Ratings based on 551 Verified Reviews

3.6 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice staff. Good location but rooms need renovatin

Posted Jan 17, 2018
Good hotel but needs updating Friendly staff and good quality restaurant Indoor parking was nice also
Comment from Hotel Management
Jan 18, 2018 by Hôtel Gouverneur Trois-Rivières, Hotel Management
Thanks Simon for taking the time to review your last stay with us. We are glad you had a nice experience. See you soon !
2 out of 5
by A verified traveler from montreal

not impressed at all

Posted Dec 13, 2017
Pros: Bed was comfortable
Cons: Customer service
Location: Went to gambrinos befor the music for cancer event
Although the parking was full we were sent around the block to park. Its after midnight and we volunteered for a charity event very tired but Upon entering our 5th floor there was a horrid smell. Fortunatly the room isnt so bad ...once we got in. We had to go back down after the parking incident and get a room key that worked. The guy tried multiple times and i informed him i was exhausted and would prefer a different room. The key worked his last try and we got to the room to realized the walls were so thin i was kept up by a guy coughing excessivly. I was surprised it was like hes in the room when he spoke. Anyways im not impressed. I will stay somewhere else for our next event. No apologies or even breakfast for 130$ a night. Unacceptable.
Comment from Hotel Management
Dec 14, 2017 by Hôtel Gouverneur Trois-Rivières, Hotel Management
Dear Gaby, We would like to thank you for sharing your comments. We understand your disappointment about the parking and we apologize for the discomfort during your stay, as this is exceptionally unusual. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope to have another chance to welcome you in our hotel in the future.
2 out of 5
by A verified traveler from montreal

Needs reno

Posted Oct 30, 2017
For the price you pay this hotel should have already been renovated, I've paid less for other hotels that are much more modern including conveniences such usb ports. I'm going to the area again in mid November, I will look elsewhere before I book. Not worth the price.
Comment from Hotel Management
Nov 2, 2017 by Hôtel Gouverneur Trois-Rivières, Hotel Management
Dear Guest, We thank you for taking the time to review your last stay with us. We are extremely sorry that you did not enjoyed your stay with us. Some improvements may need to be made to maintain the quality standards our customers expect. A program of updating our establishments is constantly developing through our hotels, spanning a few years.However, we’ll ensure to always offer quality service and hope that you’ll have a better experience on your next visit.We hope that you would consider our hotel again for a future stay and give us a second chance to make things right.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great hotel great location

Posted Oct 8, 2017
Pros: location and structure great conference space
Cons: all is good
Location: it is located very close t the centre of Trois Rivieres, on restautreant acros th estreet if you want to eat out
Very well located,ee parking rooms are big and very clean
Comment from Hotel Management
Oct 10, 2017 by Hôtel Gouverneur Trois-Rivières, Hotel Management
Dear Guest, Thank you so much for your great review. We are pleased to have met your expectations. It will be a pleasure to welcome you on your next stay. See you soon!
5 out of 5
by Archie

Vacation retreat

Posted Oct 6, 2017 on Hotels
We only stayed one night, but it was big, clean and the staff were very informative. The hotel was very close to amenities. We were able to go for a walk, eat out and not use the car at all.
Comment from Hotel Management
Oct 10, 2017
Dear Archie, Thank you for taking the time to share your recent experience with us. The entire team is glad to hear you had a good time in Trois-Rivières. Do not hesitate to come back, it will be a pleasure to welcome you.
4 out of 5
by Christian

Close to bars and restaurants

Posted Sep 25, 2017 on Hotels
Very good stay in this location close to the downtown area of Trois-Rivières
Comment from Hotel Management
Sep 27, 2017
Dear Christian, Thank you for taking the time to share your recent experience with us. We are pleased to have met your expectations. Do not hesitate to come back and visit us!
3 out of 5
by A verified traveler from montreal

Good location but outdated

Posted Sep 5, 2017
Very very dated room Bathroom in tiny borderline claustrophobic Wouldn't stay here again
Comment from Hotel Management
Sep 5, 2017 by Hôtel Gouverneur Trois-Rivières, Hotel Management
Dear Nardine, We appreciate that you took the time to share your impressions of your stay. We apologize that your recent stay did not meet expectations. At Hotel Gouverneur Trois-rivières, we are committed to making our guests' stay as pleasant as possible and we are always very disappointed when we do not succeed. We hope to have the opportunity to welcome you again in order to offer you an experience that meets your expectations. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
Very good experience at this hotel. People are very kind and they care about clients
Comment from Hotel Management
Aug 25, 2017 by Hôtel Gouverneur Trois-Rivières, Hotel Management
Dear Guest, Thank you for your feedback. It is always a pleasure to read such a beautiful review. We are happy to have fulfilled your expectations. Do not hesitate to come back, it will be a pleasure to welcome you.
3 out of 5
by Karen

Posted Jul 11, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017
Chère Karen, Nous espérons que vous avez eu un séjour plaisant à notre hôtel. Au plaisir de vous revoir!
5 out of 5
by Yves

Posted Jul 10, 2017 on Hotels
Perfect except for the air condition in the rooms, too hot we even set it on the coldest and did not cool down the room. So not so good on a hot weekend. But everything else is really good. Near everything, nice place to stay.
Comment from Hotel Management
Jul 12, 2017
Dear Yves, Thank you for your feedback. It is always a pleasure to read such a beautiful review and we are happy to have fulfilled your expectations. Do not hesitate to come back, it will be a pleasure to welcome you.