Ratings based on 501 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Posted Mar 24, 2017
Nice hotel. Right downtown. Great for people who sightsee in the summertime.
Comment from Hotel Management
Mar 24, 2017 by Hôtels Gouverneur Trois-Rivières, Hotel Management
Dear Dave, We are glad that you enjoyed your stay with us. We look forward to welcoming you back next time you are in Trois-Rivières.
2 out of 5
by A verified traveler

Needs a major facelift

Posted Feb 22, 2017
Needs a major facelift. Breakfast was terrible as well. Walls are paper thin. You can hear everything and everyone.
Comment from Hotel Management
Feb 24, 2017 by Hôtels Gouverneur Trois-Rivières, Hotel Management
Dear guest, We are sad to hear that your stay with us was not up to your expectation. We will pay special attention to elements you pointed out. We hope to have the chance to welcome you back next time you are in Trois-Rivières.
4 out of 5
by Chantal

Nice hotel

Posted Jan 1, 2017 on Hotels
Bed very confortable, big room Nice hotel, but missing some renovation or refreshing
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Chantal, We thank you for taking the time to provide us with your feedback. We are happy to know that you enjoy our room. We are pleased to inform you that an updated program of our facilities is under constant development through our hotels, extending over a certain time. However, we make sure to always provide a quality service and we hope your next visit we will be pleasant.
3 out of 5
by A verified traveler

So-so

Posted Dec 1, 2016 on Hotels
Very nice service, but the room was old, shower head wasn't working. The sound insulation wasn't amazing either. The bed was comfortable however.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us and taking the time to provide your feedback. Please rest assured that your comments have been taken into consideration. We hope you will return to stay with us next time you are visiting Trois-Rivières.
1 out of 5
by A verified traveler

Dirty Hotel - stay away

Posted Oct 16, 2016 on Hotels
Room dirty - Bad reception 40 cad extra for a very simple and bad breakfast
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear guest, Even though your stay with us was a few weeks ago, we want to assure you that we have taken special attention to your comments. We apologize for the discomfort during your stay, as this is exceptionally unusual. Our service, our facilities and our cleanliness are supposed to be all held to the highest of standards. We sincerely apologize if this is not what you experienced. We hope to have the chance to welcome you back and offer you a more pleasant experience.
4 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Bonjour, Nous vous remercions d'avoir pris du temps pour décrire votre dernière visite chez nous. Nous sommes heureux d'avoir su rejoindre vos attentes. N'hésitez surtout pas à revenir nous visiter, ce sera un plaisir de vous accueillir.
2 out of 5
by A verified traveler from 3r

good

Posted Oct 8, 2016 on Hotels
good
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Bonjour, Nous vous remercions d'avoir pris du temps pour décrire votre dernière visite chez nous. Nous sommes heureux que vous ayez apprécié votre séjour parmi nous. N'hésitez surtout pas à revenir nous visiter, ce sera un plaisir de vous accueillir.
5 out of 5
by A verified traveler

Trois Rivières Gem

Posted Sep 2, 2016 on Hotels
This was a last minute reservation. The room was spacious and elegant and the restaurant not only served the best meal of our trip, the chef went out of his way to provide me with a gourmet gluten free meal.
5 out of 5
Recommended
for Couples
by A verified traveler from Muncie, IN

Wonderful location and friendly staff.

Posted Aug 28, 2016
Older, but well-maintained hotel was conveniently located within walking distance to many interesting sites, restaurants, shops, etc. Our room was quiet (on the top floor) and the staff were very friendly and helpful. We would definitely stay here again!