Lunch and dinner served, Mexican cuisine

Reviews of Richland Riverfront Hotel, an Ascend Hotel Collection Member

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 79 out of 244 reviews" "
Rating 8 - Good. 62 out of 244 reviews" "
Rating 6 - Okay. 39 out of 244 reviews" "
Rating 4 - Poor. 29 out of 244 reviews" "
Rating 2 - Terrible. 35 out of 244 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Shawna

Traveled with family and small children
Liked: Staff & service
Lobby is very nice and updated. Staff was great! The rooms have been updated, but not the greatest. Overall, hotel was fine, but nothing standout, besides staff.
Stayed 1 night in Mar 2024
Response from RIVERFRONT HOTEL on Mar 27, 2024
We appreciate your 3 out of 5 review! Thank you for your review about our great staff!

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from RIVERFRONT HOTEL on Mar 27, 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from RIVERFRONT HOTEL on Mar 27, 2024
We appreciate your 2 out of 5 review! We hope to see you again! Thank you!

4/10 Poor

Vernon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this property seemed to be renovated, there were lots of unfinished parts of the room. The beds were super hard. The staff wanted to charge me a $25 fee for checking in early and the hotel was barely booked…
Stayed 2 nights in Mar 2024
Response from RIVERFRONT HOTEL on Mar 27, 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 Good

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The river walk was super. Basketball court, video game room, shuffleboard, foosball and pool table all onsite! It was recently remodeled and they did pretty well! Toilets need adjustment. Bunk beds are cheap and squeaky, but mattresses are comfortable. Found a pillow that worked. Breakfast was pretty standard, but better than many properties.
Stayed 2 nights in Mar 2024
Response from RIVERFRONT HOTEL on Mar 27, 2024
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

6/10 Okay

LaDonna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Riverfront Hotel on Mar 10, 2024
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

8/10 Good

Meredith

It was all very good, except they do not have an EV charging station
Stayed 2 nights in Mar 2024
Response from Riverfront Hotel on Mar 10, 2024
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Mar 2024
Response from Riverfront Hotel on Mar 2, 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

10/10 Excellent

Tamara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent work on the remodel. Room was perfect. Bed was very comfortable. I would tell my family and friends to stay here again when visiting.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on Feb 26, 2024
Thank you, for staying with us,we are glad you enjoyed your stay, Hope to see you on your next Trip

2/10 Terrible

Norma

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This hotel has the potential for so much more. I booked my stay through a third party and when I arrived at the hotel, they did not give me the room that I paid for. Their whirlpool tub was out of order and instead of only charging me for the room that I received, they refused to, and kept my money for the room that I originally booked.
Stayed 1 night in Feb 2024
Response from Riverfront Hotel on Feb 20, 2024
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations. The type of room you reserved through the third party is the same room you were given when you arrived. Safe travels to you!

10/10 Excellent

Aimee

Great breakfast bar . Need to update the room missing lens on light fixture in bathroom a few things need fixed
Stayed 2 nights in Feb 2024
Response from FrontDesk on Feb 6, 2024
thank you, we hope to see you again.

2/10 Terrible

Kaylee

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised, very unsafe & noisy.
Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Feb 8, 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 Good

Jack

Traveled with partner, Traveled with family
Liked: Staff & service
Ok
Stayed 4 nights in Jan 2024
Response from RIVERFRONT HOTEL on Feb 4, 2024
We appreciate your 4 out of 5 review! We hope to see you again.

8/10 Good

Eric

Stayed 5 nights in Jan 2024
Response from RIVERFRONT HOTEL on Mar 27, 2024
We appreciate your 4 out of 5 review! Thank you!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from RIVERFRONT HOTEL on Jan 31, 2024
We appreciate your 5 out of 5 review! We hope to see you again!

6/10 Okay

Trava

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There were no garbage cans in the rooms at all. There was an electrical outlet behind the TV stand that was not properly secured to the wall. The floor going from the room towards the bathroom was slanted. The coffee was gross. The bartenders at the restaurant part were very nice and so was the staff. But property was meh
Stayed 1 night in Jan 2024
Response from RIVERFRONT HOTEL on Jan 31, 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Riverfront Hotel on Jan 22, 2024
We appreciate your 5 out of 5 review! We hope to see you again

10/10 Excellent

Cecelia

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of amenities to choose from. Very spacious atmosphere
Stayed 1 night in Jan 2024
Response from Riverfront Hotel on Jan 21, 2024
We appreciate your 5 out of 5 review! Im glad you enjoyed our amenities. Look foward to seening next time

8/10 Good

Anthony, Olympia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, stylishly remodeled hotel in a good neighborhood of Richland. many restaurant options near bye. I would stay here again.
Stayed 1 night in Jan 2024
Response from FrontDesk on Jan 17, 2024
Im Glad you enjoyed your stay, Look foward to seening next time

8/10 Good

Eloy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Riverfront Hotel on Jan 9, 2024
We appreciate your 4 out of 5 review! We hope to see you again!

8/10 Good

Keychelle

Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Jan 21, 2024
We appreciate your 4 out of 5 review! We hope to see you again.

8/10 Good

John, anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk folks were very helpful. My king bed room was very comfortable.
Stayed 2 nights in Dec 2023
Response from Riverfront Hotel on Jan 4, 2024
We appreciate your 4 out of 5 review! Thank you for your review, I'm glad you enjoyed your stay. We hope to see you again.

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Riverfront Hotel on Jan 4, 2024
Thank you for your feedback about your recent stay. We hope to see you again!

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Front Desk AL on Dec 26, 2023
Thank you for your review, I'm glad you enjoyed your stay.

