Ratings based on 401 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, restaurant is an issue

Posted Jan 3, 2017
Pros: The hotel is clean and comfortable with a pool and hot tub.
Cons: The restaurant servers need to stop asking about tips and just include it in their prices if its such an important detail that is no longer optional.
The hotel is good for the area, has a hot tub and pool. I've stayed there a few times. The only issue I have is the new restaurant "Pacini". Not even the restaurant itself but the staff. Yes we all know that guests are expected to leave tips and servers are eager for them but the servers I had for my dinner, bar drinks and breakfast were bordering harassing me about it, "don't forget tips are not included, don't forget tips are not included". Everytime they came to take an order, bring an order or bring something or pass by, they kept reminding me that tips were not included and were so bold as to question the amount being left so I found that extremely annoying. If the tip is no longer optional or the value left up to the client, just put it in automatically and stop bothering people, questioning them and requesting more. I never had that experience before at the other restaurant that was there or anywhere else for that matter so I'm not sure whats going on. I won't go back to the restaurant and because it's attached to the hotel, I'll sooner stay at the Comfort Inn down the street for less and a nice enough breakfast with people who serve for serving without expectation and forgo people harassing you for tips.
4 out of 5
by A verified traveler

Friendly staff

Posted Nov 7, 2016 on Hotels
Great, we enjoyed the area
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 2, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2016
Room was clean but small. No closets to put your clothes or ironing board. No hand cream or bar of soap provided either. Bed was comfortable. The hotel was quiet.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 12, 2016 on Hotels
4 out of 5
by Joseph R. from NEW YORK

Posted Aug 16, 2016 on Hotels
Fantastic
4 out of 5
by Blake from Fredericton

Posted Jul 27, 2016 on Hotels
Room looked great, but the couch had a rip in it and the coffee maker in my room didn't work either. Also I was told to not drink the tap water but was only given one small bottle of water for my time there. Other than that it was a very nice and clean hotel.
4 out of 5
by Randolf from Miami

Stay in Shawinigan

Posted Jul 26, 2016 on Hotels
Great accommodation. The a/couple was inadequate. We were hot at bedtime.. We could not control the room temperature. No coffee was available in the lobby.Coffee and toast in the adjoining restaurant was extremely expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Québec

never disappointed in this type of business.

Posted Jul 17, 2016
we used regularly the Gouverneur facilities and every time they come close to perfection room was clean, and quiet, pool spa perfect. fast and convinient service i recommand because in my next visit i will be gòng there 1st... plus they have a microbrewery a block away 👍👍👍
4 out of 5
Recommended
for Everyone
by A verified traveler from Aliso Ciejo, CA

Nice hotel in front of the river

Posted Jul 15, 2016
Very nice people! Room is ok, standard for a four star. Beautiful breakfast the morning with a "bread bar" !