Ratings based on 634 Verified Reviews

3.8 out of 5
71% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay for a large Bridal Party

Posted Jul 9, 2017
Great Experience!! highly recommend booked this for my sister and her entire bridal party. everyone was happy, comforatable and had a great time!!
Comment from Hotel Management
Jul 10, 2017 by Hotel Management, Hotel Management
Thank you for being our recent guest at the Hawthorn Suites Troy! We are so to hear that you, your sister and your friends had a great time!
2 out of 5
by A verified traveler from s

Posted Jun 30, 2017
Living room furniture is old. Carpet is outdated. No ironing board in room. I would not stay there again.
Comment from Hotel Management
Aug 11, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are currently working on getting a company out to the hotel to clean the carpets & furniture in all suites. There is an ironing board in every room behind the front and I apologize that you were not told that information.
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable Visit

Posted Jun 29, 2017
Enjoyed our stay. Pleasant staff and location. We would definitely book this hotel again.
Comment from Hotel Management
Aug 11, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at the Hawthorn Suites Troy! We are so happy to hear that you enjoyed your stay with us and we look forward to seeing you again.
3 out of 5
by Marquis from troy,mi

Deceit

Posted May 25, 2017 on Hotels
Booked a room with a fire place to get there and find out there weren't any available. Wasn't aware of first come first serve basis even with a prior booking
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
We apologize that we were not able to meet your request. The wood burning fireplaces in the guest suites are on a first come, first serve basis as they are not in every Studio Suite. We will try our best next time to meet your request!
4 out of 5
by A verified traveler

Convenient and Spacious

Posted May 22, 2017 on Hotels
This property was conveniently located and the room was spacious. It was similar to staying at a resort. The room entrance is outdoors and there are two levels. Breakfast was not adequate.
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
We appreciate you being our recent guest at the Hawthorn Suites Troy! Thank you for taking the time to share your feedback with us. We will definitely work on improving our breakfast options for our guests.
5 out of 5
by kenneth

Posted May 22, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
THANKS for taking the time to review our hotel with 5 STARS! We hope to see you again at the Hawthorn Suites Troy!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017 on Orbitz
Excellent suite experience. Close to dining and shopping. Major roads, freeway access too.
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
We value your feedback and we are so happy to hear that you enjoyed your stay at the Hawthorn Suites Troy! We look forward to seeing you again soon!
1 out of 5
by A verified traveler

Complete dump

Posted May 19, 2017
There was mold, wood rot, outdated, noisy, overpriced, and dirty. I would never stay there again..
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
We are so, so sorry to hear that you did not have an enjoyable experience at our hotel. The housekeeping staff is trained very thoroughly and we have further inspected your suite after your left. Again, we are terribly sorry to hear about your feedback and we apologize for any inconveniences it may have caused you during your stay.
4 out of 5
by Robert

Peace of mind.

Posted May 15, 2017 on Hotels
It was very good, everything that you expect was provided.
Comment from Hotel Management
Jun 27, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. We hope to see you again soon at the Hawthorn Suites Troy!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted May 13, 2017
Everything was good except the internet was so slow .
Comment from Hotel Management
Jun 27, 2017 by Hotel Managment, Hotel Management
Thank you for ranking us 5/5 STARS at the Hawthorn Suites Troy! Management is working on improving the internet for all of our guests and we hope you come back to see the changes!