Ratings based on 673 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from OHIO

Nice hotel located close to our planned activities

Posted Jun 16, 2017
Pros: The location was easy to reach. It was clean and the staff was very helpful.
Cons: We thought that the mattress was not as comfortable as in other hotels that we stayed at on our journey west.
Location: We were mostly concerned with family activities while in Pasco, WA. So, the location was perfect for us.
We were welcomed warmly at the check-in counter by the worker on duty.
Comment from Hotel Management
Jun 19, 2017 by General Manager, Hotel Management
Dear BJ, We are thrilled you enjoyed staying at Super 8 Kennewick. We appreciate your input. It means a lot knowing our convenient location worked out well for you with all of your family activities. Our staff will be happy that you felt they provided helpful service from the moment you arrived. We wish the mattress would have been more to your preference. We hope you were still able to get a good night's rest. Please stop by and see us again the next time you come to Kennewick. Thanks for your review and five-star rating!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA

Great hotel for the price.

Posted Jun 9, 2017
Pros: location and comfort
Cons: Free breakfast
Great location on Columbia Center Blvd. There is a side street that runs behind the hotel to access without having to deal with the traffic. For an extra $10 I upgraded to a 2 room suite. Definitely worth it for the extra room, table and hide-a-bed couch. Free breakfast was subpar. Overall a good value for the price.
Comment from Hotel Management
Jun 13, 2017 by General Manager, Hotel Management
Dear Jim, Thank you for taking the time to leave such fantastic feedback for Super 8 Kennewick. Our ideal location on Columbia Center Blvd is one of the many benefits of staying with us. Thank you for the tip about the side street and avoiding traffic, that's very helpful! We apologize that you found the breakfast subpar as we try hard to add something for everyone. We are pleased to know that you found the 2 room suite spacious and it was worth the extra money. Overall it sounds like we were able to provide you with a stay that made you smile. We hope to see you again soon.
3 out of 5
by A verified traveler from Albany, OR

The motel was convenient to where I needed to be.

Posted May 30, 2017
Pros: It was kept relatively clean and it was convenient to where I needed to go.
Cons: There should be more staff, particularly on the front desk. One person trying to do everything is inefficient at best.
Location: I was there to visit with my brother and nieces and nephews, so it was convenient to them.
The TV remote did not work, so no TV for 3 days. The cooler was on full blast, but the room was still very hot and stuffy. The hair dryer was missing the front so the heating elements were open and exposed, which was dangerous. I never used the telephone but I noticed the wires were frayed near the receiver. The breakfast buffet was nice, but very crowded in the room; could not get to the waffle iron to make waffles because of the people.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Dear Kathy, We appreciate you taking the time to share your feedback about your recent stay with us at Super 8, Kennewick. We're glad you found our recently renovated hotel to be clean and hope you were able to take advantage of the in-room microwave, coffee maker, and refrigerator. We are sorry that you had trouble with the television remote, air conditioning, and hair dryer. Our staff strives to ensure that all our guests have a comfortable stay and are always available to help in any way they can. We also apologize that our breakfast room was so crowded during the unusually busy time of your stay. We hope that you were able to have a great visit with your brother and his family and that you will give us another chance because we know we can provide you with the stay you expect and deserve.
3 out of 5
by A verified traveler from City of Industry

Okay stay

Posted May 28, 2017
Pros: The accessibility to stores and restaurants. The staff was pleasant.
Cons: Update lobby and rooms.
Location: Everything was close by (shopping, restaurants, highways).
The hotel was convenient to get to and had plenty of parking. It also has an Applebee's right next door, which is nice if you don't feel like driving to get something to eat. The lobby, elevators and hallways are dated and could use a remodel. The hallways were particularly dim and very plain looking, very dismal. The carpets were dingy looking, kind of looked dirty even. Inside the room was decent, but also dated. The mini fridge and microwave were a plus. The bathroom was also decent and clean, although it lacked some of the usual complimentary amenities (shampoo, conditioner, lotion, etc.). The bed was comfortable, but very noisy. Every time we moved at night, it was squeaky and shook a lot. The noise level that came in through the room was also disturbing as our room was facing the main Boulevard and you could hear the traffic at all hours of the night. The staff was very helpful and friendly all the time. All in all it was okay, but would be better with a much needed renovation.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Dear Curly, Thank you for the time you've taken to share your experience with us. We're glad our location was easy to reach and that you found ample parking. Although we're pleased your accommodations were satisfactory overall, we agree that some updates were needed. We are excited to announce that we've just completed a thorough renovation, including beds and carpets. It's great to hear that our refrigerators and microwaves came in handy too. We'd like to take this opportunity to apologize for any noise that disturbed your rest since we understand how crucial getting sufficient sleep is. However, it was good to know our close proximity to local shops and restaurants were convenient for you. Your feedback is greatly appreciated. It was a pleasure to provide you with courteous service, and we hope for a chance to make your next stay better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

