Exterior

Reviews of Red Roof Inn Kingsport

2 out of 5
Red Roof Inn Kingsport
100 Indian Center Ct, Kingsport, TN

Reviews

7.4

Good

Rating 10 - Excellent. 233 out of 808 reviews" "
Rating 8 - Good. 279 out of 808 reviews" "
Rating 6 - Okay. 156 out of 808 reviews" "
Rating 4 - Poor. 83 out of 808 reviews" "
Rating 2 - Terrible. 57 out of 808 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AdraineRediresponse Specialist on Jan 10, 2024
Hello Brad,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on Jan 9, 2024
Hello Chris,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Frank

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Dec 26, 2023
Hello Frank,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsport and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Venice

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Its nice clean and quiet great stay every time
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 19, 2023
Hi Venice,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Kingsport with us. It was so rewarding to see that we earned your 10/10 score with our nice and clean location that provided you with great stays. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

4/10 Poor

Jeff

Traveled with pets, Traveled with family
Liked: Amenities
Extremely noisy beds; the noisiest I’ve ever seen
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 15, 2023
Dear Jeff,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Kingsport. It was disheartening to read your feedback in regards to our extremely noisy beds. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Redroof look forward to seeing you in your future travels.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

April

Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 29, 2023
Dear April,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Rebecca

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 5, 2023
Hello Rebecca,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Red Roof Management

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoyed staying at the red roof inns never been a disappointment ..
Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on Nov 29, 2023
Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Kingsport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to keep achieving that with your visits. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Donna

Stayed 4 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Dec 9, 2023
Hello Donna,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

2/10 Terrible

Tim

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor and room nasty, exhaust fan in bathroom didn’t work,hair dryer fell off the wall . Remote for tv would not work , Door safety latch about to fall off wall . I will never stay in red roof again .
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Horrible smell inside and outside. Floors were dirty
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 16, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Delmar

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Has Roku TV. Unable to find any channels listed on the guide. Phone in room also does not work. Front desk said the are aware of it.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 16, 2023
Dear Delmar,Thank you for taking the time to share your feedback regarding your experience with us at the RED ROOF INN KINGSPORT. We sincerely appreciate your comments and we apologize for your less than ideal experience. You indicated that you were unable to find the channels listing and the phone did not work in the room. Your feedback is taken very seriously, and rest assured the appropriate measures will be taken to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thanks for your feedback. All the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good and Bad
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 8, 2023
Dear Kimberly, We at the RED ROOF INN KINGSPORT are appreciative of your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Jake

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
SUPERIOR ACCOMMODATIONS????
The hotel was not as esthetically pleasing as the photos depicted. Our superior room accommodation was pretty basic. However, we did have a small microwave and refrigerator, which are always welcomed. This is the first Red Roof Inn we have visited that offered a breakfast. This was a plus. It was also pretty good for a freebie. The curtains, sofa and bench in our unit need to be updated. The paint job in our unit (Room132) was terrible. I would probably opt for another hotel on a subsequent visit; but this served the purpose for our one-night stayover.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 30, 2023
Hello Jake,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KINGSPORT. I'm happy you were pleased with our breakfast service. However, you indicated that a few amenities in your room needed updating as well as the paint job. Please know that Red Roof does value your business and will take your comments into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 Good

Joshua

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Devorine Red Roof Management on Sep 29, 2023
Thank you for rating your recent stay at Red Roof Inn Kingsport, Joshua. I'm so glad we earned your 4/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Edward

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The breakfast was great! Unfortunately the room itself was dirty, a sock from a prior guest in plain view, the floor filthy
Stayed 2 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 23, 2023
Thank you for sharing your feedback with us, Edward. The team at the Red Roof Inn Kingsport was pleased to know that you were fond of our great breakfast. However, you made mention of the room's cleanliness being subpar. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Teresa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Looks like some updating had taken place but some basics were left undone.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 21, 2023
Hello Teresa,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Kingsport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget motel
Good clean room, good price, decent breakfast. Because careful in parking lot, because there are some feral cats who live on the property - but would repeat.
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Sep 13, 2023
Hello David, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of your room and the breakfast, prompting your 10/10 score. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as our guest and appreciate your feedback. Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely, Tianna RediResponse Specialist

6/10 Okay

Jody

Apparently the AC unit was leaking water. There was so much moisture in the room that my clothes and shoes and everything else were damp. Water was seeping up from the hardwood floor all over the room. Other than that issue, the room was clean. The breakfast buffet had a good selection.
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on Sep 7, 2023
Dear Jody,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsport. We appreciate your 3/5 rating and are happy that the breakfast buffet, and the cleanliness of the room met your expectations. However, you mentioned that the AC unit was leaking water and the water was seeping up from the hardwood floor, which hindered your stay. Please accept our sincerest apologies for any inconvenience caused. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Jason

