Ratings based on 1,840 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

My stay at butterfly

Posted Sep 13, 2017
I am a frequent traveler and I have stayed several times at this hotel. The staff is friendly location is great rooms are clean and modern . I highly recommend this hotel to business and leisure travelers.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant which you found that our staff was friendly. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Sep 12, 2017
Pros: Free HK cellphone for guests. Helpful staff.
Cons: cleanliness could be improved and sink was a bit clogged... I had to cancel one night but no refund was possible - perhaps due to Expedia.... (?)
Location: great connections - 4 min walk from subway and walking distance from the major markets and water front of Kowloon
Downgraded to a tropical depression, Irma left Florida in shambles as it moved into Georgia, Alabama and the Carolinas. In the Florida Keys, the damage was so extensive that it might be necessary to evacuate 10,000 residents who rode out the storm.
Comment from Hotel Management
Sep 15, 2017 by Manager, Hotel Management
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, MD

Posted Sep 10, 2017
Cons: Have an area for exercise, and better TV news choices.
My experience with the hotel is a positive one. This no simple hotel gave me what I wanted and met my needs. My room was clean and comfortable, and the staff was helpful and pleasant.
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Central to Tsim Sha Tsui shopping and food mecca

Posted Sep 9, 2017
A nice hotel overall. Great staff, good rooms and excellent facilities. Good location for shopping, food and nightclubs. A hive of activity. The only negative for me was some dampness on the 18th floor where I was. I suspect they may have had some water in from the three typhoons that occured at that time I was there.
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Very comfortable

Posted Sep 5, 2017
We really loved this hotel. They had so many features that were not listed on the initial features when we booked, but helped make out trip wonderful. First, the mobile wifi hotspot device, I hate to say how much we relied on technology on this trip, for directions and basic internet and other smartphone functions, but it's 2017 so we used our phones a lot. I don't think we would have had such an easy trip without this awesome device. I didn't use even a bit of international data the whole trip, and my phone pretty much functioned as it did when I'm at home. Next, while we were in Hong Kong there was a typhoon, not only did the staff keep us very informed about the storm and information such as what was open around us during the storm for food and such, they also had umbrellas for us to use when we did go out. Finally, the staff over all was nice and extremely helpful. Need to mail a postcard? no problem we have stamps. need directions? No problem they had lots of knowledge of the area. Need a toiletry? No problem, actually it was probably already provided in the bathroom. The rooms are extremely simple, but clean and comfortable and had everything I needed during my stay. And that AC was awesome after a long humid day in Hong Kong.
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
Thank you so much for reviewing your recent stay with us. We are glad to hear that your Butterfly experience was pleasant which you found that our staff was friendly. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Shrewsbury England

Hotel in great location to explore Hong Kong

Posted Aug 8, 2017
The hotel is ideally located to explore all that Hong Kong has to offer
Comment from Hotel Management
Aug 10, 2017 by Manager, Hotel Management
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel very central Kowloon

Posted Jul 26, 2017
Lovely stay staff helpful and friendly would recommend
Comment from Hotel Management
Jul 29, 2017 by Manager, Hotel Management
Thank you so much for reviewing your recent stay with us. It is such a pleasure to read such positive feedback. We are thrilled that you are so happy with everything that we are trying to deliver in terms of service and hospitality. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Convenient location, friendly and courteous staff

Posted Jul 26, 2017
Pros: Nicely decorated, 4 choices of pillows, spacious!
Cons: The mobile phone that comes with the room needed a password reset, but I didn't bother as I purchased a tourist SIM card.
Location: Restaurants (some 24 hours), Shopping, Tourist spots, close to museums of History and Science, A21 airport bus, 24-hr McDonalds a few doors down
Staff were friendly, courteous, and helpful. Acknowledged me by name at check in. Provided late check out by an hour, my stored luggage was delivered to the room already, and upgraded my room! A great experience!
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
Thank you so much for reviewing your recent stay with us. It is such a pleasure to read such positive feedback. We are thrilled that you are so happy with everything that we are trying to deliver in terms of service and hospitality. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager
3 out of 5
by Tara

Not the best value for money in Hong Kong.

Posted Jul 25, 2017 on Hotels
The room is clean, but looks very cheap and low quality in person. I recommend staying in another hotel a little farther away to get a better price for value. The area is only good if you aim to shop western clothing brands 24/7.
Comment from Hotel Management
Jul 27, 2017 by Tommy Kwok, Hotel Management
Write your comment.Thank you very much for staying with us and sharing your comments on Tripadvisor. We regret to hear that you are unsatisfied for the room condition. Thank you for your valuable comment. Please accept my apologies and I hope that we will have the opportunity to welcome you sometime in the future. Yours sincerely, Jack Ng Front Office Manager
4 out of 5
by Anne

5 nights in Hong Kong

Posted Jul 21, 2017 on Hotels
Great hotel,nice hot shower and comfortable firm bed within walking distance of harbour. As no breakfast facility was hard to find western breakfast unless MacDonald's. Front staff very helpful especially Zoe who assisted us on a number of occasions.
Comment from Hotel Management
Jul 24, 2017 by Tommy Kwok, Hotel Management
Thank you so much for reviewing your recent stay with us. We are so happy you enjoyed your stay and you took the time to write a review and share your experience. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Jack Ng Front Office Manager