Upon arrival I was told there would be an additional charge that related to the actual room rate and not an additional charge for services.. the room rate was misrepresented on Expedia. This hotel should not be on the Expedia list because they are not honest.
Comment from Hotel Management
Sep 27, 2016 by o.swain, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Guest Services Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.