologize for any incovenience you experienced. Thank you for staying with us.

8/10 Good

Denis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brittney on Apr 13, 2024
Denis, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Dorian

Disliked: Cleanliness, property conditions & facilities
Bar was in great condition and decent food. The hotel side looked run down. Staff were helpful, but wouldn’t recommend staying here especially for the pricing.
Stayed 1 night in Apr 2024
Response from Brittney on Apr 8, 2024
Dorian, we appreciate your feedback. Thank you for staying with us!

8/10 Good

Robert

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Brittney on Apr 8, 2024
Robert, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 Terrible

Dixie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
PHONE NOT WORKING ( unsafe) Place looked as it had been flooded . Only 1 chair in room ( asked several times for another .
Stayed 1 night in Apr 2024
Response from Tammy on Apr 6, 2024
Dixie, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was 4 star with service. Gym was in good shape and kept clean. The hotel looks very dated and tired.
Stayed 6 nights in Mar 2024
Response from Tammy on Apr 2, 2024
William, Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Vanessa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pills thrown in front lobby parking. Building run down there were stains on chair, mold on ceiling and on wall. One of the queen beds was not stable/broken. I don't feel like they should be charging a $200 deposit that takes 7-10 days to be reburse was needed for such a run down place
Stayed 1 night in Mar 2024
Response from Brittney on Mar 31, 2024
Vanessa, thank you for feedback and bringing these issues to our attention. We'll do everything we can to fix the issues and apologize for what you experienced. As for the deposit, if you are local that is our policy for all locals. Unfortunately there is no way for us to expedite the return process once the deposit has been released. If you have any questions, please give us a call. Thank you for staying with us

10/10 Excellent

Kenneth, Seattle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet in the room was worn out. Otherwise okay. KM
Stayed 1 night in Mar 2024
Response from Brittney on Mar 29, 2024
Kenneth, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

8/10 Good

Jennifer, Wenatchee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the room itself, felt a little outdated and I didn’t appreciate there where no cameras for safety
Stayed 2 nights in Mar 2024
Response from David on Mar 26, 2024
Hello, I am glad to hear that you enjoyed your stay here at the Red Lion on Columbia Center.

2/10 Terrible

Giselle

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tammy on Mar 25, 2024
Giselle, We're sorry you were unhappy. Thanks for letting us know.

8/10 Good

Phil

Liked: Cleanliness
Room doors close with a massive bang. Thankfully my hours matched others so didn’t disturb my sleep.
Stayed 2 nights in Mar 2024
Response from Brittney on Mar 24, 2024
Phil, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were FANTASTIC. The hotel is in the process of being remodeled. (IT REALLY NEEDS IT!) I know it is tough remodeling when in use, but was disappointed that when I got moved to the older part of the hotel (due to a necessary extended stay) I didn't get a price break.
Stayed 4 nights in Mar 2024
Response from Brittney on Mar 21, 2024
Rebecca, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 Terrible

Rob, Redmond

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This building is old and run down. Part of the building is under construction. They said it was due to a broke water line, but looks like it has been like this for years. We had to walk through this area to get to our room. The room looks like it hasn't had any upgrades since the 1970's. My daughter said she felt like she was in a haunted house. This place looks nothing like the pictures and the rating as good should be changed to poor. My daughter and I looked at the room and went straight to the front desk and turned in our key and left. Was no way I was going stay in that building. As far as the outside, it is in desperate need of being painted and as we drove around the building there was a old bus parked in the parking lot with some guys walking around it that looked like they where on drugs. The area in general didn't seam like the best part of town. Bottom line is it was not a place I wanted to stay at and definingly didn't want my 13 year old daughter staying there. Oh... And part of why we booked it was because it said it had a pool and my daughter wanted to swim and the pool was not operable and I saw nowhere on the website that it said it wasn't open. This was the first time that I have ever checked into a motel and left without staying. Not a good experience at all and would strongly recommend booking there. Lesson learned that if the rating is Good then stay away.
Stayed 1 night in Mar 2024
Response from Tammy on Mar 21, 2024
Rob, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brittney on Mar 21, 2024
Julian, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

6/10 Okay

Jamie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Brittney on Mar 18, 2024
Jamie, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon.

