Ratings based on 683 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 23, 2018
Comment from Hotel Management
Jun 24, 2018 by Stevie-Front Desk Managment, Hotel Management
Thank you for your feedback!
2 out of 5
by A verified traveler

Posted Jun 20, 2018
just not that nice
Comment from Hotel Management
Jun 23, 2018 by Stevie-Front office managment, Hotel Management
I'm sorry you were not happy and I would love the opportunity to address this with more information.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Shopping

Posted Jun 4, 2018
Nice location, close to the mall. Bathroom counter space a bit lacking for two guests.
Comment from Hotel Management
Jun 5, 2018 by Stevie - Front office managment, Hotel Management
Thank you for staying with us and for your feedback. We will take note of your comments about the space in the bathroom. We do hope to see you again on your next trip to Troy, MI.
3 out of 5
by A verified traveler from Denver

easy access to mall

Posted Apr 30, 2018
Pros: location
Cons: house keeping
Location: Somerset mall
An excellent location for shopping and food. Room smelled pretty bad however. Bed is too old and sinking in the center. No tea bag served.
Comment from Hotel Management
May 4, 2018 by Stevie H. Front Office Manager, Hotel Management
I am sorry you were not 100% satisfied with your room. We do strive to keep all of our guests happy. We will look into the issues you had to avoid them in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Nice place

Posted Apr 17, 2018
Friendly, clean, convenient parking. Convenience overall
Comment from Hotel Management
Apr 18, 2018 by Stevie, Hotel Management
Thank you for your feedback. We are so glad you enjoyed your stay and hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

GREAT BEAUTIFUL HOTEL

Posted Apr 14, 2018
Reasonable price and beautiful hotel!!! I loved my stay and have already recommended it to several friends and family!!!
Comment from Hotel Management
Apr 16, 2018 by Front Desk, Hotel Management
Thank You for your feedback
4 out of 5
by A verified traveler

Posted Mar 25, 2018 on Hotels
A great spot for shopping and dining. Staff is great, rooms are clean and updated and I've returned on several occasions. The only negative for me is there is a very slight musty smell in the rooms when you first enter. I've stayed in several areas of the building and it's consistent. Seems like the HVAC system needs cleaning or an update.
Comment from Hotel Management
Apr 16, 2018 by Front Desk, Hotel Management
Thank You for your feedback
4 out of 5
by A verified traveler

good value

Posted Mar 22, 2018
I stayed one night for a business trip and it was a good value for the price. The room was confortable and clean. I checked in late and the front desk person was very kind.
Comment from Hotel Management
Apr 16, 2018 by Front Desk, Hotel Management
Thank You for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Chatham, ON, Canada

came for Puddles' St.Paddy's Day Pity Party

Posted Mar 19, 2018
Easy to find and easy to walk to Somerset Mall for fabulous shopping. Many restaurants nearby but we had both dinner and breakfast on site and were pleasantly surprised. All staff were polite, pleasant and eager to please.
Comment from Hotel Management
Mar 24, 2018 by Stevie H. Front office management, Hotel Management
We are so glad you enjoyed your stay and hope to see you again next time you are in town. A Puddles Pity Party t-shirt was found by our staff and we have it at the front desk. Seeing as you came for the show I wondered if it might be yours. Please call the hotel if it is so we can get it back to you! 248-643-7800
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Lovely Stay

Posted Mar 18, 2018 on Hotels
The hotel was lovely and very close to the mall, many restaurants and events in Detroit.
Comment from Hotel Management
Mar 22, 2018 by Stevie H. Front office management, Hotel Management
Thank you for staying with us. We are so glad you enjoyed your stay and hope to see you again on your next trip to the Troy area.