Ratings based on 156 Verified Reviews

3.3 out of 5
50% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2018
I had a great time a the hotel. The staff was nice and room was clean.
Comment from Hotel Management
Jan 19, 2018 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and that our service, as well as facilities, were to your satisfaction. We cannot wait to host you again in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Dec 1, 2017
The General Manager accused me and my girlfriend of not paying because of our skin color. He was extremely rude for no reason. I will not be returning here.
Comment from Hotel Management
Dec 3, 2017 by Management, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
2 out of 5
by A verified traveler

It is just a hotel room

Posted Nov 28, 2017
This is just a hotel room. The breakfast is a grab and go, so you only get coffee or tea and a cereal bar.
Comment from Hotel Management
Nov 28, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy your overall experience was enjoyable, but we are sorry for not meeting some of your expectations and regret the inconvenience caused. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

not what i expected

Posted Nov 11, 2017
the hotel was clean, but the pictures and the options where way ore favorable that what the hotel actually was.
Comment from Hotel Management
Nov 13, 2017 by Hotel Management, Hotel Management
Please accept our apologies for not meeting your expectations. We strive to ensure a comfortable stay for each guest and we are truly sorry this was not your experience. We regret and hope you will give us another chance to provide you with a better visit. Sincerely, Hotel Management
4 out of 5
by Ali

Posted Nov 8, 2017 on Hotels
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Ali, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
4 out of 5
by stephon lester from ortonville

Posted Oct 22, 2017 on Hotels
loved it will stay there again nice place for the price
Comment from Hotel Management
Oct 24, 2017 by Manager, Hotel Management
Stephon, thank you for staying at Extended Stay America. We are glad you had a nice time with us and that you liked our affordable rates. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
1 out of 5
by Kerolous

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017 by Manager, Hotel Management
Kerolous, we apologize for the disappointing stay you had with us. We obviously have room to improve, and we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Oct 21, 2017 by Manager, Hotel Management
Thank you for being our guest. We are pleased you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by Qamar

A peaceful stay

Posted Oct 12, 2017 on Hotels
The staff here has been wonderful! Very helpful and patient.
Comment from Hotel Management
Oct 14, 2017 by Manager, Hotel Management
Qamar, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
4 out of 5
by Ebony

Posted Sep 28, 2017 on Hotels
Comment from Hotel Management
Sep 30, 2017 by Manager, Hotel Management
Ebony, thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management