Daily buffet breakfast (EUR 13.5 per person)
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Reviews of Brit Hotel Les Comtes de Champagne Centre Historique

2 out of 5
Brit Hotel Les Comtes de Champagne Centre Historique
56 Rue De La Monnaie, Troyes, AUBE

Reviews

8.0

Very Good

Rating 10 - Excellent. 94 out of 310 reviews" "
Rating 8 - Good. 149 out of 310 reviews" "
Rating 6 - Okay. 38 out of 310 reviews" "
Rating 4 - Poor. 22 out of 310 reviews" "
Rating 2 - Terrible. 7 out of 310 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvellous medieval building making the hotel quirky and interesting. Superb location in the heart of the old town. Melanie a fantastic member of staff who helped with our parking arrangements. Would visit again.
Stayed 1 night in Feb 2024
Response from Nicolas on Feb 22, 2024
Dear Lisa, Thank you so much for those kind words ! I am very glad that everything had been fine for you ! I will make sure that Melanie hear about your comment ! Hope to welcome you again ! Kind regards, Nicolas.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned style of Hotel in the centre of the city. Classic timber frame construction. Great to see these older properties being reused rather than the new style of box Hotel on the outskirts. Secure parking important with a classic car. Great staff spoke excellent English. Good Breakfast is available for a great start to a day.
Stayed 1 night in Dec 2023
Response from The Reception on Jan 21, 2024
Thank you very much for the great feedback ! It is always a pleasure to receive positive feedback. Hoping to welcome you for your next stay in Troyes. kind regards Mélanie

8/10 Good

victoria

Traveled with family
Liked: Cleanliness, staff & service
City Centre
Location is fantastic as is secure parking
Stayed 1 night in Dec 2023
Response from The Reception on Jan 21, 2024
Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again very soon. kind regards Mélanie

8/10 Good

Della

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Aug 2023
Response from melanie on Sep 28, 2023
Thank you for your nice review. We are glad to read your satisfaction. Hoping to welcome you for your next stay in Troyes.Kind regards Mélanie

10/10 Excellent

Emmah

Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Stayed 1 night in Aug 2023

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good thank you, quiet easy evening stay in the heart of the old town with everything walkable. Says 2 stay but all you need really 😊
Stayed 1 night in Aug 2023
Response from La Réception on Sep 10, 2023
Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Don’t let the scores distract you. This is at the cheaper end of the market for sure, but in value for money terms it should rank very highly. It’s a bit wonky, creaky and wobbly but it’s in a 500 year old building so what do you expect!! It is two minutes walk from the bustling restaurant scene and another five from the Cathedral. Melanie in reception was very pleasant and helpful. If you’re thinking of saving money and not having their breakfast (€11) think again - we ate out and found Paul’s who charged €8 approx for a small coffee, juice and pastry - stick with the hotel for a buffet and fill your boots (though not literally).
Stayed 1 night in Jun 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, room comfort
We had an excellent stay and with an excellent service. Fantastic location, a bit difficult for parking as we did not reserve in advance. we recommend it if you do not look for a place too fancy. Excellent welcome by a bright, polite and efficient young team!
Stayed 2 nights in May 2023

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service
Lovely old building but refurbished cheaply. Uneven floors and the laminate flooring in our room was cracked because of that. Staff were mostly pleasant. Perfectly placed for walking around the historical centre. Would have liked a kettle!
Stayed 2 nights in May 2023

8/10 Good

Robert

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Ian

Stayed 1 night in Mar 2023
Response from La Réception on Apr 15, 2023
Bonjour, Merci pour ce retour, nous sommes ravis que vous ayez apprécié votre séjour !

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underrated hotel in Troyes
This hotel is batting well above a two star rating. Room 1 was spacious and had a large four poster bed. Superb en suite with double sinks and shower. Breakfast was very good French style. There is car parking secure opposite but there is a public car park around the corner if you can’t get in. It’s on a side road to the man street and was a little noisy but the double glazing fixed that.
Stayed 1 night in Sep 2022

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history, location etc. but Expedia didn’t give us opportunity to book parking and we ended up two blocks away. There is no a/c and the fan was broken told we would get one in 5 min but never did. We had to ask for breakfast items to be filled up. Loved the place and city.
Stayed 1 night in Aug 2022

8/10 Good

Michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay in Troyes
Hotel is a beautiful old and quirky building in central Troyes. Reception staff were friendly and efficient. On-site parking was full but we found on-street parking nearby. The room was very hot at night even though we were provided with two fans, so sleep quality was not good.
Stayed 1 night in Aug 2022

10/10 Excellent

Victoria

Stayed 1 night in Aug 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Ben

The hotel cancelled my booking
Stayed 1 night in Aug 2022

6/10 Okay

gabriela

Stayed 1 night in Aug 2022

4/10 Poor

Karl-John

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty run down hotel. Nothing like the details on website
Stayed 1 night in Jul 2022

8/10 Good

Marie-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old property. Would have liked aircon but historic property, so perhaps not in keeping. Friendly and helpful staff. Very central within historic old quarter.
Stayed 1 night in Jul 2022

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever!!
Worst hotel ever. Dirty and unkempt. Top floor. Floor tilted.
Stayed 1 night in Jun 2022

6/10 Okay

Sarah

Traveled with family
Disliked: Property conditions & facilities
A bit hit and miss
We have stayed at this hotel a couple of times but twice on this trip. The apartment on the way out was great - modern and clean with an on-suit shower room in one of the rooms. Unfortunately on the way back I booked what I thought would be an upgraded option, a three room self contained family room, as it looked by the pictures to be part of the main hotel. This wasn't the case, it was in the same block as the apartment, it smelled of damp and only had one small bathroom between the 3 rooms. Parking is always a nightmare here but they do try their best to accommodate you if they can. Breakfast is odd but provided you just want a continental breakfast its fine.
Stayed 1 night in Apr 2022
Response from The Reception on May 10, 2022
Hello Sorry to read your disapointment The second flat is smaller and cheaper There was a pipe issue, now fixed We are seting up a new buffet Hoping to welcome you again and restore your satisfaction Kind regards Mélanie

10/10 Excellent

Sarah

Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely would stay again.
Great little hotel in Troyes. Great staff and great location. Would stay again.
Stayed 1 night in Dec 2021
Response from Réception on Jan 4, 2022
Dear Sir, We very much appreciate your comments regarding your stay at the Brit Hotel Les Comtes de Champagne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A find in the centre of Troyes
lovey hotel in centre of old Troyes. Rooms are a good size and spotless - everything is a bit quirky but then it isn't expensive and it is a good standard for what you pay. The breakfast is really good - local cheeses, confiture, hot breakfast, nice full sized croissants - whatever you want.
Stayed 1 night in Oct 2021
Response from Réception on Dec 5, 2021
Good evening sir, We appreciate everything you said and we are delighful to know that you had a great stay. Thank you again for the very kind depiction of our hotel. Also, thank you for what you said for the breakfast. If you want to come back in our hotel, you will be glad to welcome you again ! Kind regards, The Reception.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shame on Brit Hotel Group
The overworked staff were wonderful, and that is really the only good thing I can say about this hotel. Come on Brit Hotel Group - this wonderful building is so in need of some TLC not only in the reception area and dining rooms but, for example, basics such as a hand towel rail in room 43 would be good. I stayed in hostels 40 years ago that had better facilities.
Stayed 1 night in Oct 2021

8/10 Good

S.P

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

8/10 Good

tony

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Olga on May 31, 2021
Dear Asheley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I hope your long way was nice :) Sincerely,

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
A great little hotel in the Old Town
We were in an annexe to the main hotel across the road and as such it did not have the character of the main medieval building. The room was comfortable, but the floor could have done with a good clean with a mop. However, in summary, it's a great and convenient place to stay, with a lot of charm, and we could not fault the service - the team were very friendly and helpful. Covid-19 safety was eaten seriously, and arrangements for breakfast hygienic with orders taken the night before and placed individually on your table having been served up in the kitchen and brought out covered in clingfilm.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in the old town of Troyes.
Just passing through your beautiful city. Hotel staff most helpful. Secure car parking for €7 was a big plus. We had. Asked for two single beds and they gave us two singles PLUS a double. Great value hotel in the old town. Shall definitely return.
Stayed 1 night in Mar 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine hotel in Troyes
Quiet and very comfortable with excellent breakfast. Close to old town in Troyes and private parking available
Stayed 1 night in Feb 2020

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
This hotel is over 500 years old. The rooms are small but comfortable. No elevator And no street parking (extra to park), but the location is absolutely worth it. It’s a fantastic city...you feel like you are in a Harry Potter world
Stayed 1 night in Nov 2019

4/10 Poor

Jo

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The room did not particularly reflect the photos. When we arrived we were told the parking was full no apology just pointed to a public car park. No offer of help with our bags disinterested young woman on reception.
Stayed 1 night in Oct 2019

10/10 Excellent

Nigel, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful quirky hotel
Fantastic very old, quirky hotel in the centre of town.
Stayed 1 night in Sep 2019

8/10 Good

Linda, Corpus Christi tx

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in the center of Troyes and very convenient. The hotel staff was awesome. I recommend this hotel . It’s very roomy
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The medieval look made the hotel special in it's own way, specially the dining room. The staff were very cheerful and friendly and helped any way they could. As with most French hotels the lack of tea and coffee making facilities in the rooms is a drawback but it's the only "suggestion/hint" I can offer.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

GW, Kaiserslautern

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were in a room across the street called the Annex and although clean, it was very tired. It needed paint to cover the water stains on the ceiling and paint on walls where you could tell a larger mirror had hung. The thing that bothered me the most was that the toilet flusher was fixed with silver duct tape and you could tell it had been there a very long time. Great location, friendly staff, good price, and good breakfast, but the room was the low point of an otherwise charming visit to Troyes. I scoured the reviews and photos before booking and thought it would be okay. Perhaps the Annex rooms are older and have not been renovated.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bonne Troyes.
Wonderful staff. Encouraged us to explore Troyes. Gave explicit directions. Looked after our plants! Amazing rooms. Such a lovely stay. Unique. Great breakfasts too.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Expectation didn't meet reality - the pictures of the room we booked for a special birthday break to Troyes reflected a lovely queen bed with a wrought iron four poster style frame around. The reality was a drab room with a plain double bed overlooking a car park. The location however, was superb and the breakfast was more than the average European fare of cold cuts and pastries.
Stayed 2 nights in Jun 2019