Deceptive and a huge disappointment
Posted Feb 25, 2017
This hotel was supposed to be our little splurge - of all our 10 nights in Norway this was by far the most expensive and was much higher than any other hotel in Tromso, so I expected a nice hotel. I was sorely disappointed.
First of all, I booked a 'view' room only to be told upon check in that views are not guaranteed. It's very deceptive to advertise a room at a higher price specifically because it has a view only to then say that getting a room with a view is not guaranteed. Another thing that was really deceptive to me is that they specifically advertise - both online and physically in the room - that they have both guest laundry AND dry cleaning service. I specifically booked this hotel because I knew we'd need to wash clothes at the last 1/3 of our trip. At check in we asked about the laundry and the clerk told us there is no self service laundry and he laughed and said they didn't have that anywhere in town and we'd have to pay hotel laundry service prices if we wanted our clothes cleaned. The price was just absolutely CRIMINAL - about THIRTY DOLLARS USD to wash ONE shirt!!!!!
Needless to say the front desk service was awful; rude and entirely unwelcoming.
Another thing - I can deal with a run-down hotel but when there is actual trash on the floor in the hallways AND your room, clearly they don't care to clean the place, let alone keep up the repairs. Room window was also disgusting with dirty streaked handprints all over it. Gross.
Lastly, the layout of this r
Comment from Hotel Management
Mar 7, 2017 by Connie A, Hotel Management
So sorry you had such a bad experience.