Ratings based on 495 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Had a great stay!

Posted Sep 19, 2017
The hotel is very nice and has a cute little restaurant. The food was excellent! The room was small, very common in NYC, very modern, but most importantly clean including the bathroom! I also loved the little Keurig coffee maker a nice treat in the morning. The bed was very comfy too and barely any street noise on the second floor! The staff was very friendly and helpful. It was a very pleasant stay! Yes, I highly recommend this hotel
Comment from Hotel Management
Sep 19, 2017 by Ariel A, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Duane Street Hotel
2 out of 5
by A verified traveler

Posted Sep 18, 2017
Was on the second floor, which is essentially right next to the street. Windows were dirty. Room was tiny. Loud noises in the hallway. Very underwhelming for a hotel which charges so much. Location is good though and the staff were really friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Fabulous haven in Manhattan

Posted Aug 29, 2017
I cannot complement the Duane Hotel enough From the moment of arrival the staff particularly Melissa were outstanding! Nothing was too much trouble. The location downtown was great proximity to subway and room terrific. But above all a great team of friendly courteous staff. Well done Melissa and Duane hotel team Peter Evans
Comment from Hotel Management
Sep 17, 2017 by Ariel, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Duane Street Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from wayland, ma

Great hotel, central to everything

Posted Aug 28, 2017
Great, quick stay - booked last minute and very glad we did. Complimentary bikes were nice
Comment from Hotel Management
Aug 29, 2017 by Ariel, Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
2 out of 5
by A verified traveler from Ridgefield, CT

Super small room, run down bathroom, PITA valet

Posted Jul 25, 2017
Pros: Location
Cons: Valet, room size and cleanliness.
Location: Tribecca area. Lots to do.
The hotel room door didn't fully open as it got stuck on the bed. That's just ridiculous. I can't imagine entering the room if you have a large suitcase. Bathroom was run down, shower pressure very low. Things didn't look very clean tbh. Also, you pretty much have to sit with lights on during the day because if you open the curtains everybody can see you. They only have full on black out curtains and black out blinds. Valet is a pain in the butt. There is nobody at the door to get your car, so if you are alone and there is no room in from of the hotel to park, you are screwed. You need to leave the car there, check in and then they call the valet guys to come and pick up your car (which takes about 25 minutes).
Comment from Hotel Management
Aug 11, 2017 by Duane Street Hotel Staff, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
5 out of 5
by christina

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great location in Tribeca

Posted Jul 4, 2017
The hotel is located near great public transport and a short stroll to Brooklyn bridge and the Oculus & 9-11 memorial. Great restaurants in the area combined with helpful staff make it a great place to be.
Comment from Hotel Management
Aug 11, 2017 by Duane Street Hotel Staff, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comfortable efficient room. Customer service is fantastic.
Comment from Hotel Management
Aug 11, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

TriBeCa stay

Posted Jun 21, 2017 on Hotels
Overall, great place to stay if you have meetings in that area. Was able to walk to all my meetings comfortably. Bed was comfortable, everything worked well and the front desk was attentive and a pleasure to speak with
Comment from Hotel Management
Aug 12, 2017
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Duane Street Hotel