Raton NM Quality Inn
Posted Aug 20, 2016 on Hotels
The Quality Inn is very dated and not very well maintained. It is way overpriced for its condition. We have stayed in much better motels for far less than $100. There are several other motels along the same road in Raton and we will try one of them the next time as they can hardly be worse than the quality inn. The toilet seat was broken loose on one side and slid all over when you were using it. There were places where the wallpaper had been painted over, the outside window lock was broke and the window could not be secured. There were many dogs in the motel and our room had dog hair on the carpet so it was obvious that the room had not been cleaned very well. Also one lady brought her big dog in to the breakfast area, but the desk clerk had her remove it when she saw it in there while people were eating.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.