Ratings based on 659 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

In an otherwise nice stay. I was awaken realizing

Posted May 9, 2017
The walls are not very sound proofed. Unfortunately in the middle of the night I was awakened by noise from the room below me. I hard time going back to sleep. Otherwise an ok motel.
Comment from Hotel Management
May 11, 2017 by General Manager, Hotel Management
We always strive to provide our guests with a great night's sleep, so we deeply regret hearing that you were awoken in the middle of the night by other guests. Please accept our sincerest apologies. We are happy to see that overall your stay was a positive experience, and we hope we will have the opportunity to welcome you back again so that we can deliver the great night's sleep you were hoping for.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice - close to everything

Posted May 7, 2017
Pros: It was close to everything.
Cons: The hair dryer could be updated.
Location: Close to the mall, shopping, food, and where meetings are held in town. Along with close to the Town Arena where concerts are held.
It was close to everything in town and where I where our 3 day meeting was held. The room was cool and the beds were comfortable. The last night our neighbors were a bit loud, but not too bad. We were on the 3rd floor. The power went out for a brief moment one night due to a horrible storm, and we lost the internet Wifi connection, but that was to be expected. Shower and bathroom was fine. Hairdryer could be updated a little bit - it blew hot, but is old and took a long time to dry our hair. Otherwise it was nice.
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us for your business trip to Kennewick. We are glad to hear that our hotel's accommodations were clean and comfortable and that our convenient location was a very positive aspect of your stay. We do apologize for the noisy neighbors and the Wi-Fi issues caused by the storm, but we appreciate your patience and understanding. We will make sure our housekeeping takes a look at the hairdryer to see if it needs to be replaced. Thanks again for your review, and we hope you will enjoy your next stay with us even more!
3 out of 5
Recommended
for Everyone
by A verified traveler

Super 8 Kennewick

Posted May 1, 2017
Pros: Price & location. Comfortable bed.
Cons: Have the breakfast available at an earlier time. Housekeeping uses way too much air freshener. Coughed half the night because it was so strong.
Comfortable bed. Could use some updating with paint and furniture. Never was able to have any breakfast because the available hours are later on weekends. Take the air freshener away from housekeeping. A little goes a long way and is overwhelming.
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to let us know how your stay went. We always appreciate hearing feedback from our guests. We're glad that you were happy with our location and the comfortable bed in your room. We're sorry about these other issues with your stay, though. We will look into the air freshener issue, and see if the scent problem can be improved in the future. It's good to know that our breakfast policy is an inconvenience to some guests. We might begin to consider revising that for the future if it remains an issue. We hope that overall, you were pleased with your experience and that you will return for another stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

One night of a road trip.

Posted Apr 26, 2017
Pros: Location is good with easy access to the highway. It is clean and quiet with helpful staff.
Cons: For the price it was what you would expect. There were no surprises.
Needed a clean quiet place to stay on my way back to Canada. The room was clean, quiet, large, and the bed was excellent. Hotel looks a little tired but it worked for me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Value

Posted Apr 22, 2017
Pros: The friendly staff and the great value.
Cons: Need a bar. Haha
Location: Location is awesome. Right next an AppleBee's and other restaurants. The Mall is also close by.
The Super 8 is my favorite place to stay in Kennewick. It doesn't have a 60" flat screen TV, it doesn't have the fancy entry way or a lounging area, but it's comfortable, has a great staff, Free Wi-Fi, Free breakfast, Great value and next to restaurants, & shopping .
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Reading that Super 8 Kennewick is your favorite place to stay in the area just makes our day! Thank you so much for all these kind words. We'll certainly take your suggestion for a bar under consideration, no arguments here. Our friendly staff is pleased to know you arrived to a comfortable room and found the hotel to be a good value. Our location is just perfect for those who want to get out and grab a bite to eat or do some shopping and this alone brings guests back to see us time in and time out. So come on back soon and see us, we can not wait!
5 out of 5
Recommended
for Everyone
by A verified traveler from kennewick, Washington.

Good deal.

Posted Apr 20, 2017
Nice room,clean and friendly staff. I would stay there again.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Dear Jo, We are thrilled to hear that we delivered a great experience and that you would choose to stay with us again the next time you are in town. We are glad you enjoyed your accommodations and found our staff helpful. We are already looking forward to seeing you again. Thanks so much for your kind words and positive review.
2 out of 5
by A verified traveler

Never going back again!

Posted Apr 19, 2017
Hotel employee was very rude during check in! She was so rude I ended up just walking away. I found somewhere else to stay for my 3 days.
Comment from Hotel Management
Apr 21, 2017 by GM, Hotel Management
Dear Eyanna, We're incredibly sorry to hear that you experienced such discourteous service upon arriving at our hotel. It's always our goal to give guests a great experience, so we are looking into the source of this issue to see what we can do to improve moving forward. Please know that you are always welcome to come back. We would love a second chance to give you the great service and comfortable stay that you deserve.
3 out of 5
Recommended
for Everyone
by A verified traveler

middle price & service

Posted Apr 18, 2017
Cons: Room phones to work and wastebaskets liners
Sort of disappointments only on a few things. There was not plastic liners for the wastebaskets. Our phone did not work. we had to use our cell phone to contact the front desk. that was a bummer. When we pay for accommodations, it would be nice to have the premium that Super 8 is known for.
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Thank you for your feedback from your recent stay. We are pleased to know that you are a loyal Super 8 customer and appreciate the premium service that our brand delivers. We apologize for any inconvenience that you experienced due to the missing trash liner, and the phone not working. Please know that you can also expect superior service from Super 8, and our staff is always available to help resolve issues that you may be experiencing while on the property. We hope that you will choose to stay with us again the next time you are in town so that we can deliver the Super 8 stay that you have come to expect. Thank you again for your feedback.
4 out of 5
Recommended
for Families
by A verified traveler from port angeles wa

Kennewick

Posted Apr 14, 2017
Pros: Beds were super comfortable
Cons: Staff courtesy at nite
Toilet overflowed during nite.Night staff may have thought they were being funny but asked if we wanted a plunger and some towels so that we could clean up the mess. They ended up sending someone up to take care of everything but we were up then so we left early enough
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Dear Leanne, Your feedback is greatly appreciated. It's good to know you had a comfortable bed to help you sleep. However, it sounds like your toilet overflowing did not allow you to sleep so soundly. We apologize for this, and we are sorry if you felt that our staff was not taking your issue seriously. We're glad our team came and cleaned up the overflow, and we apologize it interrupted your night. We would love to make it up to you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Western Washington

Posted Apr 13, 2017
Pros: Close to where we were going.
Cons: Don't let people park in handicap w/o card
Location: Did not really check out area this time, we came for a wedding and reception.
We had a great time. The hotel was close to were we needed it.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
We would like to start by saying that we hope you had a wonderful time celebrating the wedding, and we are happy that we were able to be part of the experience. Thank you for letting us know that our location offered easy access to attend all of the wedding festivities. We apologize that people were parking in the handicap spots, and in the future, please let our staff know so that we can work with those guests to park appropriately. Thank you again for choosing to stay with Super 8 Kennewick, and we hope to have an opportunity to host you again in the future.