Desk, blackout drapes, iron/ironing board, Internet
Check availability

Reviews of Hampton Inn by Hilton Troy

2.5 out of 5
Hampton Inn by Hilton Troy
103 Troy Plaza Loop, Troy, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 282 out of 568 reviews" "
Rating 8 - Good. 165 out of 568 reviews" "
Rating 6 - Okay. 63 out of 568 reviews" "
Rating 4 - Poor. 39 out of 568 reviews" "
Rating 2 - Terrible. 19 out of 568 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Traveled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay at the Hampton Inns. Pet friendly with a good hot breakfast in the am
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness
Very noisy.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth Ann

Traveled with family
Staff was friendly and helpful, everything is good
Stayed 1 night in Feb 2024

10/10 Excellent

Eyvondia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean environment
Stayed 1 night in Feb 2024

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were exceptional, breakfast was good, the location was convenient to many stores and shopping.
Stayed 2 nights in Jan 2024

6/10 Okay

Pamela

Liked location, but needs updating. AC didn’t work.
Stayed 1 night in Jan 2024

10/10 Excellent

Darrell

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Jan 2024

8/10 Good

Lynn

Traveled with family
Liked: Staff & service
Shelves in bathroom falling off the wall. Not vacuumed well. Gummies on floor.
Stayed 1 night in Jan 2024

10/10 Excellent

HELEN, COMSTOCK PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Wesley

Traveled with family
Disliked: Amenities
I booked our stay here but upon arrival i was told they had no rooms available and thry move our reservation to another property. Amenities at courtyard is same as hampton. No breakfast and choices of available snacks and beverages are very minimal. I had prearrival notification of booking issues either.
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Morning Staff was not friendly. When standing at front desk. Was not greeted when walking up to front desk. Clerk did not look away from their computer and ignored us at first.
Stayed 3 nights in Nov 2023

2/10 Terrible

Mary

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a fresh scent
The hotel needs some updating. I smelled an old grease smell when I entered the lobby. I am used to a great smell when entering a Hampton. Overall I was satisfied. The elderly lady serving the morning breakfast was the nicest of all!
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Jacquelyn

Business traveler
Liked: Cleanliness, staff & service, room comfort
Somewhere to sleep
Elevator was broke at time of stay, was not repaired during the stay. Overall the hotel was okay
Stayed 3 nights in May 2023

10/10 Excellent

Willie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, easy checkin, the breakfast is always great, wonderful staff,,we’ve stayed here often over the years.
Stayed 2 nights in Jul 2023

10/10 Excellent

Claudette B.

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator stopped working on Saturday. Unable to get repair prior to my check out. Thankfully, I was lodging on the second floor. Did get discount so I was satisfied!
Stayed 2 nights in Jun 2023

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023

10/10 Excellent

samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ayleen

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken toilet. The toilet was not bolted to the floor. Would not go back. The price you paid for the room does not equal the service and hotel accommodations.
Stayed 1 night in Jun 2023

10/10 Excellent

Michele

Stayed 1 night in Jun 2023

8/10 Good

Annette

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Business traveler
Not Good At All!
Stayed 2 nights in May 2023

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
We have stayed here many times over the past few years. This time the elevator was broken (we were on 3rd floor with luggage) when asked we were told we aren’t even going to get to get this fixed till next week at the earliest. Additionally they have added a $3.87 (parking lot fee per night) plus additional taxes. These were not disclosed at the time of check in. Also they used a “card on file” to charge these, as they never took a card swipe at check in from me (I used a 3rd party app to book and pay for the room) I also learned that the Hampton and Courtyard are owned by the same person that is also doing this at the Courtyard. Disclosing this should happen and not just added on. The prices for these hotels are already off the charts for what they. Hotels.com told me that any hotel can charge whatever they want after it’s booked and they have no control over it… so why am I booking through you?? I guess it’s time to start using ABNB more often.
Stayed 2 nights in May 2023

6/10 Okay

Nancy, Gulf Breeze

Disliked: Property conditions & facilities
Got to hotel and elevator was out of order and I was put on 2nd floor. Have bad back and am 70 so was tough!
Stayed 1 night in May 2023

6/10 Okay

Jacque

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Upon arrival we are told the elevators are out of order & we had to carry all our luggage up. No adjustment to room charge was offered. Then the tub faucet was loose & we couldn’t figure out how to get hot water. When I called the front desk & asked for another room, none was available, no maintenance worker & the only thing she said was to keep working on it & maybe we’d figure it out!! Glad breakfast the next morning was good!!😁
Stayed 1 night in May 2023

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

William

Business traveler
Disliked: Staff & service
ELEVATORS WERE BROKEN, FRONT DESK WASN'T VERY PLEASANT
Stayed 1 night in May 2023

6/10 Okay

Kim Mccall

Traveled with family
I booked a king bed room. When we got there we got a double bed room. Elevator did not work. Bathroom needs work. Shower pressure is bad, toilet seat was very loose.
Stayed 1 night in May 2023

2/10 Terrible

Jonathan

Ok
Stayed 1 night in Apr 2023

4/10 Poor

Kirk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facility needs to be updated
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff was nice .
Stayed 2 nights in Apr 2023

10/10 Excellent

thomas hal

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

KENTRESS, Birmingham

Stayed 1 night in Apr 2023

10/10 Excellent

Willie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful breakfast, staff was efficient but not overly friendly, hot coffee bar was available 24 hrs/day from what I could tell. We will stay here again.
Stayed 2 nights in Apr 2023

6/10 Okay

kelli

Liked: Amenities
We were not provided with clean towels for our 2 day stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Donna

Stayed 1 night in Mar 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Debra

Traveled with family
Liked: Staff & service
We stay at this property two times each year. The price per room has been increasing and the property is just ok. The breakfast is less than usual. It includes items bought from Costco and nothing better. I went to the local Mac Donald’s for breakfast. Their food was hot and tasty.
Stayed 1 night in Mar 2023

6/10 Okay

Frank

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Floors were dirty, pay for parking. 😏
Stayed 1 night in Mar 2023

6/10 Okay

rene

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just ok
Very outdated room and uncomfortable bed. $200 a night is outrageous. Breakfast is good!
Stayed 1 night in Mar 2023

8/10 Good

Jessica, Gadsden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023