Ratings based on 349 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to relatives who live in Pointe Claire

Posted Sep 19, 2017
Pros: Location
Cons: Complimentary case of one dozen bottles of Malt Scotch.
Location: Close to relatives who couldn't accommodate us due to a family gathering. We will stay again under a similar situation. Even with no Scotch!!!
A one night stay which was very comfortable. Lobby staff were professional, polite and welcoming.
Comment from Hotel Management
Sep 22, 2017 by Alan, Hotel Management
Thank you so much for taking the time to review your stay with us.We are very glad that you enjoyed your accommodations. For the time being, we are a BYOS (Bring your own Scotch) establishment however this may change after renovations. We look forward to having you stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from ottawa ontario

Posted Sep 14, 2017
Convenient location but hotel dated, tired and dark looking.
Comment from Hotel Management
Sep 15, 2017 by Alan, Hotel Management
Thank you for reviewing your stay with us. As I write this message, the hotel has started full scale renovations. We hope to see you again once completed in order to provide you with a superior experience.
4 out of 5
by A verified traveler from Ottawa, ON

Great until breakfast

Posted Sep 1, 2017
Pros: The location and the room.
Cons: Breakfast in the restaurant
The hotel was very getting an above average rating until I got to breakfast. It is great to have an à la carte menu, but then you need staff to serve! There was only one man to do everything. Ten minutes after arrival I was still waiting for a menu and coffee. Once he got to me, the meal arrived fast from the kitchen, but the fruit were missing from the plate and the potatoes were burnt.
Comment from Hotel Management
Sep 2, 2017 by Alan, Hotel Management
Thank you for taking the time to review your stay with us. We are glad that you enjoyed our hotel and your suite. I would like to apologize however concerning the restaurant, I will forward your comments along to their manager in order to rectify the issues experienced with them. We hope you give us another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau Quebec

Review

Posted Aug 24, 2017
The only complain were the amenities. A mini bottle of shampooing for 5 people does not work fine. Loved the room. The restaurant not so much. Very poorly menu with a street menu and luxe prices.
Comment from Hotel Management
Aug 25, 2017 by Alan, Hotel Management
Thank you for taking the time to review your stay with us. I will speak to the restaurant manager concerning their menu. Concerning the shampoo, please note that we have extra amenities at the front desk that we would be more than happy to send up to your room. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Have stayed many times over the last 25 years

Posted Jul 8, 2017
Pros: Quiet
Cons: Need to pave their parking lot
Location: Very convenient to great restaurants in the area and close to downtown
Always a consistently good experience, Roomy, quiet, clean.
Comment from Hotel Management
Jul 9, 2017 by Alan, Hotel Management
Thank you so much for taking the time to tell us about your stay. We love having regular guests such as yourself take the time to comment on your experience. We will be taking your comments into consideration as we renovate the hotel as well as the parking lot. We hope to see you again soon!
5 out of 5
by Becky

Posted Jul 6, 2017 on Hotels
It wàs great except for the restaurant in the hotel.
Comment from Hotel Management
Jul 7, 2017 by Claudine, Hotel Management
Thank you for telling us about your stay. We are happy that you enjoyed the hotel. Please do not hesitate to contact me regarding the issues experienced at the restaurant. Thank you
3 out of 5
by A verified traveler from Bowman, Qc

Good location!!

Posted Jul 3, 2017
Pros: Excellent location for various visits and events in Montreal
Cons: Please read above!!
Room was extremely warm (hot!!), even with the AC at maximum. Ventilation system was extremely noisy. We were issued the smallest room on the floor, behind the elevator shafts, room no. 311!!! Why!! No closet, clothes bar, ironing board and iron hanging from rack on wall next to the bed, a bit plain, I must say. Matress would need replacing, very soft and bouncy. Though we did not mention these issues with the staff, we feel that they are basic hotel guest standards that should be met!!
Comment from Hotel Management
Jul 7, 2017 by Alan, Hotel Management
Thank you for taking the time to tell us about your stay. On behalf of the entire team, I wish to apologize for failing to meet your expectations. We will look into the matter of the temperature of this room. Concerning the room type, we only have one standard room per floor, the rest being suites.
4 out of 5
by Matthew

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Claudine, Hotel Management
Thank you for taking the time to review your stay with us. We hope to see you again soon.
4 out of 5
by Arnold

Family visit

Posted Jun 23, 2017 on Hotels
Okay. High price for what you get.
Comment from Hotel Management
Jun 30, 2017 by Claudine, Hotel Management
Thank you for taking the time to review your stay with us. Guest satisfaction is our main concern and we would be more than happy to hear from you regarding areas that need improvement.
5 out of 5
by Norman

Posted Jun 22, 2017 on Hotels
Well located for airport travel or if you are spending time on the West Island of Montreal
Comment from Hotel Management
Jul 3, 2017 by Claudine, Hotel Management
Thank you so much for taking the time to review your stay with us. We are very glad that our hotel fit your needs. We hope to see you again soon!