Ratings based on 141 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Familiesby A verified traveler from Sycamore Pa
Pool was unusablePosted Jan 16, 2018
Pros: It was clean and had a good breakfast bar.
Cons: Maintenance, the 1 elevator was down and you had to wait constantly for the elevator and we weren't able to swim because of water temperatures.
Location: Shopping and nice places to eat.
I made a special request that the pool was in working condition but when we got there the hot tub was boiling to where you couldn't use it and the pool water was so cold you could get in it. For child resistances my daughter was able to handle for a little bit at a time but me and my husband weren't able to get in and swim with her! So disappointed because we rent a hotel just for the indoor pools.
by A verified traveler
Posted Jan 8, 2018 on Hotels
Posted Jan 3, 2018 on Hotels
The bed and pillows were amazing. But had to put up with a loud whistling all night. Not sure if it was from the wind outside or the heater. Didn't get a full nights sleep.
by Mike from Wheeling
better hotels in the areaPosted Jan 2, 2018 on Hotels
I've stayed at this hotel twice for work, the first time I stayed for 5 nights and had a overall good experience. Then I came back 3 weeks later for my 2nd stay and I don't know what happened but my experience this time was totally different. The first room I was checked into had a dirty bathroom with gross stains on the toilet seat I went back down to the front desk and they gave me a new room. The 2nd room I was given had a clean bathroom but the chair in room at the desk had mud stains all over it. I told the front desk and they didn't seem to care. When I went to use the hot tub that evening the water wasn't even hot. The next day I get back from work and again went to try and relax in the hot tub and this time the water was even colder than the day before. The people at the front desk didn't seem to care about all the issues that I had since checking in so the next morning I packed up my stuff and check out several days early and went to the Hawthorn Suites.
Posted Dec 11, 2017 on Hotels
Only complaints we had was it was freezing cold in the elevators. The room was cold when we first went in.
for Everyoneby A verified traveler from Virginia
Another great stayPosted Oct 23, 2017
Another great experience with this hotel! Clean and quiet. Staff and manager Josh were very friendly. I stay here frequently when passing thru the area and will continue to do so!
Not enough staff do not stay herePosted Oct 2, 2017 on Hotels
I got there at 4:30 the room was not ready. They would not check me in. I had brought my suitcase into registration. They did not offer to store the suitcase so I had to carry it back to the car. Was was checked in an hour later. I asked for some consideration of 10% because it was booked through Hotels.com and said they could not do anything. Just a sorry. Next day I needed the room cleaned by 4:00PM it was not cleaned util sometime after 6:30PM the time I left for a business affair. So no shower for me.. There was no one at the desk for long periods of time.
by A verified traveler
Posted Sep 20, 2017 on Hotels
for Everyoneby A verified traveler from Triadelphia, WV
Posted Sep 18, 2017 on Orbitz
Room was very clean and spacious. Staff was courteous.
Cabelas TripPosted Sep 11, 2017 on Hotels
Always stay here. Nice clean hotel. Pool and hot tub are great. Breakfast top notch !!