Ratings based on 414 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

It was ok

Posted Apr 16, 2018
During check in, I stood at the counter for a solid 5 mins before I said “hello” to grab someone attention in the back room. The lady wasn’t very pleasant so my first reaction was bad. The hotel was clean and my room was as well. The complementary breakfast in the morning was satisfying. Really the only complaint was guest service, otherwise nice stay.
Comment from Hotel Management
Apr 16, 2018 by Aretha, Hotel Management
Thank you for taking the time to review our hotel , customer service is what sets Marriott hotels apart from our comp set. I want to offer you an apology for not being greeted with a warm friendly smile at check in. I will be using your reply in our next daily stand up as a way of teaching our associates that a smile makes all the difference in the world Sincerely Aretha Trice General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clean, pool was small and very foggy

Posted Apr 9, 2018
Nice hotel, clean, pool was small and very foggy
Comment from Hotel Management
Apr 9, 2018 by Aretha, Hotel Management
Thank you for your recent feedback , I wish that I could build a bigger pool but I cant. The pool size is standard for most area hotels. The pool is monitored 24 hours a day by Ecolab at times it may appear cloudy due to the amount of usage during heavy times such as spring break. Your feedback is much appreciated Have a great day Aretha Trice General Manger
4 out of 5
Recommended
for Everyone
by A verified traveler from Lansing, Mi

Quite, outside of city. Nice

Posted Apr 9, 2018
Extremely happy with the room. The staff was friendly and helpful. Family friendly environment.
Comment from Hotel Management
Apr 9, 2018 by Aretha, Hotel Management
Thank you for your most recent review your comments are much appreciated Aretha Trice General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

nice family hotel close to Great Lakes Crossing

Posted Apr 8, 2018
Stayed here for a weekend getaway with the kids. Close to Great Lakes Crossing mall where you can visit Legoland Discovery Center and Sea Life Aquarium. Pool was crowded but it was spring break.
Comment from Hotel Management
Apr 9, 2018 by Aretha, Hotel Management
Thank you for your most recent feedback your comments are greatly appreciated. The pool had a great amount of usage due to the spring break for children but thank you also for being understanding Aretha Trice General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn Hills,Detroit

Nice and convenient

Posted Apr 8, 2018
Spent the day at Sea Life Michigan Aquarium and LEGO land..shopping at Great Lakes Crossing ..hotel was easy to locate.. and the front desk staff was awesome...
Comment from Hotel Management
Apr 9, 2018 by Aretha, Hotel Management
Thank you for the great survey we greatly appreciate you taking the time to review our hotel Best regards Aretha Trice
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2018
Cons: mattress sofa bed/points arrangement with Expedia & Marriott ...specifically chose Marriott and then would not honour points due to payment through ex
noise form other guest 0300...sofa bed very uncomfortable.
Comment from Hotel Management
Apr 9, 2018 by Aretha, Hotel Management
Unfortunately Marriott has a policy in place that does not allow points for third party bookings. We greatly appreciate your feed back and concerns Best regards Aretha Trice
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2018
Hotel room was very nice and clean. Staff was great, the only issue we had was a funny smell in our room, and the pool seemed cloudy or dirty decided not to use it.
Comment from Hotel Management
Apr 3, 2018 by Aretha, Hotel Management
Thank you for your most recent survey we greatly appreciate you taking the time to review our hotel and your comments will be used as a learning tool to better improve our guest experience Sincerely Aretha Trice
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 27, 2018
Pros: Clean, and nice large room!
Cons: Pool water could be warmer.
Location: We loved the location! Close to LEGOland and the Sea Life Aquarium which were our points of interest. But also lots of other things to do!
The room was great for out little mini vacation the only downfall was that we had younger children and the pool water was too cold for them to swim in.
Comment from Hotel Management
Apr 3, 2018 by Aretha, Hotel Management
Thank you for taking the time to review our hotel so glad that you enjoyed your stay. Sincerely Aretha Trice, General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn Hills, MI

Amazing

Posted Mar 25, 2018
This was the second best hotel I have ever stayed in. Will definitely stay here again.
Comment from Hotel Management
Apr 3, 2018 by Aretha , Hotel Management
Thanks for staying with us we appreciate your feedback Aretha Trice General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Mar 12, 2018
I loved every bit of our stay! The only complaint I have is that there were way too many little kids stomping around. They were obnoxious until around 10:30. Other than that, the jacuzzi was divine and the room was beyond amazing!!
Comment from Hotel Management
Mar 14, 2018 by Aretha Trice, Hotel Management
Thank you for your most recent feedback, we greatly appericate you taking the tine to complete the review. The hotel is considering offering adult swim hours especially on busy days when the pool is filled with kids. Again we appreciate you taking the feedback Aretha Trice General Manger