In an otherwise nice stay. I was awaken realizing

Posted May 9, 2017
The walls are not very sound proofed. Unfortunately in the middle of the night I was awakened by noise from the room below me. I hard time going back to sleep. Otherwise an ok motel.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
We always strive to provide our guests with a great night's sleep, so we deeply regret hearing that you were awoken in the middle of the night by other guests. Please accept our sincerest apologies. We are happy to see that overall your stay was a positive experience, and we hope we will have the opportunity to welcome you back again so that we can deliver the great night's sleep you were hoping for.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice - close to everything

Posted May 7, 2017
Pros: It was close to everything.
Cons: The hair dryer could be updated.
Location: Close to the mall, shopping, food, and where meetings are held in town. Along with close to the Town Arena where concerts are held.
It was close to everything in town and where I where our 3 day meeting was held. The room was cool and the beds were comfortable. The last night our neighbors were a bit loud, but not too bad. We were on the 3rd floor. The power went out for a brief moment one night due to a horrible storm, and we lost the internet Wifi connection, but that was to be expected. Shower and bathroom was fine. Hairdryer could be updated a little bit - it blew hot, but is old and took a long time to dry our hair. Otherwise it was nice.
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us for your business trip to Kennewick. We are glad to hear that our hotel's accommodations were clean and comfortable and that our convenient location was a very positive aspect of your stay. We do apologize for the noisy neighbors and the Wi-Fi issues caused by the storm, but we appreciate your patience and understanding. We will make sure our housekeeping takes a look at the hairdryer to see if it needs to be replaced. Thanks again for your review, and we hope you will enjoy your next stay with us even more!
3 out of 5
Recommended
for Everyone
by A verified traveler

Super 8 Kennewick

Posted May 1, 2017
Pros: Price & location. Comfortable bed.
Cons: Have the breakfast available at an earlier time. Housekeeping uses way too much air freshener. Coughed half the night because it was so strong.
Comfortable bed. Could use some updating with paint and furniture. Never was able to have any breakfast because the available hours are later on weekends. Take the air freshener away from housekeeping. A little goes a long way and is overwhelming.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to let us know how your stay went. We always appreciate hearing feedback from our guests. We're glad that you were happy with our location and the comfortable bed in your room. We're sorry about these other issues with your stay, though. We will look into the air freshener issue, and see if the scent problem can be improved in the future. It's good to know that our breakfast policy is an inconvenience to some guests. We might begin to consider revising that for the future if it remains an issue. We hope that overall, you were pleased with your experience and that you will return for another stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

One night of a road trip.

Posted Apr 26, 2017
Pros: Location is good with easy access to the highway. It is clean and quiet with helpful staff.
Cons: For the price it was what you would expect. There were no surprises.
Needed a clean quiet place to stay on my way back to Canada. The room was clean, quiet, large, and the bed was excellent. Hotel looks a little tired but it worked for me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Apr 22, 2017
Pros: The friendly staff and the great value.
Cons: Need a bar. Haha
Location: Location is awesome. Right next an AppleBee's and other restaurants. The Mall is also close by.
The Super 8 is my favorite place to stay in Kennewick. It doesn't have a 60" flat screen TV, it doesn't have the fancy entry way or a lounging area, but it's comfortable, has a great staff, Free Wi-Fi, Free breakfast, Great value and next to restaurants, & shopping .
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Reading that Super 8 Kennewick is your favorite place to stay in the area just makes our day! Thank you so much for all these kind words. We'll certainly take your suggestion for a bar under consideration, no arguments here. Our friendly staff is pleased to know you arrived to a comfortable room and found the hotel to be a good value. Our location is just perfect for those who want to get out and grab a bite to eat or do some shopping and this alone brings guests back to see us time in and time out. So come on back soon and see us, we can not wait!
5 out of 5
Recommended
for Everyone
by A verified traveler from kennewick, Washington.

Good deal.

Posted Apr 20, 2017
Nice room,clean and friendly staff. I would stay there again.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Dear Jo, We are thrilled to hear that we delivered a great experience and that you would choose to stay with us again the next time you are in town. We are glad you enjoyed your accommodations and found our staff helpful. We are already looking forward to seeing you again. Thanks so much for your kind words and positive review.