Pool

Reviews of Days Inn by Wyndham Trumann AR

2 out of 5
Days Inn by Wyndham Trumann AR
400 Commerce Drive, Trumann, AR

Reviews

7.2

Good

Rating 10 - Excellent. 88 out of 341 reviews" "
Rating 8 - Good. 119 out of 341 reviews" "
Rating 6 - Okay. 64 out of 341 reviews" "
Rating 4 - Poor. 40 out of 341 reviews" "
Rating 2 - Terrible. 30 out of 341 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Randall, Springfield

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was not clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Randall,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay. Rest assured, we take cleanliness very seriously, and we will address this matter with our team to ensure a higher standard moving forward. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

8/10 Good

Christopher

Traveled with family and small children, Traveled with family
Room was clean. Over all not bad. Bed seems comfortable. Firm, sheets were clean. Bathroom and vanity area were clean. The bad 2 large chairs in room (not needed), (takes up valuable space) Desk is ⅓ the size of the bed. (Way to big for the room size). The bed has a large metal frame. Sturdy... but a shin breaker. Both me and my girlfriend hit our shins. Not pleasant. The sink only shuts off in the absolute correct spot.. or trickles on constantly. Manager on duty, attempted to take second payment while I was checking in. He said Refunded the other charge.. I have yet to see it.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Guest,Thank you for sharing your detailed feedback. We're glad to hear that you found the room clean and comfortable, but we apologize for the inconveniences you experienced with the furniture layout, desk size, and the issue with the sink. We take your comments seriously and will address these matters to enhance our guests' experience. Regarding the payment concern, we apologize for any confusion and assure you that we will investigate and rectify the situation promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 Good

Hannah

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Clean and quiet.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Hannah,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel clean and quiet. Your satisfaction is important to us, and we appreciate your positive comments. If there are any specific areas you think we can improve to earn a higher rating in the future, please feel free to let us know. We look forward to the opportunity to host you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Johesha

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Johesha,Thank you for your excellent rating and for choosing to stay with us. We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was great.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Lawrence,Thank you for your positive review and for giving us a perfect score of 5 out of 5 on Expedia! We're delighted to hear that the staff was friendly and that you enjoyed the breakfast. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us, and we look forward to hosting you again.Sincerely,Hotel Manager

10/10 Excellent

Simon, Alexander City

Stayed 1 night in Jan 2024
Response from Steve GM on Jan 24, 2024
Thank you Simon for the 5 star ratings. We really appreciate it

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You pay for what you get. Cheap = sub-par.
There were a lot of roaches and the bathrooms had very slick tubs, with zero rubber matting or anything to prevent you from falling or slipping in the shower.
Stayed 3 nights in Jan 2024
Response from Jennifer on Jan 17, 2024
We apologize for your experience. We have professional pest control service to handle these issues. We will work on the tub with our maintenance team to resolve it. Thank you for your stay.

6/10 Okay

Johnnie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn’t worth the money spent
Dead bugs everywhere, mouse gnawing in the walls and gaps in the door letting in outside light and winds.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your stay. The issues you've mentioned, such as dead bugs, a mouse gnawing, and gaps in the door, are unacceptable, and we deeply regret any inconvenience they caused. Please be assured that we take these matters seriously, and we will address them promptly to ensure a more comfortable and pleasant stay for our guests.We appreciate your feedback, and if there's anything more you'd like to share or if you have specific details, please feel free to reach out directly. Your satisfaction is important to us, and we hope to have the opportunity to improve on your next visit.Sincerely,Hotel Manager

6/10 Okay

Robert

Liked: Staff & service, room comfort
Good value
The room i was initially given had not been cleaned as the bed was unmade when i opened the door. The management quickly made it right by giving me another room. The value was very good once i was accomodated.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Guest,Thank you for bringing your experience to our attention, and we appreciate your understanding regarding the initial issue with the room. We're glad to hear that our team promptly addressed the situation and provided you with another room. We apologize for any inconvenience this may have caused and hope that the remainder of your stay was comfortable. If you have any additional feedback or suggestions, please feel free to share. We value your input and hope to have the opportunity to welcome you back for a seamless and enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

lynn

The clerk at the desk was very welcoming and friendly
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Guest,Thank you for sharing your positive experience on Expedia! We're delighted to hear that our front desk clerk made you feel welcome and provided friendly service. Your satisfaction is our priority, and we look forward to offering you the same warm hospitality on your next visit.Sincerely,Hotel Manager

