Overpriced disappointing stay in Tri-Cities WA
Posted Mar 23, 2017
The desk clerk did not know how to process an Expedia reservation. She had to enter all of the information twice. The room had a TV set that did not work. Upon contacting maintenance, they brought 4 different remotes to find one that would actually activate the TV. Even when working, the TV signal kept breaking up on all channels. The room had no coffee maker; furnishings were old, shabby, and chipped. The bed was hard and the "down" cover made my wife itch most of the night. To top it off, an alarm went off in an adjoining room and beeped from 3 am on.
Comment from Hotel Management
Mar 27, 2017 by Sonia Gonzalez, Hotel Management
Thank you for your feedback. We appreciate all of the pros. and cons. so that we can improve in those areas. I want to apologize for the inconvenience you experienced during your stay with us. We are working on fixing those issues you experienced. We hope that you will give us a second chance to make things right.