Ratings based on 334 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
The room we had was not as described when booking and had an awful odor when we first opened the door
Comment from Hotel Management
Dec 8, 2017 by Sarahc123, Hotel Management
Thank you for taking the time to leave a review. I am very sorry to hear that we did not exceed your expectations. we will use your feedback to improve
4 out of 5
Recommended
for Couples
by A verified traveler from Rochester, NY

Convenient Location in Urban Setting

Posted Nov 28, 2017
Cons: Communication to guests. See my comment about our experience.
Location: We like that we can walk to restaurants, drug stores, and the like. A farmer's market held year round, indoors during colder months, is nearby.
Our experience has generallly been very good. On this particular stay we came back Wednesday evening to find streets blocked off. We managed to find our way into the parking lot. Fortunately I asked at the front desk what the situation would be in the morning because I learned that the parking lot would be completely blocked due to a 5K run being conducted on the streets Thanksgiving morning. We would have been stuck at the hotel until late morning on Thanksgiving Day! We were told that flyers were distributed to guests explaining the situation, but we did not get one--probably because we had checked in on Tuesday. Fortunately we were allowed to park in a different lot across the street from the hotel from which we could leave in the morning without being blocked.
Comment from Hotel Management
Nov 30, 2017 by Sarahc123, Hotel Management
Thank you for taking the time to review your stay with us. We apologize for any inconvenience, and hope you were able to have a wonderful Thanksgiving! We hope to see you again on your next visit to Troy
1 out of 5
by A verified traveler from new jersey

Grim rooms; okay common spaces; great location

Posted Nov 12, 2017
The room was grimy, old, cramped and smelly with low ceilings. The entire place needs to be torn down. Location is fabulous but the rooms feel gross. I would not stay there again.
Comment from Hotel Management
Nov 15, 2017 by Sarahc123, Hotel Management
We are so sorry to hear that you were unhappy with your stay. We will work on fixing these issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Friendly and helpful staff

Posted Oct 25, 2017
The staff remembered who I was, they went out of their way to be helpful
Comment from Hotel Management
Oct 25, 2017 by Sarahc123, Hotel Management
Thank you for taking the time to review your stay! We are glad you enjoyed your time with us and hope to see you again on your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from LI, NY

Wow- pleasantly surprised

Posted Oct 23, 2017
I don't usually stay in Best Westerns. I went for a college visit and booked this hotel for its proximity to RPI. What a pleasant surprise! The hotel was much nicer than I ever expected!. The lobby is big, nicely staffed and clean. The room was a good size, didn't smell, comfortable bed, clean sheets, nice bathroom, towels and nice soap, shampoo and conditioner. Best of all was the breakfast! Usually the breakfast that is included with a hotel stay is not so great. Again-- I was pleasantly surprised! Nice selection of food--- 2 types of eggs, make you own waffles with fresh batter, breads, muffins, oatmeal, fruit, juices, coffees, teas, etc. It was great! The only slight negative was figuring out how to get into the parking lot once we arrived. The streets surrounding it are one ways with weird angles. But, once you figure it out it is fine. I don't hold that against the hotel as they have nothing to do with the public roadways. Best Western is now on my list of hotels that I would not hesitate to stay in!
Comment from Hotel Management
Oct 25, 2017 by Sarahc123, Hotel Management
Thank you so much for taking the time to review your stay! Your feedback is greatly appreciated. We hope to see you on your next trip to Troy!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to our granddaughters college

Posted Oct 8, 2017
We had a very nice room it was clean the staff was very friendly and in a good location a lot of things to do are in walking distance would recommend this hotel to friends and family!!
Comment from Hotel Management
Oct 10, 2017 by SarahC123, Hotel Management
We are so glad to hear that you enjoyed your stay with us! There is definitely a lot to see in Troy - we love the Farmers Market that takes place on River Street every Saturday!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Wonderful stay

Posted Sep 30, 2017
There was a welcoming atmosphere as we entered and remained through breakfast and check out. Would stay again.
Comment from Hotel Management
Oct 2, 2017 by Sarahc123, Hotel Management
Thank you for reviewing your stay with us! We hope to see you again soon!
3 out of 5
by A verified traveler

disappointed

Posted Sep 11, 2017 on Hotels
Small room with an extremely noisy aircon. Room very dated.
Comment from Hotel Management
Sep 18, 2017
We are so sorry to hear that you were less than satisfied with your room. We hope you will give us another chance in the future.
5 out of 5
by Christopher

Exactly what I needed

Posted Sep 7, 2017 on Hotels
It was a good hotel, perfect spot. The staff was friendly, and knew their stuff.
Comment from Hotel Management
Sep 11, 2017
Thank you for taking the time to review our hotel. We are so glad to hear that you enjoyed your stay, and hope to see you again in the future!
4 out of 5
by Joseph

Posted Sep 6, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017
Thank you for taking the time to review your stay with us!