8/10 Good

Myrom, Myrtle Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and convenient
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Myrom,Thank you for sharing your feedback. We're pleased to hear that you found our pricing good and the location convenient. Your satisfaction is important to us, and we appreciate your positive comments. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. We look forward to hosting you again in the future.Sincerely,Hotel Manager

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, amenities
Check in went well. TV remote didn't work. Clerk notified, didn't do anything. Clerk didn't know what a fitted sheet was. Had to go twice to ask for one. First trip I was given pillow cases. Second trip I was given a flat sheet. Went ahead and used it cause it was raining and I didn't want to go back out in it. Clerk said that she was new. Maybe a little bit more training???.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Brenda,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the TV remote and the confusion regarding the fitted sheet. Your feedback is valuable, and we will address these issues promptly to ensure a smoother experience for our guests. We appreciate your understanding, and we'll take your suggestion for additional training into consideration. We hope to have the opportunity to provide a better experience for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Era

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer and staff were very friendly and helpful. My stay was very relaxing and the breakfast was great. I will stay here again.
Stayed 2 nights in Oct 2023
Response from Hotel manager on Oct 27, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Sandra

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,We're truly sorry to hear about your disappointing experience. We take your feedback seriously, and we will address the issues you encountered to improve the quality of our service. We apologize for falling short of your expectations and hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager

8/10 Good

NELDA

Traveled with family
Liked: Cleanliness, staff & service
It needs some TLC. The phone was not working in our room. There were no papers on channel listings or surrounding attractions. The breakfast was a little to be desired. The white bread was dried out. There was not alot . Granted we did go down 20 minutes before closing, but if it stays open to 10 it should be fresh. Other than that We liked it, it was nice and quiet.
Stayed 2 nights in Sep 2023
Response from Steve -GM on Sep 28, 2023
Nelda, Thank you for giving us 4 star review. We will make sure your next stay will be more pleasant.

10/10 Excellent

Karyn

Stayed 1 night in Sep 2023
Response from Steve-GM on Sep 27, 2023
Thank you very much..

2/10 Terrible

Clete

Disliked: Property conditions & facilities, room comfort
Do not let the pictures fool you like it did us. The surrounding area is overgrown and trashy. I hope all the mattresses by the dumpster were indications that they were doin a revamp.
Stayed 1 night in Sep 2023
Response from Steve- GM on Sep 25, 2023
Thank you for your review. We r working on to make your experience better.

2/10 Terrible

Ieasha

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 5, 2023
Dear Ieasha,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

6/10 Okay

Terrie

Could do better
Front desk staff Jenn was super nice and accommodating. Although the bed was super comfortable and cleanly made the room could’ve been in better shape… The sink finish was peeling and cracked and there was a hole in the shower wall. The bathroom was clean enough that with those type of repairs being needed. It’s hard to see if it’s really clean or not one thing that bothered me the most and I absolutely hate when cleaning staff starts banging on your door at 9 AM when checkout is 11 does happen no more than one occasion.
Stayed 1 night in Sep 2023
Response from Steve on Sep 14, 2023
Thank you for your feedback. We will make sure your next stay with us will be more comfy. Once again Thank you.

6/10 Okay

Terrie

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Dear Terrie,Thank you for your feedback and 6 out of 10 rating on Hotels.com. If you have any specific comments or suggestions to share regarding your stay, please feel free to do so. Your input is important, and we appreciate your feedback.Sincerely,Hotel Manager

4/10 Poor

Tony

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 8, 2023
Dear Tony,We're sorry to see that your recent stay didn't meet your expectations. If there are specific concerns or issues you'd like to share, please don't hesitate to let us know. Your feedback is important, and we're committed to improving our services and facilities to provide a better experience for our guests.Sincerely,Hotel Manager

4/10 Poor

Jerry

Old and stained sink. Bed spread had cigarette burns in it. Just smelt old. Owner double charged me for second night even though I went through Expedia which paid for it.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Jerry,We are sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

10/10 Excellent

TC

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jacob on Aug 10, 2023
Thank you TC. We really appreciate your feedback.

4/10 Poor

Jerry

Disliked: Property conditions & facilities
room was old and worn lots of wear on sink bed tub manager tried to upsale room rate over expedia
Stayed 1 night in Aug 2023
Response from Steve on Aug 10, 2023
Jerry, I apologize for your concern. We are working on it to make it better. Thank you.