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service
It looks like some remodeling is being done which is good because the hallways and carpets look rundown. Also my grandson went out and look at the pool and stepped in a big pile of dog poop. Had to throw away his shoes and go buy new ones.
Stayed 2 nights in Mar 2024
Response from Brittney on Mar 11, 2024
Leslie, we appreciate your feedback and apologize for any issues you experienced. Thank you for staying with us and we hope to see you again soon

8/10 Good

GREGORIO

Stayed 2 nights in Mar 2024
Response from Brittney on Mar 29, 2024
Gregorio, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

2/10 Terrible

Marcey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in went to my room. used the bathroom. immediately knew that I could not stay at this hotel. I did not feel comfortable or safe here. I went to the front desk and told them I didn't feel safe there and would not be staying. They charged me 100 dollars for the few minutes I was there and checked me right back out. I found a much nicer hotel in a much nicer location. I don't think I will ever stay at a red lion again. It felt like there were homeless people loitering inside the hotel. The hotel felt dirty and unsafe. my room window did not even latch completely closed.
Stayed 4 nights in Mar 2024
Response from David on Mar 6, 2024
I am sorry to hear about your recent experience at Red Lion Columbia Center. I will look in to the 100 that was charged and see why that wasn't refunded.

6/10 Okay

Sara

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Mar 2, 2024
Sara, we appreciate your feedback. Thank you for staying with us!

6/10 Okay

Brian

Ok
Stayed 3 nights in Feb 2024
Response from Tammy on Mar 1, 2024
Brian, we appreciate your feedback. Thank you for staying with us!

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at this property many times and it seems each time the rooms are getting worse. This past stay the shower faucet was coming right out of the wall. Front desk said renovations are happening now which will eventually be nice.
Stayed 2 nights in Feb 2024
Response from Tammy on Feb 26, 2024
Edward, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Bart

Stayed 1 night in Feb 2024
Response from Brittney on Mar 21, 2024
Bart, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

4/10 Poor

Dylan

Traveled with group, Traveled with family
Not satisfied
Stayed 1 night in Feb 2024
Response from Brittney on Feb 25, 2024
Dylan, we appreciate your feedback. We hope you choose to stay with us again soon so we have an opportunity to change your mind. Thank you for staying with us

8/10 Good

David

Disliked: Staff & service
shower
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 26, 2024
David, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Jason

Traveled with group, Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
After checking in we went to have a drink ( not even 9pm) we were Rudely told (yelled at) were closed. The sign said open until 10, and we just wanted to have a drink and go back to our rooms. There were several men sitting at the bar talking the the bartender.. but she couldn’t serve us!? The neighbourhood R.Robin was also a joke.. filthy and staff looked like they just rolled out of a dumpster! We won’t Ever stay here again.. it’s outdated and they say restaurant and bar.. but that’s just a bold face lie- bottom line; keep looking for something better!
Stayed 1 night in Feb 2024
Response from Brittney on Feb 24, 2024
Jason, we appreciate your feedback. We'll work hard to fix the issues you have brought to our attention and apologize for any issues you experienced. Thank you for staying with us

6/10 Okay

Kylee

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
i really do love staying at this place But this last time i was very disappointed….the housekeeper came to our room and had started cleaning it and we had food and bags from the mall and other things within the time of us leaving the room to bring our car closer to unload our can and checkout, it was around 9am and i’ve tried calling many times to talk with someone. please resume in wanting to still stay while i have these work trips. thanks.
Stayed 2 nights in Feb 2024
Response from Brittney on Feb 21, 2024
Kylee, we appreciate your feedback and are aware of the issues you experienced when you told us at checkout. This is issue has been addressed with housekeeping. We apologize for any inconvenience you experienced. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Neil

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brittney on Feb 21, 2024
Neil, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Alyssa

A nice stay
Stayed 3 nights in Feb 2024
Response from Brittney on Feb 21, 2024
Alyssa, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable. Property location is great for shopping and food options.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 18, 2024
Roxanne, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammy on Feb 19, 2024
David, we appreciate your feedback. Thank you for staying with us!

