Ratings based on 243 Verified Reviews

3.9 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Upscale hotel in POS

Posted Jan 12, 2017
Very comfortable and friendly staff. Only there two nights but would recommend.
Comment from Hotel Management
Jan 17, 2017 by gnath, Hotel Management
Thank you for your feedback. We work hard to make our guests happy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean

Posted Dec 31, 2016
The staff is very effecient and courteous, the room was very nice and spacious
Comment from Hotel Management
Jan 9, 2017 by gnath, Hotel Management
Thank you for staying with us. We work hard to make our guests happy.
3 out of 5
Recommended
for Everyone
by A verified traveler from Port of Spain

Nice except for pool situation

Posted Dec 19, 2016
Pros: The staff and the hotel room. I love that there was a balcony. All staff were friendly and very helpful, they went above and beyond.
Cons: Pool members should not be allowed to conduct classes in the pool as they inconvenience guests and other pool members.
Location: The Savannah, botanical gardens, shopping at Ellerslie Plaza, Long Circular Mall and downtown all between 5 and 10 minutes away.
Pros: The hotel staff was very helpful, affable, polite and welcoming. The hotel room was great and the view was also very great. The only problem with the room was that it did not have a microwave, but it did have a fridge. The bed was extremely comfortable. This hotel is located near a lot of nightlife and day activities. Cons: The pool situation was the worst!!!! I tried to use the pool in the morning and there were a group of individuals conducting a swimming class in the pool. They took over the entire pool so that I was unable to use the pool for over an hour. A very helpful staff member at the front desk, as well as a very helpful security guard, tried to tell the individuals that they could not use the pool to conduct classes. The individuals using the pool rudely told the staff member and guard that they paid to use the facilities too. I think it is deplorable that individuals who buy a pool membership think that they are entitled to commandeer the pool for what seemed to be a business venture (conducting swimming classes) while other paying members and guests are inconvenienced and made to feel unwelcome. This really brought down the quality of my stay.
Comment from Hotel Management
Jan 9, 2017 by gnath, Hotel Management
Hi Bonnie thank you for staying with us and for leaving your feedback. We apologise for your experience at the pool. We have shared your comments with our team to address your concerns.
3 out of 5
by A verified traveler

Overpriced for age of rooms and meals

Posted Dec 19, 2016
Pros: The Gym
Cons: The facilities are very old. Refurbish the rooms, and hall ways.
Location: The hotel is located on top of a hill top. It is close to the town of Port of Spain. Getting to the Ferry Terminal is very easy.
If I knew the breakfast buffet meal would cost $35 per person, I would not have stayed. We ordered a chicken wrap and a quesadilla the first night we arrived and it cost $55 USD. Using Trinidadian currency and walking to Queens Savannah we feed 4 people for $25. The hotel is very old and the section we stayed in had a musty smell kind of like mildew. The gym was great. Plenty of machines and free weights. The resort is really for business conference or big gatherings. It really is not a tourist destination.
Comment from Hotel Management
Jan 9, 2017 by gnath, Hotel Management
Thank you for staying with us and for leaving your feedback. We have shared them with our team to address your concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

A very nice hotel, with helpful desk staff.

Posted Oct 27, 2016
Pros: Quality
Location: The location is away from most activity, so a taxi/Uber is needed to get around if you don't have a car.
The check-in was easy, and the room very nice. The only problem was that there were no cups or glasses in the room and I had to ask 3 times before they finally arrived (next morning).
Comment from Hotel Management
Dec 7, 2016 by gnath, Hotel Management
Thank you Paul for staying with us. We are happy to hear from our guests. We have shared your comments to our team to address your concerns.
3 out of 5
by A verified traveler

Old building

Posted Oct 23, 2016
Pros: Room balcony and ocean view was very nice Quiet balcony
Cons: The building is old and not well maintained Regular food No napkins No trash cans
Location: Very Good location
Comment from Hotel Management
Dec 7, 2016 by gnath, Hotel Management
Thank you for choosing to stay with us. We appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel great views

Posted Oct 7, 2016
Friendly staff. Great views. Comfortable room with free wifi
Comment from Hotel Management
Dec 7, 2016 by gnath, Hotel Management
Hi Gill thank you for staying with us. We are glad that you enjoyed our views and hope that you can come to enjoy them again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Beloit, IL

Business comfort

Posted Oct 5, 2016
Pros: common areas
Cons: wifi was a bit weak and kept disconnecting
Location: Walk in the park and great views
I was in Trinidad on business and it was great to be able to come back everyday from the hustle of Port of Spain to such a relaxing and comfortable environment.
Comment from Hotel Management
Dec 7, 2016 by gnath, Hotel Management
Hi Juan thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Upside down hotel with great views of the city

Posted Sep 23, 2016
Pros: View from our room was great, the facilities were good, everything seemed modern
Cons: The complimentary WIFI should be improved, and the paid WIFI seems expensive
Location: The view from our room included the savannah and the hills. There are familiar places to eat at such as TGI Fridays, KFC, Burger King etc
My wife and I really enjoyed our stay, the staff were very accommodating and friendly and the facilities were great
Comment from Hotel Management
Dec 7, 2016 by gnath, Hotel Management
Hi Chris thank you for choosing to stay with us. We appreciate your feedback and are glad to hear that you and your wife had an enjoyable stay. we hope to welcome you both back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall a wonderful stay

Posted Sep 23, 2016
Pros: The cleanliness and staff
Cons: The pool should service the customers later into the evening and the pool bar should always have an attendant
Location: Downtown was close by, but you needed a taxi to get there
On Expedia you should warn customers that there is an added expense with taxis or advise them they should rent a car to get around The balcony feature is nice, but it's in all rooms, the deal made it seem like it was more expensive for that feature
Comment from Hotel Management
Jan 9, 2017 by gnath, Hotel Management
Thank you for staying with us. We are always happy to receive feedback from our guests. We have shared your comments with our team to address your concerns.