Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice Hotel with a great staff of friendly people.

Posted Jan 15, 2016
Facility is clean with a nice breakfast. Staff is very helpful and friendly.
5 out of 5
by Shirley from Lafayette La

Posted Dec 23, 2015 on Hotels
Very comfortable
Comment from Hotel Management
Mar 19, 2016 by Jeremy, Hotel Management
We were happy to see that you found the hotel to be comfortable, hope to see you again soon.
5 out of 5
by A verified traveler from OK

Great Place to Stay!

Posted Sep 30, 2015
Absolutely no complaints. It is exactly what you expect from the chain. The "evening reception" with finger foods was a huge plus! The beds were comfortable, the room and pool were clean, the breakfast was good. The only negative I could see is that it is a very pet friendly hotel- there was actually a gorgeous dog behind the desk with the staff- but that wasn't an issue for our family.
Comment from Hotel Management
Oct 2, 2015 by marilyn, Hotel Management
Thank you very much for your 5 star review and comments. We were happy to see that you enjoyed your clean, comfortable accommodations as well as the evening Manager's Reception. Yes, we do love our four legged guests. We hope to remain your hotel of choice in the area.
5 out of 5
by A verified traveler from oklahoma

As good as it gets.

Posted Aug 31, 2015
Sure, you might pay a bit more than you'd expect in Raton; but it's worth every single penny. Outstanding service, unbelievable breakfast bar (and homemade cookies...and pancakes at night!), and the utmost of cleanliness gets my high two thumbs up. I'll definitely stay here again!
Comment from Hotel Management
Sep 3, 2015 by Marilyn, Hotel Management
Thank you very much for your glowing review, it was most rewarding for the staff to see your comments. We strive to provide superior accommodations and customer service, it was pleasing to see that we exceeded your expectations during your stay. We look forward to your next visit.
5 out of 5
by A verified traveler

Posted Aug 10, 2015
Very friendly and helpful staff. Great location.
Comment from Hotel Management
Aug 17, 2015 by Marilyn, Hotel Management
Thank you very much for your comments, we look forward to seeing you again very soon.
5 out of 5
by A verified traveler from Rio Rancho, NM

Excellent experience

Posted Aug 5, 2015
Pros: Beds, breakfast, dinner snacks
Cons: Nothing that I can think of
Location: Well, unfortunately, Raton doesn't have too much too offer. We tried the McDonalds in town and it was absolutely disgusting.
We have stayed at HI Express hotels before. This one ranks right up there with the others. The bed are So comfy, and the staff is extra friendly. They had a fun thing going on this month -- pancakes at night!! My son enjoyed that. The breakfast is exceptional, and they even have a 5:00 "snack" time, which you can make into dinner!! I highly recommend staying here.
Comment from Hotel Management
Aug 17, 2015 by Marilyn, Hotel Management
We were happy to see how much you enjoyed the clean, comfortable accommodations, the Pancake promotion we are running this month, as well as the complimentary manager's reception in the evening. We hope to see you again very soon.
4 out of 5
by A verified traveler from Abilene, Tx

Decent hotel

Posted Aug 1, 2015
Accommodated a family of 5 comfortably. Location was not the most convenient to get to.
Comment from Hotel Management
Aug 17, 2015 by Marilyn, Hotel Management
Thank you for your comments, we were happy to see that you and your family were comfortable, and hope to see you again very soon.
2 out of 5
by A verified traveler

Its still a holiday inn....

Posted Jul 29, 2015 on Hotels
This was my first and last stay at a Holiday Inn Express. I decided to give it a shot based on the high rating from customers. There aren't a lot of choices to stay in Raton NM, after browsing the town looking for something to eat on a Sunday evening I'd say there is no good option including this HIE. I ended up paying over $200 for a single nights stay in a 'suite' which any other hotel would consider to be a regular room. I've stayed at hotels WAY nicer than this for much less. The room was clean but it wasn't anything to write home about. There was a gaggle of rowdy teens in the room next to us who's friends kept banging very loudly on their door yelling "open up police!". Amazingly this didn't seem to get old, after they continued to carry on in the hall I had to step out and ask them to keep it down, my kids 4 and 6 were sleeping. We were up and off early in the morning after using no extra services and just got hit with a $10 charge on my card when the room was fully prepaid. Not sure what that was for but I'm considering this a lesson learned. On the plus side, my car didn't get broken into and the breakfast wasn't bad... the kids really liked the one button pancake maker which actually made a really tasty pancake. Despite its high reviews this hotel and town is a total hole in the wall with nowhere nice to say and no decent food, steer clear of the whole place if you can avoid it.
Comment from Hotel Management
Oct 3, 2015 by Jeremy, Hotel Management
We appreciate your feedback, and thank you for taking the time to post your comments after your recent stay with us. We apologize that the group of teens in the nearby rooms were being loud, preventing you and your children from getting a good night's sleep. It was disappointing to see that you did not enjoy your stay with us, as we strive to provide superior accommodations and service.
4 out of 5
by Reginald

This traveler left a rating score only Posted May 24, 2015 on Hotels
5 out of 5
by Patricia from Sugar Land

Trip to Colorado

Posted May 11, 2015 on Hotels
This hotel was comfortable and a great place to stay. Thank you!
Comment from Hotel Management
Sep 5, 2015 by Jeremy, Hotel Management
Thank you for your kind comments and recommendation. We hope to see you again very soon.