Ratings based on 481 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashburn , Virginia

Fabulous hotel close to Eiffel Tower

Posted Oct 16, 2017
Sofitel Paris Baltimore is a wonderful place to be while visiting Paris. The decor is superb and the stafff are outstanding . We enjoyed the delicious breakfast at the on site restaurant. Highly recommend this place.👍
Comment from Hotel Management
Oct 17, 2017 by Franck Poncey, Hotel Management
Dear Guest, Thank you for your very nice review at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Poncey General Manager
2 out of 5
by A verified traveler from London

Disappointing

Posted Oct 6, 2017
Staff still getting room ready when I arrived (at 18:45!). Bar service slow. Small room, TV remote didn't work and I couldn't work out how to control the lights from the bed. Not worth calling for these to be resolved as I wanted to go to sleep, so I can't say how well my complaint would have been dealt with. Breakfast OK but expensive. Overall, not worthy of 5*
Comment from Hotel Management
Oct 17, 2017 by Franck Poncey, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Poncey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Very convenient to the center of town.

Posted Sep 20, 2017
Pros: Overall it was a pleasant stay. Rooms were very quiet. Late checkout request was granted to 2pm!
Cons: - hairdryer does not work in the bathroom plug! Front desk was already aware - daily maid service never replaced the coffee pods!
Location: very close to the subway station! This is extremely handy because surface streets are always jammed so taxis are not useful. Close to Arc de Triomph
Convenient. Close to the Hop on/off tour bus station, subway, and restaurants. Clean. Friendly staff.
Comment from Hotel Management
Oct 3, 2017 by Franck Poncey, Hotel Management
Dear Guest, Thank you very much for your review about your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the Hairdryer, the Security French law forbidden the Hair Dryer in the bathroom. That is why it is working in the bathroom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Franck Poncey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Paris, first hotel

Posted Sep 15, 2017
Hotel was nice and updated but why was my toilet in a different part of the room than the shower and sink??? Weird layout!!!
Comment from Hotel Management
Sep 18, 2017 by Franck Poncey, Hotel Management
Dear Guest, Thank you very much for your review about your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the toilet and the bathroom, all of our rooms are very different. I noted you did not like to not have the toilets not in the bathroom. For your next stay, do not hesitate to contact the hotel to give you a room who the toilet are inside the bathroom. Sincerely, Franck Poncey General Manager
3 out of 5
by A verified traveler

How this hotel rated a 5 star is beyond us

Posted Sep 10, 2017
Hotel is maybe a 3 star. Zero amenities. No restaurant even open on weekends. Cannot use a blowdryer in the bathroom. Got every single room service order incorrect. Ended up having to change becaseu we extended our stay and wend to Hotel du Collectioneur and LOVED IT!!! Much much better. Do not go, unless you want to pay for a 5 star and get a 3 star.
Comment from Hotel Management
Sep 13, 2017 by Franck Poncey, General Manager, Hotel Management
Dear Guest, Thank you very much for your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. I am terribly sorry to learn your disappointment for your stay in our hotel. Concerning the Restaurant, it is open from Monday to Friday. On the week-end, if you want lunch or dinner, the bar is open until midnight. For the hairdryer, the security program in France doesn't accept it is working in the bathroom. So the hairdyer sould be plug in in the room. Whilst I understand the frustration caused by this details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Poncey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near Eiffel Tower

Posted Aug 21, 2017
Pros: The staff, the decor and the location.
Cons: They need larger rooms.
Location: Eiffel Tower, Trocader and good restaurants and a fantastic bakery C+G Boulanger.
We arrived 5 hours before check-in time. We were allowed to have our rooms two hours after our arrival. The staff is welcoming and helpful. The location of the hotel is perfect for visitors. The rooms are on the small side but very clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowie, Maryland

Nice Hotel near historical sites.

Posted Aug 19, 2017
Pros: The hotel was walking distance to some of the most valued sites in the World.
Cons: I was greatly satisfied with this hotel.
Location: From the hotel, my wife and I walked to the Eiffel Tower, cafes and restaurants, Charles de Gaulle Place, shopped within Avenue des Champs Elysees.
My wedding anniversary trip to Paris, France was greatly enriched by my stay at the Sofitel Paris Baltimore Tour Eiffel Hotel. Before and subsequently communication issues with the Head Concierge and staff were marvelous. The entire Hotel staff was second to none. Everyone was sufficient in the English language and was most accommodating, supportive, generous and well-organized. The Hotel room was idealistic romantic. The most impressive factor that I experienced was the short walking distance to some of the most unforgettable Antiquities in the world. From Hotel Baltimore, my wife and I walked to the Eiffel Tower, historical cafes and restaurants, Place Charles de Gaulle (Arc de Triomphe), Avenue des Champs Elysees; and, boarded a boat that toured the Seine River which enabled us to see some of the most magnificent historical sights and monuments in Paris. Overall; as a world traveler, my trip to the Sofitel Paris Baltimore Tour Eiffel Hotel, Paris, France ranks among the very best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Amazing calm location

Posted Aug 15, 2017
I had the best experience with this hotel. Regular rooms are a bit small but we did an upgrade!
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Near Effiel

Posted Aug 10, 2017
Room was super small for price. Bed was on a slope
5 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Love Sofitel

Posted Aug 6, 2017
We had a wonderful stay and will definitely return! Clean, wonderful staff and location excellent as well.