4/10 Poor

Bethany, East Wenatchee

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
This place is kinda a dump , the room was pretty clean but everything smelled like cigarettes. Sketchy on the outside , no actual sign of the hotel on the building. Lady bent over on a chair chain smoking right at the door to enter . Would not stay again.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 16, 2024
Bethany, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Lori

Disliked: Staff & service, property conditions & facilities
No Vending Machines and breakfast was not included in the stay.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 17, 2024
Lori, Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Michael

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Poor signage, after dark. No amenities, food snacks. Desk clerk made no effort to welcome us, or provide additional information. No blankets in the room. Parking lot was dark and didn’t feel safe or welcoming. The property was tired, not particularly clean , dark and worn out in so many ways. This was not what i have historically experienced from “Red Lion” properties.
Stayed 1 night in Feb 2024
Response from Tammy on Feb 13, 2024
Michael, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Daniel

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to many attractions
Stayed 1 night in Feb 2024
Response from Tammy on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Philip

Business traveler
Liked: Cleanliness
Conveniently located, but dated. It appears they are addressing the dated appearance
Stayed 1 night in Feb 2024
Response from Brittney on Feb 8, 2024
Philip, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 1 night in Feb 2024
Response from Brittney on Feb 8, 2024
Alison, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Tammy on Feb 6, 2024
Danielle, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shellie, Keizer

Liked: Staff & service
Stayed 5 nights in Jan 2024
Response from Tammy on Feb 4, 2024
Shellie, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! The rooms are older but very clean.
Stayed 1 night in Jan 2024
Response from Brittney on Feb 2, 2024
Tammy, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Nice less expensive place to stay
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Dave, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Morgan

Liked: Staff & service
Disliked: Property conditions & facilities
Price was a good deal, but the property was borderline frightening. Flickering lights in the hallways, fans and heater were extremely noisy and smelled burning. Dingy linens and lumpy pillows.
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Morgan, we appreciate your feedback. We'll do our best to fix the issues you experienced. Thank you for staying with us!

8/10 Good

Dale

Liked: Staff & service
Disliked: Property conditions & facilities
It was under construction so a little of a detractor. Also no sauna.
Stayed 1 night in Jan 2024
Response from Brittney on Feb 1, 2024
Dale, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

Donald

Business traveler
Liked: Staff & service, amenities
It was ok kind of old. lots of fans must have had a lot of water damage. people were very helpful
Stayed 1 night in Jan 2024
Response from Brittney on Jan 29, 2024
Donald, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 Poor

Brandon

Stayed 1 night in Jan 2024
Response from Brittney on Mar 21, 2024
Brandon, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

4/10 Poor

Joseph

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Apparently there's been some massive water leak in the hotel because the hallways and the conference area were covered in enormous fans and dehumidifiers, blasting away at top volume, and the hotel smelled like a swamp. The room itself was fine, nothing to write home about. I stayed for a couple days and then my plans changed and I needed to stay an extra day. So I went to the front desk and asked them to extend my stay by a day. They said that because this was booked through Expedia, they couldn't do that. I clarified that they had rooms available. They did, and just said that I'd need to check out, then check in and book a new room. Just to be clear: they literally expected me to pack up the stuff in my room, carry it down the hall to the lobby, go through the check out process, then book a new reservation, presumably in the exact same room, then carry all my stuff back to my room. As a dude with back issues and chronic pain, that's absolutely ridiculous. That is a shocking lack of customer service. These people will burn in the fires of the afterlife for their insolence.
Stayed 2 nights in Jan 2024
Response from Brittney on Jan 25, 2024
Joseph, when you were told that you needed to check out and back in again, you didn't need to carry your stuff to the lobby and then back to your room. It is hotel policy not to extend prepaid reservations, hence why you were told you needed to book the room again. When you book the same room type, you just need to come to the desk with your ID, CC and keys. Nothing more. We apologize for any inconvenience this might have caused you and we hope our insolence won't perturb you from staying with us again. Thank you for your feedback.

8/10 Good

Scott

Stayed 7 nights in Jan 2024
Response from Brittney on Feb 9, 2024
Scott, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
The front desk clerk was not very customer service oriented. Also she was not attentive to my request at check in.
Stayed 2 nights in Dec 2023
Response from Brittney on Jan 18, 2024
We apologize for any incovenience you experienced. We appreciate your feedback and thank you for staying with us!