6/10 Okay

Sadettin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room smells terrible,humid and bad
Stayed 1 night in Aug 2023
Response from Steve on Aug 10, 2023
Sadettin, I apologize for the trouble. We talked to our housekeeping staff to make it better. I hope you will have better experience. Thank you

4/10 Poor

Selena

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Steve on Aug 6, 2023
Selena,We are working on our team to make your experience pleasant. We really appreicate your feedback and Thank you for staying at our hotel.

6/10 Okay

Matt

Business traveler
Liked: Staff & service, property conditions & facilities
Nice and comfortable room at a cute property.
Stayed 1 night in Aug 2023
Response from Steve on Aug 10, 2023
Matt, We always thrive for the compliments. I will share it with my staff. I hope we can get 5 star ratings next time.Thank you

4/10 Poor

dijana

Stayed 1 night in Jul 2023
Response from Jacob on Aug 5, 2023
Dijana,Thank youf for your concern. We are working on them. It will be a pleasant experience next time.

4/10 Poor

Lisa

Business traveler
Disliked: Cleanliness, property conditions & facilities
People were living and cooking in this hotel. It wasn’t frequented and the room was moldy and musty smelling. Sheets were clean but found dead bugs in floor and in bathroom tub. Sub par ….
Stayed 2 nights in Jul 2023
Response from Steve on Aug 3, 2023
LIsa, we apologize for the sub par experience at our hotel . We will be working hard to make sure guests do not face those problems again. We really appreciate your feedback for the improvement.

10/10 Excellent

Jack

Liked: Cleanliness
Great service
Stayed 1 night in Jul 2023
Response from Jacob on Aug 3, 2023
Jack, Thank you for 5 star rating.

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Jacob on Aug 3, 2023
Teresa,Thank you for 5 star rating for our hotel. Our dedicated staff deserves it.

4/10 Poor

TONIA, caledonia

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For pricing and location was good. Condition of the room was the second worst hotel I ever stayed in. Shower had two setting. Peel paint or hug wall under it. Shower handle is unsafe. Just sitting in two holes. Wonder how much mold and water damage is in the wall. Floor was dirty not sure when last time the vacuum worked. Or when last one bathroom was mopped. Something on wall at bathroom door. Blood or poop not sure. Ac unit only ran for five minutes at a time. Can’t speak for other rooms but 118 needs help.
Stayed 1 night in Jul 2023
Response from Steve on Aug 3, 2023
Tonia,We really appreciate your feedback. We will improve to make sure you do not have to face those issues. We escalate to every department from housekeeping to maintenance to take care of those issues. Thank you

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service
Need the mow
Stayed 1 night in Jul 2023
Response from Jacob on Aug 3, 2023
Randy,Thank you for the 4 star rating. We will work hard to get 5 out 5 ratings.

10/10 Excellent

Steven

Stayed 1 night in Jul 2023
Response from Jacob on Aug 3, 2023
Steven,Thank you from each and every staff at our hotel. We really appreciate your feedback.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never Again.
The first room we were assigned had not been cleaned. The was still trash in the room and the beds had not been made. That was as far as I got in the room. The second room, at least the beds were made, but the bathroom counter was filthy, the coffee pot and ice bucket was dirty, as and the pot was missing parts. The pool was unusable, as the water was green and slimy.
Stayed 1 night in Jun 2023
Response from Steve-GM on Jul 4, 2023
We apologize for the inconvenience. we will escalate this matter to the head of housekeeper to make sure our rooms are ready and clean for our guest. The pool filter needs some maintenance and we are working on it. we will make sure your next visit will be more enjoyable.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Jun 2023
Response from Jacob- Manager on Jul 4, 2023
Thank you Abdul for your 5 star ratings. We always thrive for the positive customer experience at our hotel. Thank you again !!

8/10 Good

Lanaya

Stayed 1 night in Jun 2023
Response from Steve - GM on Jul 4, 2023
Lanaya, We really appreciate your positive reviews. We will be working hard for your 5 star rating when you visit us next time. Thank you

10/10 Excellent

Taylor

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The toilet and sink were pretty peely but otherwise it’s good for a stop and stay while traveling. I was a solo female traveler with my dog and I felt perfectly safe and the room was super quiet. I didn’t hear my neighbors once. The lady working the front desk was SO NICE. I felt very welcomed and comfortable staying here.
Stayed 1 night in May 2023
Response from Jacob- Manager on Jul 4, 2023
Taylor, Thank you for your honesty. We really thank you for giving us 5 star ratings. You are most welcome to enjoy our hospitality at our hotel with your dog.

