Ratings based on 1,006 Verified Reviews

3.3 out of 5
57% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
2.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Sydney, Australia

Best or Grand it definitely is not

Posted Dec 10, 2017
Pros: Convenient walking distance from Nathan Road and Jordan MTR
Cons: The wifi needs to improve. The speeds were the slowest I have ever experienced. Could take 5 minutes or longer just to refresh a webpage
Location: Location is convenient to Jordan MTR
Very basic hotel with the excruciatingly slow wifi. Breakfast was sub par.
1 out of 5
by A verified traveler from Honolulu, HI

Location is okay to close to the main road.

Posted Dec 5, 2017
Pros: The house keeper is quit friendly.
Cons: The front desk agent could process sooner, the lobby can make bigger.
Location: Restaurant and shopping mall
The front desk agent were not efficiency. The room is terrible small, the rate of the hotel is un-reasonable. The furniture is sufficient.
2 out of 5
by A verified traveler from uk

Best Western let me down!

Posted Dec 1, 2017
Pros: Location
Cons: Everything
Have used Best Western Hotels all over the world in my travel and quite satisfied until now. The room 1203 I was allocated was very small. Dark wallpaper made the room even more small. No wardrobe, no chair, no desk. No wall lights, just a table lamp. Bed was hard, very hard. Kettle, cups, and tea bags etc were placed on windowsill, so was ,telephone, tissue box and pen/paper. Most unusual was a tiny, toy like refrigerator there too, to store two can of drinks or carton of milk. Bathroom was a joke and towels were of rough and thin material. Bath was half size. Another thing, no where to store suitcases. Hotel note telling you to store luggage under bed. Only thing positive is they offer 2 free bottle of water daily. The location of hotel was convenient and central for most places of interest. No more Best Western for me in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient location

Posted Nov 16, 2017
convenient location, right in the middle of shopping area. room upgraded. nice!
1 out of 5
by A verified traveler

Horrific hotel

Posted Nov 14, 2017
Pros: nothing
Cons: just dont stay there
dirty, tiny rooms, very small beds were too short - very very surprised that a brand like Best Western has let us down so badly this hotel is horrific and I will be complaining to Expedia
Comment from Hotel Management
Nov 19, 2017 by Raymond Chow/Assistant Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
3 out of 5
by A verified traveler from Perth

This hotel is not hard to find

Posted Nov 8, 2017
When I first arrived , it has the laggage collection department at the second floor, but unfortunately nobody comes out to help for transporting the laggages, I need to take everything down to the front desk myself. I can't get the room until almost 4:30 pm.
Comment from Hotel Management
Nov 11, 2017 by Raymond Chow/Assistant Front Office Manager, Hotel Management
Dear Guest, We would like to apologize for the ungracious manner that our colleagues extended to you. Please be assured that while this is an isolated case, we are taking your feedback seriously. We have shared this with the section leader who has discussed this with the team to ensure a repeat does not occur. We truly hope this incident has not deterred your impression to the Best Western Grand Hotel -Tsimshatsui. Best Regards, RaymondChow Assistant Front Office Manager
3 out of 5
by A verified traveler

Posted Nov 8, 2017
the room is too small even for HK standard. The bathroom is so small that you can hardly turn around inside.... keep in mind that the sink is placed outside the bathroom , next to the room door. no desk but use the window sill as desk. Besides the bed itself, there is only 2 ft wide or less walkway around the bed. No closet.......One can only place all luggage under the bed. The towels provided by the hotel are torn and old.
Comment from Hotel Management
Nov 11, 2017 by Raymond Chow/Assistant Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
1 out of 5
by A verified traveler from UK

Tiny, outdated, dirty, smoky-“Worst Western Hotel”

Posted Nov 7, 2017
Pros: Nothing springs to mind.
Location: Great Location
Honestly couldn’t wait to leave. The room was very small. The bathroom was a mere cupboard, there was no wardrobe and nowhere to put your luggage. We asked for a non-smoking room, but the room stank of smoke when we came in - maybe from the air vents or absorbed into the thick dark purple wall paper.
Comment from Hotel Management
Nov 19, 2017 by Raymond Chow/Assistant Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
2 out of 5
by A verified traveler from Pennsylvania, USA

Good location but uncomfortable rooms

Posted Oct 30, 2017
I have stayed at many different hotels in Hong Kong over the years but this one was probably the least pleasing. I expect to have a small room in HK but there wasn't even enough space to open my suitcase. The bed was the hardest bed I have ever slept on.....I felt like I was sleeping on the floor. I'm not even sure that it had a real mattress. The staff was friendly and the hotel was in a good location but I would not stay there again.
Comment from Hotel Management
Nov 11, 2017 by Raymond Chow/Assistant Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. Next time you may try our Premium room, it will be locate on higher level with bigger room size. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best regards, Guest Relations Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok

close the city center and MTR

Posted Oct 29, 2017
Hotel is close to MTR and shopping area. Easy to go anywhere in Hongkong . Recommend