Ratings based on 390 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Such a wonderful hotel easy and quick check in. The rooms are nice. The check in gentlemen was super friendly.
Comment from Hotel Management
Dec 10, 2017 by Jennifer, Hotel Management
Thank you so much for this terrific review!! Our entire team here at the Hawthorn Suites Auburn Hills really APPRECIATE YOU!! Please come back soon!!
3 out of 5
by A verified traveler

Suite was good

Posted Dec 5, 2017
Bad smell in the hallway from people cooking. One room taped off and sealed off? Breakfast was good.
Comment from Hotel Management
Dec 10, 2017 by Jennifer , Hotel Management
We are so sorry for this situation, we all did not expect this and had no control in the matter. We just hope that all of our guests can understand that this is not a normal issue for our hotel. After being here over 19 years - it is a first for me too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, quiet and comfortable

Posted Dec 4, 2017
We spent the night after a Christmas party. The room was vice spacious, clean and comfortable. The hotel was quiet that night and seemed to be busy from the lobby traffic. The bed was comfortable. Lastly, breakfast was hot and good.
Comment from Hotel Management
Dec 4, 2017 by Jennifer, Hotel Management
Thank you so much for your wonderful review!!! Our team at the Hawthorn Suites Auburn Hills cannot wait to see you again soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
The hotel was very nice, and the hotel staff were extremely nice and helpful. My stay was great.
Comment from Hotel Management
Nov 27, 2017 by Jennifer, Hotel Management
Thank you so much for this TERRIFIC review of our Hawthorn Suites Auburn Hills!!! Our entire team sends you a HUGE THANK YOU!!! Please come back soon!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 24, 2017
Hotel staff was very friendly. Room was clean except for the large amount of hair on the bathroom floor!!
Comment from Hotel Management
Nov 27, 2017 by Jennifer, Hotel Management
We are so thankful you let us know about the hair!! We want our rooms to be perfectly clean, and we now know what we need to work on. Thank you so much for mentioning our team! We all appreciate you! Come back soon to our Hawthorn Suites Auburn Hills.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, Ca

Great staff.

Posted Sep 25, 2017
Staff was very accommodating to my requests since traveling with a dog and needed a quieter area room. Also very flexible with having my room ready earlier
Comment from Hotel Management
Oct 13, 2017 by Jennifer, Hotel Management
Daielle, Thank you so much for letting other travelers know how great our team is!! We all work so hard to make our guests day, we hope to see you come back soon!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good budget friendly hotel

Posted Sep 24, 2017
The staff was very friendly and helpful. They honored our request to have a room close to the lobby to make it easier for my mom who uses a walker. The room was very clean with nice linens on the bed. The room didn't have a luggage rack which would have been helpful. At the complementary breakfast there was no juice and the eggs were rubbery. All and all it was a good place to spend the night at a great price.
Comment from Hotel Management
Oct 13, 2017 by Jennifer, Hotel Management
Michelle, We hope you come back SOON!!! Our team here at the Hawthorn Suites Auburn Hills wants to give you a huge THANK YOU!!!!
5 out of 5
by A verified traveler

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Oct 13, 2017 by Jennifer, Hotel Management
Our hard working team here at the Hawthorn Suites Auburn Hills wants to say a huge thank you!!! We all LOVE to see these 5 stars!!! Please come back again SOON!
3 out of 5
Recommended
for Everyone
by A verified traveler from Ludington, MI

Good location for getting to expressways

Posted Sep 11, 2017
Pros: Location
Cons: Remove smoking area from entrances.
Location: Great access to expressways and fast food.
Excellent breakfast and the staff was attentive to replenishing dishes, even with the large crowd present.
Comment from Hotel Management
Oct 23, 2017 by Jennifer, Hotel Management
Ron we are so sorry you felt we only deserved 3 stars. Thank you so much for mentioning our team.
4 out of 5
by A verified traveler

We DONT ACCEPT cash!!!

Posted Sep 11, 2017
Checked in on Sept 9th and provided my credit card that I used to confirm the room. At check out I requested to settle my account with CASH and was advised "we DONT ACCEPT cash payments". I questioned why as I preferred not to use my credit card and I was informed that they had issues with cash payments in the past. I enquired why I was not advised of this policy at check in or why it wasn't posted in the lobby where it could be viewed. I was informed it was on their website. I was unable to find this information posted on their website. This is a nice clean hotel, that I expect of the Wyndham chain. However, it is my personal choice to not use my credit card and I plan accordingly. For this reason I will not recommend this hotel to anyone and I will stay at one of the other numerous hotels in Auburn Hill's in the future.
Comment from Hotel Management
Oct 13, 2017 by Jennifer, Hotel Management
Thank you so much for giving us 4 out of 5 stars, our team here at the Hawthorn Suites Auburn Hills appreciates YOU. We should have let you know at the time of reservation.