8/10 Good

River

Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Jan 4, 2024
We appreciate your 4 out of 5 review! We hope to see you again.

10/10 Excellent

Jude Jenila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Riverfront Hotel on Dec 24, 2023
We appreciate your 5 out of 5 review! We hope to see you again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than we expected.
After reading some of the reviews before booking I was a little apprehensive. However, the hotel is great! Breakfast was substantial, the room looked like it had been recently refurbished, and the personnel were friendly and welcoming. We were not able to make use of the amenities as our stay was short but there were many and we will look forward to availing of them on our next visit.
Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Dec 24, 2023
Thank you so much for sharing your rating and compliments. We are so pleased you enjoyed so many things about our property including the room. We look forward to your return so you can enjoy our amenities!

8/10 Good

Pedro

Response from Front Desk on Feb 6, 2024
Thank you and we hope to see you again.

10/10 Excellent

magdalena

Business traveler
Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Dec 24, 2023
We appreciate your 5 out of 5 review! We hope to see you again.

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from RIVERFRONT HOTEL on Dec 11, 2023
Thank you for sharing your rating. We hope to see you again, for many more years to come. Safe travels!

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Dec 9, 2023
Thank you for your feedback about your recent stay. We hope to see you again!

10/10 Excellent

Maria, Grandview

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Richland Riverfront Hotel on Dec 8, 2023
Thank you so much for sharing your rating. We are so pleased you enjoyed our property

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Riverfront Hotel on Dec 8, 2023
Thank you for your feedback about your recent stay. We hope to see you again!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby games, great breakfast!!
Stayed 1 night in Nov 2023
Response from Riverfront Hotel on Dec 8, 2023
Thank you so much for sharing your rating and compliments. We are so pleased you enjoyed so many things about our property

8/10 Good

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Clean. Well maintained.
Stayed 1 night in Nov 2023
Response from Richland Riverfront Hotel on Dec 2, 2023
Thank you so much for sharing your rating and compliments. We are so pleased you enjoyed so many things about our property. We look forward to your return!

8/10 Good

Carrie

Stayed 2 nights in Nov 2023
Response from Riverfront Hotel on Dec 24, 2023
We appreciate your 4 out of 5 review! We hope to see you again.

6/10 Okay

Jodi

Stayed 1 night in Sep 2023
Response from Riverfront Hotel on Nov 26, 2023
Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Riverfront Hotel on Nov 20, 2023
Thank you for your rating. We are so pleased you enjoyed your visit with us. We look forward to your return!

6/10 Okay

Gussie L

Stayed 1 night in Nov 2023
Response from Riverfront Hotel on Dec 8, 2023
Thank you for your feedback about your recent stay. We hope to see you again!

4/10 Poor

Andre

Traveled with partner
Disliked: Amenities
I thought I booked a room on ground floor with a Jacuzzi in the room. Very tiny bathroom. The bed was comfy. Their was no parking due to the event that was going on. They were loud and rude to the hotel guests.
Stayed 1 night in Nov 2023
Response from Riverfront Hotel on Nov 8, 2023
All comments are helpful, and we value your constructive input. We strive to provide our guests with truly clean and fresh accommodations and responsive service, and we are very sorry to hear about your concerns on this occasion.

8/10 Good

Muna

Business traveler
Liked: Staff & service
Basic hotel, near river but also near busy road and highway near by.
Stayed 2 nights in Oct 2023
Response from Riverfront Hotel on Nov 1, 2023
Thank you so much for staying with us! We love to hear your comments and feedback. Hope we see you again soon.

10/10 Excellent

Zachary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peace, the room was clean
Stayed 1 night in Oct 2023
Response from Riverfront Hotel on Nov 1, 2023
Thank you so much for staying with us! We love to hear comments and feedback such as yours!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from Richland Hotel on Nov 1, 2023
Thank you so much for staying with us! Thank you for your review. We look forward to hosting you again soon.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property that is perfect for families. They have a game room, BB court, a beautiful pool layout, and bicycles for riding on the near by river trail.
Stayed 2 nights in Oct 2023
Response from RIVERFRONT HOTEL on Oct 28, 2023
Thank you for your kind words and 5 star rating. We are happy to hear you had an amazing stay!

6/10 Okay

Ilias

It was an average stay in an average hotel.
Stayed 1 night in Oct 2023
Response from Riverfront Hotel on Oct 28, 2023
Thank you for your feedback. We hope you visit us again the next time you are in the area.

8/10 Good

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Riverfront Hotel on Oct 23, 2023
We appreciate your feedback. Thank you for sharing your experience with other potential travelers. We wish you safe travels and do hope to see you again on your next visit

8/10 Good

Carolee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was pretty weak, but the room was nice.
Stayed 1 night in Oct 2023
Response from Riverfront Hotel on Oct 23, 2023
We appreciate your feedback. Thank you for sharing your experience with other potential travelers. We wish you safe travels and do hope to see you again on your next visit

10/10 Excellent

Cindi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their restaurant is a real gem, staff is terrific, river walk is delightful for a stroll plus you get a cookie at check-in!
Stayed 1 night in Oct 2023
Response from Richland Riverfront Hotel on Oct 22, 2023
Thank you for sharing your kind and informative review. We are so pleased to hear that you enjoyed both the hotel and the restaurant during your recent visit. Safe travels to you and we hope to see you again someday.

6/10 Okay

Suzanne

Stayed 1 night in Sep 2023
Response from Richland Riverfront Hotel on Oct 21, 2023
Thank you so much for your feedback! We value you your response.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Room was quite large, almost a mini suite.
Stayed 1 night in Oct 2023
Response from Riverfront Hotel on Oct 19, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.