Ratings based on 367 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Negaunee, MI

Excellent for Concert

Posted Sep 15, 2017
Pros: Cleanliness, bar, breakfast and rooms spacious and nice!
Cons: Nothing
Location: Great Lakes Crossing Shopping Outlets and DTE Energy Center/Pine Knob
All of the staff were happy to help, make sure you were taken care of and kept the property clean and neat. Dina at the front desk is exceptional at her job. Went above and beyond for us and everyone was very pleasant. Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Beautiful place to stay! Would definitely stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

great and helpful staff

Posted Sep 10, 2017
Pros: Our room's bathroom was centrally located so both of us could reach it in the night from our beds without difficulty.
Location: Right near the Palace, although I believe that is being torn down. I hope this hotel doesn't lose too much business because of that.
Very nice room and amenities. close to the outlet mall and Culvers is nearby, which is great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Everything was just so nice,staff very friendly and polite ,rooms were very big and in pristine condition . We will stay there again
Comment from Hotel Management
Sep 7, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for your kind words regarding your recent stay. We look forward to your many returns. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from franklin tennessee

Posted Sep 1, 2017
Generally good but sounds came through from nearby rooms. Breakfast was O.K. but not as good as Hampton Inn. The lady who handled breakfast was completely overworked with the mass of people being served.
Comment from Hotel Management
Sep 7, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, We appreciate your comments and will use them in an effort to continue to better our services. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice hotel. Excellent staff

Posted Aug 27, 2017
The staff will go above and beyond to make your stay as personalized as possible. Comfortable beds.
Comment from Hotel Management
Sep 7, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for such an awesome review of your recent stay. It is always wonderful to hear when our guests have truly enjoyed their time with us. We hope to see you again, whenever your travels bring you to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

A great place to stay!

Posted Aug 21, 2017
Pros: Everything!!
Cons: Can't think of anything.
Location: Come to Detroit area for the Woodward Dream Cruise. Close to roads leading to Woodward Avenue.
Third or fourth year we have stayed. Always the same. Friendly staff, clean rooms, room tidied up every day, nice breakfast! Plan on going back next year and that is definitely where we will stay!
Comment from Hotel Management
Sep 7, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for choosing to stay with us each year for the Dream Cruise. We look forward to seeing the beautiful cars each year as well. We will be here awaiting your reservation.
2 out of 5
by Steven

AC Did Not Work on Second Night.

Posted Jun 24, 2017 on Hotels
We stayed two nights, and the air conditioning was not working on the second night, making it hard to sleep. By the time we left on Sunday morning, the temperature in the room was 79 degrees. The night manager attempted to reset the thermostat, but that did not fix the unit. The front desk clerk indicated she would leave a message for her manager, but there has been no follow up. And adjustment in the bill is warranted.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toledo, Ohio

Nice hotel for family

Posted May 30, 2017
We stayed 3 nights. We had 2 adults and 2 children, ages 12 & 13. The room was clean and very spacious. The free breakfast was very nice, and had a variety of choices. If you are staying multiple nights, the breakfast menu changes each day, which was nice. The pool area was very nice and clean. The staff were all very nice and helpful. I would definitely stay at this hotel again and would highly recommend to others.
Comment from Hotel Management
Jun 1, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for your wonderful review of your recent stay. It is always such a pleasure to hear when our guests would not only come and see us again, but also recommend us to others. We truly look forward to seeing you again in the future.
3 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Rooms was not cleaned very well. The entire hotel could use a more indepth cleaning.
Comment from Hotel Management
Jun 1, 2017 by Jessica, Hotel Management
Dear Guest, Please allow us to apologize for the cleanliness issues that you experienced during your stay. It is our goal to make sure that each hotel suite, as well as all public areas are thoroughly cleaned each and every day. I will be sure to share your review with our staff to help in the betterment of our property.