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Defiantly will not go again.
We stayed in room 125 within the last week, trim was falling off the baseboard next to the bed. the floors were still dirty, there was a sock next to the bed noticed the next am, the tub was not clean at all, the faucet for the tub was loose and felt as if it wanted to break and the room smelled like a turtletank. then when we woke up we discovered mystery stains all over the white sheets. I didn't even dare to use the creepy middle blanked as who knows when it was washed last. The "neighbors" who seem to live there (since there were grills and stuff setup up everywhere) were sus as can be. Seemed to have an outbreak of methskeeto bites. was glad to have all the tires on the car then next morning since they were brand new. I was thinking it was going to be decent for the price after all it was a 8.0 rating in 2015... lol forgot to add about the mildew issues on the floors and walls. would not recommend even as a HIDEOUT if you escape a local prison as odds are you will get killed by tenants.
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on Sep 6, 2023
Dear Jason,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsport. I am disappointed that your experience did not meet your expectations. You indicated the floors were dirty, the faucet for the tub being loose amongst other concerns you mentioned which might have hindered your stay. Please accept our sincerest apologies. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christhian

Stayed 2 nights in Sep 2023
Response from Devorine Red Roof Management on Sep 25, 2023
Thank you for rating your recent stay, Christhian. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Kingsport. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 29, 2023
Dear Randy,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Kingsport. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Scott

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t rent if you’re within a 60 mile radius. So for those of us that are moving, and have a uhaul full of stuff for a move to another state, this is not an option.
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 31, 2023
Dear Scott,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kingsport. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you stay was less then pleasant. Your feedback is very important to us, so thank you for sharing.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

Andra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place has made a lot of changes over the years. I was surprised the facilities were clean, staff was nice and there was a hot breakfast! This was a winner in my books. Beds were super comfortable! I will stay here again. Downside is the plumbing is older. I can live with that.
Stayed 3 nights in Aug 2023
Response from Tianna RediResponse Specialist on Aug 22, 2023
Hello Andra, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Kingsport. It is so rewarding to read that you enjoyed the cleanliness of your room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

4/10 Poor

lynne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a lot of moisture in the room and floor. It was so bad, our clothes were damp to the touch. Moisture grows mold and is very unhealthy.
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 17, 2023
Dear Lynne, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted regarding the room. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red roof Kingsport Tennessee
Any at the front desk after I drove 12 hours to get there was amazing
Stayed 1 night in Aug 2023
Response from Julie - GM on Aug 16, 2023
That is great to hear! I will pass along your comments to Amy.

4/10 Poor

Joan

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No TV due to poor internet wifi
Stayed 2 nights in Jul 2023
Response from Sashauna Red Roof Management on Aug 3, 2023
Hello Joan,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

Kimberlie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 30, 2023
Thank you for taking a moment to leave a review, Kimberlie. Myself and the staff at the Red Roof Inn Kingsport were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough staff (one person, keys to rooms were not functioning. My wife and I felt unsafe. No elevator.
Stayed 1 night in Jul 2023
Response from Oshane RediResponse Specialist on Jul 27, 2023
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Theresa

Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Jul 25, 2023
Dear Theresa, The staff at the Red Roof Inn Kingsport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful place to stay, wee love to and stay there everytime we are in the area
Stayed 5 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on Jul 23, 2023
Dear Rita,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KINGSPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

6/10 Okay

John

Traveled with partner
Disliked: Property conditions & facilities
property and landscaping were good but rooms were dirty and in need of renovations
Stayed 3 nights in Jul 2023
Response from Dannielle Rediresponse Specialist on Jul 23, 2023
Dear John,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN KINGSPORT. We are sorry to read that the room lacked cleanliness and the upkeep want to your standard, however, we are happy to know that you liked our property and landscaping. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Dannielle Red Roof Management

10/10 Excellent

Alta, San Francisco

Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Managemen on Aug 6, 2023
Hi Alta, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Kingsport. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

William

Traveled with group
Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on Jul 14, 2023
Hello William,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jul 6, 2023
Thank you for taking a moment to complete our survey, Daniel. The staff at the Red Roof Inn Kingsport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 Okay

R'J

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This location needs to have rooms deep cleaned. The floors were a vinyl laminate floor and you could feel they were dirty. All surfaces were very dirty on the edges. Beds very comfortable. Just needs a little more TLC.
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 18, 2023
Dear R'J, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience was less than ideal due to the highlighted uncleanliness. However the beds were very comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

