Nice except for pool situation
Posted Dec 19, 2016
Pros: The hotel staff was very helpful, affable, polite and welcoming. The hotel room was great and the view was also very great. The only problem with the room was that it did not have a microwave, but it did have a fridge. The bed was extremely comfortable. This hotel is located near a lot of nightlife and day activities.
Cons: The pool situation was the worst!!!! I tried to use the pool in the morning and there were a group of individuals conducting a swimming class in the pool. They took over the entire pool so that I was unable to use the pool for over an hour. A very helpful staff member at the front desk, as well as a very helpful security guard, tried to tell the individuals that they could not use the pool to conduct classes. The individuals using the pool rudely told the staff member and guard that they paid to use the facilities too. I think it is deplorable that individuals who buy a pool membership think that they are entitled to commandeer the pool for what seemed to be a business venture (conducting swimming classes) while other paying members and guests are inconvenienced and made to feel unwelcome. This really brought down the quality of my stay.
Comment from Hotel Management
Jan 9, 2017 by gnath, Hotel Management
Hi Bonnie thank you for staying with us and for leaving your feedback. We apologise for your experience at the pool. We have shared your comments with our team to address your concerns.