Superior Room, 1 King Bed, Non Smoking | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Red Roof Inn Detroit - Troy

2 out of 5
Red Roof Inn Detroit - Troy
2350 Rochester Court, Troy, MI

Reviews

5.4
Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 7 out of 14 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Selesa

Liked: Cleanliness, staff & service, property conditions & facilities
Well I loved the openess and energy and responsicessness of Essie and Armani. They not only made my day with their eargness to help but I felt they really cared if I a great experience or not. And I did. Ultimate stars for this dynamic duo team.
Stayed 3 nights in Mar 2024

2/10 Terrible

Brittany

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They claim they had just been remodeled sad part is you couldn’t tell the beds were absolutely horrible. We were stuck sleeping on full mattresses that were so sunken you could feel the springs. I had to see a chiropractor when I got back because my back was so screwed up and so was my husband’s the only thing good about it is it was cheap don’t advertise remodeling has taken place if you haven’t touched anything and have horrible old beds.
Stayed 4 nights in Dec 2023
Response from Carla RediResponse Specialist on Feb 16, 2024
Dear Brittany,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Detroit - Troy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the mattress did not meet your expectations and the other concerns you listed is truly regrettable. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, your feedback is important to us as we continuously make changes to improve the guest experience in our hotel.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christina

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 9, 2024
Hello Christina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Troy and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Leo

Traveled with partner
Liked: Staff & service
Bathroom floor was dirty There was not sufficient towels for two people
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 26, 2024
Dear Leo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - TROY. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the lack of cleanliness of the bathroom floor and the lack of towels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Tashawna

Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Jan 23, 2024
Thank you for taking a moment to leave a review, Tashawna. The staff and I at the Red Roof Inn Detroit - Troy were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

2/10 Terrible

Kyung Hye

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
싫어요
Stayed 2 nights in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
안녕하세요 경님 잠시 시간을 내어 설문조사를 완료해 주셔서 감사합니다. RED ROOF INN DETROIT - TROY의 직원과 숙박 후 1/5 점수에 감사드립니다. 앞으로는 설문조사에 의견을 추가하여 우리가 잘하고 있는 부분과 개선할 수 있는 부분을 알려주시기 바랍니다. 모든 고객에게 깨끗하고 편안하며 가치 기반의 숙박을 제공하기 위해 노력하고 있으므로 귀하의 피드백은 매우 중요합니다.다음번 숙박 시, 저희 호텔에 투숙하는 동안 문제가 발생할 경우, 즉시 프론트 데스크에 연락해 주시기 바랍니다. 그러면 저희가 귀하의 만족을 보장하기 위해 문제를 처리할 수 있습니다. 다시 한 번 감사드리며 다음 여행에도 다시 방문해 주시기를 바랍니다!감사합니다,라툰데빨간지붕경영Redi응답 전문가