10/10 Excellent

Gene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 18, 2023
Dear Gene, We at the RED ROOF INN KINGSPORT are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Jerry

Disliked: Staff & service
Desk staff not friendly
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 18, 2023
Dear Jerry, Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience was less than ideal due to the unfriendly staff you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 14, 2023
Dear Michael, We at the RED ROOF INN KINGSPORT are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Pamela

Stayed 2 nights in Jun 2023
Response from Tianna RediResponse Specialist on Jul 7, 2023
Hello Pamela,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Kingsport was proud to see your 4/5 score following your stay. It is our primary aim to provide our guests with a five star experience, so I am elated that we achieved that with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is very important to us as we aim to deliver positive experiences to our guest.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Was very disappointed with condition of our room. Thought we were getting a room as advertised in the website. Was not close to it. Must have been the original website photos. Room was old, damaged walls, door didn’t seal, exhaust fumes came inside, door locking lever was very loose with missing screws. The desk chair armrest was loose and almost fell off. There was a burn mark on the bed blanket. Otherwise the room was clean. The ice machine nearby was out of order. Outside areas were in good condition. Breakfast was good. Good restaurants nearby. DID NOT EXPECT TO SEE TIP REQUEST JARS AND ENVELOPES EVERYWHERE. This is not what should be implied, didn’t happen at any other hotels we stayed at on our trip.
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 13, 2023
Dear Roger, Thank you for taking part in our guest survey following your stay at the RED ROOF INN KINGSPORT. It’s great to hear your room was clean, breakfast was good, restaurants were in close proximity and the outside area was in good condition. You however indicated the walls in the room were damaged, the bed blanket had burnt marks, the ice machine was out of order along with other highlights. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 9, 2023
Dear Tony, We at the RED ROOF INN KINGSPORT truly appreciate your scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Angela

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean, ants everywhere, but cheap, decent breakfast, served our purpose for one night.
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 15, 2023
Hello Angela,Thank you for your feedback following your stay with us at the Red Roof Inn Kingsport. I am happy to read you liked breakfast and our affordable prices. I am however sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience as you highlighted uncleanliness and a pest situation you encountered.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Mindy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 15, 2023
Hello Mindy, Thank you for your feedback following your stay with us at the Red Roof Inn Kingsport. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience as you highlighted uncleanliness. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Roger

Stayed 1 night in May 2023
Response from Oniel RediresponseSpecialist on May 13, 2023
Hello Roger,Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay at the RED ROOF INN KINGSPORT. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

4/10 Poor

Kristina

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pubic hair in the bathroom, plug did not work in tub, stains on the sheets with sticky dark liquid, cups had chew marks all over them.
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 10, 2023
Dear Kristina,Thank you for your feedback following your experience with us at the RED ROOF INN KINGSPORT In response to the uncleanliness highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

darlene

Liked: Staff & service
It was ok for small amount of time that would actually be in the room (one night only).
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 10, 2023
Hello Darlene, We appreciate your 3/5 scoring following your recent stay with us at the RED ROOF INN KINGSPORT. It’s an absolute joy reading how good your stay was. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Nico

Disliked: Cleanliness, property conditions & facilities
Not sure if I’d stay here again. The floor in my room needed to be vacuumed and mopped clean. Dirt and dust in almost every corner. There were bugs all over the floor and a rather large gap under door that let in air and bugs from outside. I woke up and found potato bugs on the floor quite often. The shower head was very very loose to the point I was afraid if I messed with it, it would break. The same with the water spout. The tub did not drain quick enough so I was always standing in a few inches of water. The bed was comfortable and surprisingly clean compared to the rest of the room. I did not venture around the property much so I can’t say anything about that. The walls felt super thin and I could hear, and smell, everything that was going on in the next rooms.
Stayed 4 nights in Apr 2023
Response from Kerry-Lee RediResponse Specialist on May 1, 2023
Dear Nico, The team at the RED ROOF INN KINGSPORT are happy to read your bed was comfortable and clean. However it was saddening to know that your stay was not as ideal. You made mention of some of the hindrances to your stay which included the unclean floors, the loose showerhead, the tub that dis not drain properly and the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Filiberto, Spartaburg

Stayed 3 nights in Apr 2023
Response from Kerry-Lee RediResponse Specialist on May 15, 2023
Dear Flilberto, We at the Red Roof Inn Kingsport are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Emily

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was ok. But sheets had some stains on it
Stayed 1 night in Apr 2023
Response from Carla Red Roof Management on Nov 5, 2023
Dear Emily,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsport. I am glad to read that your stay was okay, prompting your 4/5 score. However, you mentioned that the sheets had some stains. Please accept our sincerest apologies. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist