Ratings based on 588 Verified Reviews

3.4 out of 5
70% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver Co

Unfortunately there were no trash containers and

Posted Dec 2, 2017
made a wierd noise. We were impressed with the good breakfast and friendly front desk folks
Comment from Hotel Management
Dec 5, 2017 by Luis, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again. Sincerely, Luis R General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Practical, clean and newly renovated

Posted Nov 20, 2017
Close to the airport, accommodating staff, newly renovated.
Comment from Hotel Management
Nov 21, 2017 by Luis, Hotel Management
Thank you so much for your review of our hotel. I am glad to hear you were pleased with the experience. It's something our staff takes great pride in, so we appreciate your feedback. We hope you will visit us again soon. Sincerely, Luis R General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice hotel near the airport

Posted Oct 19, 2017
Pros: Newly renovated room
Cons: It is a little expensive considering there are no nearby attractions and its location is somewhat remote.
Location: It is close to the airport however there is nothing else nearby.
As has been mentioned in other reviews the hotel is undergoing renovations however this did not inconvenience me at all. I was pleased to have been given a newly renovated room that was clean and comfortable and had new furniture and bedding.. The hotel has a convenient and free shuttle to and from the airport. Just give the hotel a call on arrival and they will pick up their guests. The front desk staff were friendly and efficient and polite. As I mentioned the room was very nice. The only drawback is that there are no restaurants or bars within walking distance to the hotel. There is however a nice complimentary breakfast with a good and varied selection of items. This hotel is great for an overnight stay near the airport and I would certainly stay there again
Comment from Hotel Management
Oct 20, 2017 by Luis, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,
3 out of 5
by A verified traveler from Toronto

My Business Trip.

Posted Oct 13, 2017
Pros: Room was clean
Cons: Breakfast made on time and not the same thing every day. Would have liked to see hot scramble eggs & Sausages/ bacon and good coffee running always
Location: Not the best location. No walking distance restaurants.
Breakfast was not ready at 6:00. Coffee ran out and no monitoring. There were no paper cups left for coffee or tea and we had to wait for them to go buy at the store. The shuttle service took 1 hour to arrive. However the staff is very friendly and they just need to improve in being more prepared. The room cleanliness was great. No issues there. Area wise, no walking distance to restaurants, no kitchen service for late hot snacks.
Comment from Hotel Management
Oct 13, 2017 by Luis, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. The full breakfast buffet is ready after finalizing the renovations and we do hope to have the opportunity to welcome you back, so that we can provide a better experience. Sincerely, Luis R General Manager
2 out of 5
by A verified traveler from Dorval Airport.

Close to airport

Posted Oct 5, 2017
Hotel under renovations. Our room newly done so just fine. NO ICE MACHINES WORKNG. Breakfast equipment not all there so breakfast was iffy. Drill above us at 800 am. Not happy to pay that price for these conditions😡 Staff were very good and very helpful👍😍
Comment from Hotel Management
Oct 5, 2017 by Luis, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Luis R General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

CArlos

Posted Sep 29, 2017
Hotel is under remodeling and refurnishing! Very good location near the airport! Comfortable, quiet, clean! Good shuttle 24 hr service to and from the airport!! Car rental across the street!! Excelent!!
Comment from Hotel Management
Oct 2, 2017 by Luis, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luis R General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from listuguj

Only half of the hotel was in operation.

Posted Sep 21, 2017
Upon arrival. I could not find the reception. The hotel lobby was still under renovation and the offices were located in a room on the first floor. Half the hotel rooms were still under renovation. It lead to a more quiet stay. It also meant that there were no access to any vending machines or ice. The TV only had half the channels available. The only saving grace was the brand new bed and in the newly renovated room I stayed in. I wish i had known before I booking.
Comment from Hotel Management
Sep 23, 2017 by Luis, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Luis R General Manager
2 out of 5
by A verified traveler from Utah

under construction

Posted Sep 20, 2017
The websites mentioned nothing about it being under construction. To get to the open rooms, you have to go through the half of the hotel without ceiling panels, peeled wallpaper and construction during the day. Staff were not particularly friendly and were dismissive of the inconveniences.
Comment from Hotel Management
Sep 23, 2017 by Luis, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests and the property will be completely renovated next week. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Luis R General Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017
Thank you for your rating. We hope to see you again soon. Luis R General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Good hotel for airport overnight

Posted Sep 9, 2017
2 minutes from the airport. Very comfortable beds. The hotel is just finishing a complete return. Good breakfast and excellent staff
Comment from Hotel Management
Sep 10, 2017 by Luis, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luis R General Manager