Outdoor pool, sun loungers
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Reviews of Hilton Trinidad & Conference Centre

4.5 out of 5
Hilton Trinidad & Conference Centre
Lady Young Road, Belmont, Port of Spain

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1003 reviews" "
Rating 8 - Good. 369 out of 1003 reviews" "
Rating 6 - Okay. 158 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 60 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property chill staff
Stayed 1 night in Apr 2024

6/10 Okay

CRYOLOGISTICS

Business traveler
Liked: Staff & service, property conditions & facilities
EXCELENTE ATENCION DEL STAFF LLEGUE DE MADRUGADA Y ME ATENDIERON DE MARAVILLA
Stayed 1 night in Apr 2024

2/10 Terrible

Nzinga

Disliked: Cleanliness, amenities, property conditions & facilities
Hilton needs some major upgrades in their rooms. Some of the balcony railing are lose and that’s a safety issues
Stayed 4 nights in Mar 2024
Response from Keiron on Apr 11, 2024
Thank you for your feedback. Our hotel is set to go under renovations later on this year. We appreciate your feedback.

2/10 Terrible

Nigel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They didn’t clean the room in 2 days no towel in the room
Stayed 1 night in Mar 2024
Response from Keiron on Apr 11, 2024
We do apologize for the inconvenience during your stay. We appreciate your feedback and will inform the HK department.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenience
Stayed 2 nights in Mar 2024

10/10 Excellent

Chandini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kurt

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall good stay
Stayed 2 nights in Mar 2024

8/10 Good

Shivani

Stayed 3 nights in Mar 2024

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favourite hotels. The location on a hillside, with stunning views of the Capital and breathtaking sunsets. The buffet offers a wide selection of delicious options. Our rooms were spacious and comfortable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024

6/10 Okay

Claudia

Traveled with partner
Disliked: Cleanliness, amenities
Housekeeping did nothing but make the bed and throw out the garbage. Sink was dirty, toilet was dirty when we arrived and a few days in they didn't wipe the mirror or shower. Only a coffee maker and everything comes at a cost, including a kettle at US $10 for us to make tea in the evenings. Hotel food is expensive and there isn't anything complementary considering the accomodation cost.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kurt Dennis

Business traveler
Liked: Staff & service
Good
Stayed 7 nights in Feb 2024

6/10 Okay

Bethsaida

Stayed 4 nights in Feb 2024

6/10 Okay

Corine

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Julia

Traveled with partner
Liked: Staff & service
Tthe notification of renovations should have been advised at booking
Stayed 2 nights in Feb 2024

10/10 Excellent

Sareeka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool. Staff was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Nadira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and peaceful
Stayed 2 nights in Feb 2024

6/10 Okay

Jo-Ann

Traveled with partner
During carnival and after carnival it is expected that there would be a lot of guests. The guests in the room next door were quite loud, thankfully they quieted down. Front desk was more than willing to help if they continued. The room was not adequately prepared, there were no cups, water, tea. I requested water which was brought up to the room. The pool bar also closed quite early on the day we checked in by 6pm. Making getting a drink quite a task. I have had a much better experience here, and will just contribute it to the hectic pace of the carnival season but I suppose preparation is key!
Stayed 1 night in Feb 2024

10/10 Excellent

Cherise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 4 nights in Feb 2024

6/10 Okay

Anisha

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Feb 2024

6/10 Okay

ARIANNE

Stayed 3 nights in Feb 2024

10/10 Excellent

Shannon, Brooklyn

Liked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Wayne

Stayed 7 nights in Feb 2024

6/10 Okay

Michael

Stayed 6 nights in Feb 2024

4/10 Poor

George

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The guest on check in had to wait for more than half an hour although having an Expedia confirmation. They prefer you use Hilton.con
Stayed 1 night in Feb 2024

8/10 Good

Devereux

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton needs to upgrade their rooms and their food. I enjoyed everything else as always.
Stayed 1 night in Feb 2024

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice, well maintained hotel especially considering its age. In general, my stay was nice but there were a few issues. 1) Outside of the front desk, restaurant/bar service was extremely slow. Well beyond the usual island time & it negatively mpacted the dining experience 2) The hotel was the host location for a huge pool party sponsored by a unaffiliated business. Hotel guests could attend. The music and DJ were extremely loud until midnight. Guests were not informed of this event, nor the fact that the pool and one of the restaurants would be unavailable to guests. Closing 2 major amenities for an event unrelated to the hotel was ridiculous considering how much I paid for my stay. I'm sure the hotel made good money from the event but it was at the expense of paying guests who obviously were not a priority.
Stayed 3 nights in Feb 2024

10/10 Excellent

carla

Liked: Cleanliness, amenities, property conditions & facilities
The Hilton is an amazing Hotel. I was checked in by a front desk staff in the midst of shift change and left sitting in the Lobby for almost 45 mins the person who check me in went to the back and never returned . Thank you Shania who has been a pillar for why I return to the Hilton Hotel. Shania came in at 3pm rolled up her sleeve and began working once she cleared the crowd she assisted the bellhop in getting me a room. Thank you for your continued excellence in customer service. ❤️❤️❤️
Stayed 4 nights in Jan 2024

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is merged nicely with nature and has a open refreshing atmosphere.
Stayed 2 nights in Jan 2024

6/10 Okay

Karen

Traveled with partner
Disliked: Staff & service, amenities
Repeated request for basic amenities missing from Room. Repeated production of items not requested, and persistence in items apparently in short supply with poor staff attitudes. However, wonderful housekeeping maid assigned on 2nd day of stay whose attitude eased things. Great poolside vibes too.
Stayed 2 nights in Jan 2024

6/10 Okay

PAUL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and rooms comfortable and clean. Unfortunately there was a party in the hotel next door and music went on past 2am. The balcony doors didn’t close tightly and the noise was unbearable!! The rest of the hotel was good
Stayed 1 night in Jan 2024

4/10 Poor

Zafirah

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

NISHTA

Stayed 1 night in Dec 2023

8/10 Good

afiah

Stayed 1 night in Dec 2023

10/10 Excellent

Amir, Hollywood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Laura, Chaguanas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy rooms
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura, Chaguanas

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cozy room
Stayed 1 night in Dec 2023
Response from Keiron on Jan 3, 2024
Thank you!

4/10 Poor

PERSAD

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shivani

Stayed 1 night in Dec 2023

8/10 Good

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Calise

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Annalisa C

Stayed 2 nights in Dec 2023

10/10 Excellent

Annalisa

Stayed 4 nights in Dec 2023

8/10 Good

Ricky

Stayed 2 nights in Dec 2023

6/10 Okay

Arnold

Staff attitude was shocking seemed so unhelpful
Stayed 5 nights in Dec 2023
Response from Keiron on Jan 2, 2024
Thank you for your feedback. Can we have a telephone contact .

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas holiday vacation.
Hilton Trinidad hotel was a good and comfortable stay. The meals abd staff are friendly. The hotel should consider a shuttle service to the capital city.
Stayed 2 nights in Dec 2023
Response from Keiron on Jan 2, 2024
Thank you for your Feedback.

6/10 Okay

Saadiya

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For Hilton being a prestige name as it is, very disappointed with the overall experience, the tv wasn't working well, we went to the bar, they didn't even have a knife to cut an orange for the drink we ordered and alot of other things were out of stock at the bar. Clearly they need some work with supply chain. Butttt the staff was 10/10. They were extremely friendly, helpful and committed to making it a positive experience. Think the management needs more attention to detail to make the experience seamless.
Stayed 1 night in Dec 2023

4/10 Poor

Saskia

Stayed 2 nights in Dec 2023