Ratings based on 594 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale, FL

Beautiful views of the harbor.

Posted Apr 3, 2017
We had a beautiful view of the harbor! I loved the heated bathroom floors after being out all night looking for the Northern Lights. Breakfast was delicious and filling. The staff were always friendly.
Comment from Hotel Management
Apr 8, 2017 by Connie, Hotel Management
Thank you!
5 out of 5
Recommended
for Families
by A verified traveler from Florida

Family Room Review

Posted Mar 21, 2017
Pros: Delicious breakfast buffet. Great location. Friendly staff.
Location: Walk to Polaria, Library, restaurants. Organized tours leave from across the street.
We stayed in a "Family Room." I couldn't find any pictures online and I wasn't sure what to expect. It was great! Yes, it was small, but we expected that. Our two teenagers slept on bunk beds that pulled out of the wall (like on a cruise ship) and we had a king size bed. We had a view of the bridge and the Arctic Cathedral -- especially stunning at night.The location of the hotel was very convenient because the airport bus stops right in front of the hotel and organized tours leave from just across the street. We walked everywhere, except the one time we crossed the bridge to do the cable car and Arctic Cathedral and the hotel staff called a taxi for us. By the way, this hotel has the friendliest staff I've ever encountered!
Comment from Hotel Management
Mar 24, 2017 by Connie A- Front Office Manager, Hotel Management
Dear Beth, Thank you so much for this lovley review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tromso

Close to the city centre Great

Posted Mar 18, 2017
Pros: The breakfast was exceptional in terms of choice and the views from our room were stunning.
Cons: The price of most items in Norway could be reduced by about 50% but that is not the fault of this hotel.The coffee and tea in the rooms.
Location: The main events are nearby , the cable car across the bridge a good thirty minute walk is worth doing.
It was a great experience and central to most main features.
Comment from Hotel Management
Apr 8, 2017 by Connie, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, brilliant breakfast!

Posted Mar 14, 2017
Pros: Decoration, location, breakfast
Cons: Pillows could be better, conditioner in rooms
Location: Location was great!
Our stay at the hotel was excellent. It's a really lovely place, and an amazing locations. The views from the hotel are spectacular. The breakfast was one of the best we had ever had at a hotel. The only negatives were that the pillows were not very comfy and the bed was 2 singles pushed together. There was no conditioner in the rooms, apart from that it was great.
Comment from Hotel Management
Apr 8, 2017 by Connie, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view, lovely room. Perfect location.

Posted Mar 2, 2017
Pros: Comfy bed, cozy room, heated floor in the bathroom, amazing choice at breakfast.
Cons: A bath (don't seem to have in Norway, only showers).
Location: Perfect location for everything in Tromso.
Lovely hotel, amazing breakfast. Absolutely lovely barista that served coffees from a station at breakfast.
Comment from Hotel Management
Mar 9, 2017 by Connie A, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Stafford

Outstanding hotel in a great location

Posted Feb 25, 2017
Pros: The rooms were modern but extremely comfortable. The location to Tromso centre was great - just a two minute walk, and the views were incredible!
Cons: The quality of the coffee.
Location: Very close to numerous restaurants and the shops in Tromso.
From check-in to check-out, our stay was excellent! The staff were all extremely polite and helpful, and the buffet breakfast was fantastic!!
Comment from Hotel Management
Mar 9, 2017 by Connie A, Hotel Management
Thank you so much Helen!
1 out of 5
by A verified traveler from Phoenix, AZ

Deceptive and a huge disappointment

Posted Feb 25, 2017
This hotel was supposed to be our little splurge - of all our 10 nights in Norway this was by far the most expensive and was much higher than any other hotel in Tromso, so I expected a nice hotel. I was sorely disappointed. First of all, I booked a 'view' room only to be told upon check in that views are not guaranteed. It's very deceptive to advertise a room at a higher price specifically because it has a view only to then say that getting a room with a view is not guaranteed. Another thing that was really deceptive to me is that they specifically advertise - both online and physically in the room - that they have both guest laundry AND dry cleaning service. I specifically booked this hotel because I knew we'd need to wash clothes at the last 1/3 of our trip. At check in we asked about the laundry and the clerk told us there is no self service laundry and he laughed and said they didn't have that anywhere in town and we'd have to pay hotel laundry service prices if we wanted our clothes cleaned. The price was just absolutely CRIMINAL - about THIRTY DOLLARS USD to wash ONE shirt!!!!! Needless to say the front desk service was awful; rude and entirely unwelcoming. Another thing - I can deal with a run-down hotel but when there is actual trash on the floor in the hallways AND your room, clearly they don't care to clean the place, let alone keep up the repairs. Room window was also disgusting with dirty streaked handprints all over it. Gross. Lastly, the layout of this r
Comment from Hotel Management
Mar 7, 2017 by Connie A, Hotel Management
So sorry you had such a bad experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Doha, Qatar

Great location and even better views!

Posted Jan 30, 2017
I liked the hotel very much, it was centrally located, with nice views of the sea and mountains. It's very easy to schedule activities from the agency next to the reception. The bus from airport stops exactly there, and all the activities bus stop nearby at the radisson blu hotel. Highly recommended for everyone. One small drawback, it could be very busy with many people, especially during breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Great hotel! Best breakfast ever

Posted Jan 24, 2017
Split my stay in Tromsø over 2 hotels - this one and a more expensive one - wish I hadn't bothered with the other! Lovely room, great views from some rooms, breakfast is outstanding (fish in particular) and very central. Staff were great too.
Comment from Hotel Management
Apr 8, 2017 by Connie, Hotel Management
Thank you!
5 out of 5
by yun

Posted Jan 22, 2017 on Hotels
good breakfast