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a funny smell.
Stayed 1 night in May 2023
Response from Jacob on May 22, 2023
Thank you for your feedback. We will make sure to address this situation.

4/10 Poor

norma

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
THINK TWICE
ROOM DIRTY, SMELLY AND VERY HARD BEDS. THE SMELL OF CIG AND MARY J SMOKE WAS VERY STRONG. THANK GOODNESS THAT WE ONLY USED ROOM TO SLEEP, AND REALLY DID NOT WANT TO DO THAT. BUT WAS KIND OF STUCK AFTER MADE PAYMENT.
Stayed 2 nights in May 2023
Response from Jacob on May 20, 2023
We apologize for the inconvenience. We intend to give our customers the best stay possible. We promise that any future stays at our hotel will be more pleasant.

6/10 Okay

Shannae

Liked: Staff & service
Disliked: Cleanliness
First stay
Carpet was dirty.. it felt as if soda or something had been spilled on it. Hair in the tub and on toliet. Bought cleaning supplies to clean myself. Killed a roach crawling outside the refrigerator and in the bathroom. I have a cleaning service and would love to renew your rooms.. If the cleanliness was stepped up and the room didnt have an odor, the trip would not have been as unpleasant. Walking into the lobby I was quite amazed,. The uncertainty of the stay changed. Upon unloading the car and making it into the room, our first room hadnt been cleaned.
Stayed 2 nights in Apr 2023
Response from Jacob on May 22, 2023
We apologize. Thank you for your feedback. We will do our best to ensure a quality stay for you on your next visit.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jacob on May 22, 2023
Thank you for your feedback.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jacob on Apr 13, 2023
Thank you for your review. We appreciate you staying with us and look forward to doing business with you again.

6/10 Okay

Sheila

Stayed 2 nights in Feb 2023
Response from Jacob on May 22, 2023
Thank you for your feedback.

8/10 Good

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from kurt on Apr 4, 2023
thank you for staying with us,we appreciate your businessand review.if we can help you you next stay please let us know, thanks again. kurt fd manager

10/10 Excellent

Amy

Stayed 1 night in Apr 2023
Response from kurt on Apr 4, 2023
thank you for staying with us, appreciate your review please come back again.

4/10 Poor

Sue

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room had not been cleaned throughly. Beds were made, trash emptied, clean towels but coffee filter still had grounds in it, no new toilet paper. Chose not to take shower did not know how clean it was.
Stayed 1 night in Mar 2023
Response from kurt on Mar 28, 2023
thank you for staying with us, we are sorry for inconvenience. we apologize behalf of our staff. we make sure we do check everything for guest comfort. we approved 10%discount on your next stay. thank you -- manager

6/10 Okay

Jay

Business traveler, Traveled with family
The continental breakfast was basically cereal. There was no orange juice or apple juice. There were some aged bananas and oranges. We put the milk on our cereal and it was not good. There may have been waffles to make but we needed something quick so we didn't check out the waffles. There was also plain bread and that was it for the breakfast choice. The bathroom wasn't sweep very well, other than that, the room itself was good!
Stayed 1 night in Mar 2023
Response from kurt on Mar 21, 2023
thank you for staying with us, your business is important to us we are so sorry for your inconvenience we updating our breakfast and rooms very soon. please take our apologies and try your next stay enjoyable.thank you for attention.

10/10 Excellent

Benji

Stayed 1 night in Mar 2023
Response from Kurt on Apr 9, 2023
thank you for staying with us, your business is important to us. we appreciate your business and review. Manager

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet...which needed vacuuming. Bathtub ring, When you closed door to bathroom, floor was dirty and needed cleaning. Will not stay at a Days Inn again, which is too bad because there are probably some good ones out there.
Stayed 1 night in Mar 2023
Response from kurt on Mar 21, 2023
thank you for staying with us we are sorry and apologies for your inconvenience please give us opportunity for next stay your business is important to us. we also starting new rooms in near future we promise for your next discounted and enjoyable.