Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
60% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from California

Never again

Posted Aug 23, 2016
Booked here for a 4 night stay while dropping my daughter off at college. Never again! The good: well, it WAS cheap; it WAS easy enough to find off the highway; the staff WAS helpful and friendly the couple of times I interacted with them; the room was NOT a complete cess pool; that's about it. The bad: being in the building--even in the nonsmoking room I requested--was like being ACTUALLY INSIDE A CIGARETTE (OMG, so bad). Could not BELIEVE there was no elevator. We were on the 3rd floor, of course, and we had to enter the rear door from the parking lot, go DOWN about 5-6 stairs, then UP 6 flights of stairs to get to our room (all with the multiple heavy bags we needed for a year at college. yay). And the worst: I DID NOT FEEL SAFE. AT ALL. Back door to the hotel was supposed to be keyed-entry with your room key, but it did not lock at all, so anybody could just walk in. Every night there were a collection of guys hanging out around that door--don't know if they were selling or what, but it didn't feel safe to me as a woman traveling alone with her daughter, especially since that door didn't lock and we were on the "quiet" side of the hotel with six flights of stairs to go before we got to our room. Also, on our first night I awoke at 3am to the sound of men literally FIGHTING and yelling obscenities in our hallway. Only happened that one night, so I assume those people checked. In a nutshell: I'll be staying ANYwhere but here on future visits to the area! Just awful!
2 out of 5
by A verified traveler from Milwaukee, WI

Posted Aug 22, 2016
Reserved a non-smoking room; received a smoking (smelly) room. Floor had soft spots, due to apparent previous ceiling/roof leaking. Was not told ahead of time we (2 adults) were only permitted 2 towels for a 2 nights stay.
4 out of 5
by A verified traveler from Sask. Canada

Nice hotel close to restaurants and shopping

Posted Aug 18, 2016
They were very helpful and friendly staff. There was ample parking . The hotel was clean and very reasonably priced.
4 out of 5
by A verified traveler from toronto

Hotel close to everything!

Posted Jun 11, 2016
Very good place to stay! Everything is very nice!
3 out of 5
by A verified traveler from Rogersville Tn

Clean but worn.

Posted Jan 25, 2016
Pros: Price, friendly staff, microwave and fridge in room.
Cons: Furniture was getting pretty worn.
I needed to stay for work. The hotel was clean and the staff friendly. The furniture was worn but functional. Rooms had been painted and recently.
Comment from Hotel Management
Feb 15, 2016 by mike, Hotel Management
thankyou for your feedback. your comments helps to see where we can improve to help you give you better service
4 out of 5
by Karen

Posted Jan 3, 2016 on Hotels
Comment from Hotel Management
Jan 6, 2016 by mike, Hotel Management
thankyou for your feedback. we very much appreciate it in order for us to continue to provide the best service possible
3 out of 5
by A verified traveler

DONT GET A SMOKING ROOM!!

Posted Dec 15, 2015 on Hotels
I reserved a non smoking room in Hotels.com but was put in a smoking room. As my husband is a smoker I thought it wouldn't be a problem. After less than 10 minutes in the room I was hoarse! It is obviously not aired out often or even well!! Also there was a little dried trickle of something brown running down the wall across from the toilet.
Comment from Hotel Management
Jan 6, 2016 by mike, Hotel Management
thankyou for your comments and apologise for any inconvience caused.every effort is made to ensure all our rooms are clean and comfortable and on this instance that was not the case for which I truly apologise. The matter has been sent to the relevant department for further action. Hope you will give us another opportunity to serve you in future
4 out of 5
by A verified traveler from Knoxville, TN

Great value and friendly staff

Posted Oct 27, 2015
Pros: Staff friendliness and willingness to help make my stay convenient and pleasant.
Cons: The mattress!
I needed a last minute hotel as a family member had been admitted to the nearby hospital and I was from out of town. I arrived late in the evening. The attendant was warm and friendly and offered to switch me to a room downstairs with close proximity to the exit should I need to run back to the hospital during the night (there is no elevator). The room happened to be handicap accessible so it was quite spacious. Everything was very clean- decor was minimal and there is nothing particularly fancy, but my room did have a microwave and a refrigerator. My only complaint was the mattress- I am an avid tent camper and am accustomed to sleeping on the ground but the bed was quite hard and uncomfortable. The pillows were quite nice though! Breakfast offered the following morning consisted of cereal, a few different pastry items, oatmeal, fresh fruit, and bread for toasting. For a one night stay and the rate offered, I was very satisfied and would absolutely recommend to others.
Comment from Hotel Management
Nov 30, 2015 by mike, Hotel Management
thankyou for your feedback and appreciate your comments. We hope to see you again for your future travels.
5 out of 5
by A verified traveler

Posted Oct 24, 2015 on Hotels
great stay ,very friendly staff, would definitely book here again
Comment from Hotel Management
Jan 7, 2016 by mike, Hotel Management
thank you for recent comments regarding your stay. we very much appreciate your feedback in order for us to continue to serve you better in the future
4 out of 5
by Sadie

Family trip

Posted Oct 21, 2015 on Orbitz
I would give a positive review if I knew for sure the door to the parking lot had a lock that worked.