Ratings based on 1,649 Verified Reviews

4.0 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Certainly not worth the price.

Posted Aug 1, 2017
Pros: Maybe the pleasing look at the hotel lobby
Cons: Room condition.
The room condition does not justify the price i have paid for. The Room is run down, bad condition.
Comment from Hotel Management
Aug 3, 2017 by Michel Cottray, General Manager, Hotel Management
I'm delighted that our new lobby met with your approval and would like to assure you that this level of investment is matched by our ongoing room upgrade programme. Many floors have already benefited, and a further two floors of guest accommodations will be fully refurbished later this year. It seems that on the occasion of your stay, your were allocated one of our older room products, so I do hope that one day you might return and have the opportunity to experience a newer room for yourself. It would certainly be our pleasure and privilege to welcome you back. Thank you for choosing us and warmest regards from the entire team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel very good location.

Posted Jul 31, 2017
Generally was good but hotel should open more checkin counter during peak hour to avoid Long waiting time. Teainee staff should always be accompanied & guided by senior staff. Instead of asking customer to wait while she walked to & fro to checked & clarified with senior staff or manager in room.
Comment from Hotel Management
Aug 2, 2017 by Michel Cottray, General Manager , Hotel Management
Many thanks for taking the time to post your review and feedback here - it is very much appreciated. I'm delighted that you enjoyed your stay with us overall, but please do accept my sincere apologies for the delay your experienced at our front desk. It's true that our lobby does become very busy at peak periods and we are always looking at ways to streamline the process and improve upon the guest experience, so many thanks for you invaluable feedback and comments. It was a pleasure to have you stay with us and on behalf of the entire team here at The Holiday Inn Golden Mile - we very much hope to welcome you back soon. Warmest regards.
4 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017
感谢您选择入住本酒店并就是次入住給予好评,我们很高兴知道您对酒店各方面也感到满意。期待您下一次到訪香港時,再次选择我們。香港金域假日酒店 谨启
5 out of 5
by Tom

Posted Jul 20, 2017 on Hotels
Very comfortable business stay, in a lively part of TST, with great links to the mainland and beyond.
Comment from Hotel Management
Jul 23, 2017
Thank you very much posting your review here. We are absolutely delighted that you enjoyed your stay at The Holiday Inn Golden Mile and found it the perfect base for your business trip. We are particularly pleased that you were impressed by the hotel's fantastic location with all of its opportunities for business and transport connections - and a diverse range of dining options too. It's wonderful that you were so happy with your stay with us, and your kind words mean a great deal to all of us here. We very much hope you had a successful trip and that you will choose to stay with us on your next visit, so that we can extend another warm welcome to you. Again, many thanks for the great feedback. With warmest regards.
4 out of 5
by Sarith

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
感謝您選擇入住本酒店並就是次入住給予好評,我们很高兴知道您喜欢本酒店的整体表现。期望将来有机会再次接待您,能为您提供一个更愉快的体验。香港金域假日酒店 谨启
5 out of 5
Recommended
for Everyone
by A verified traveler from Chiang Mai, Thailand

Excellent Hotel and Facilities

Posted Jul 17, 2017
Pros: We really enjoyed the executive club room. Neither of us drinks alcohol but the food in the club room was outstanding during happy hour.
Cons: We were pleased with the food, access to public transportation, and hotel staff. I can't think of anything that could improve this hotel.
Location: The MRT station was located right across the street from the hotel, along with plenty of restaurants, and shopping next to the hotel.
We took the express train from Hong Kong International Airport to Kowloon Station, and caught a free hotel shuttle to the Holiday Inn. The train and free shuttle bus service runs about every ten minutes. The hotel staff checked us into the hotel quickly and provided us our room without waiting for the standard check-in time. Our room was on the 18th floor and executive club room access came with the room. Our room was clean, quiet, and spacious. The hotel breakfast was excellent. The MRT station was located right across the street from the hotel. Victoria Harbor was about a ten minute walk from the hotel. There were many restaurants near the hotel as well as shopping. The hotel staff checked us out quickly. The next time we visit Hong Kong, we will be checking into this hotel again.
Comment from Hotel Management
Jul 19, 2017 by Michel Cottray, General Manager, Hotel Management
On behalf of my entire team, thank you so much for this lovely review and we are absolutely delighted that you enjoyed your stay with us so much. It's great to know that you enjoyed the facilities and services of our Executive Lounge and be assured I have passed on your very kind words to the team there and it was greatly appreciated by all. Many thanks for choosing us here in Hong Kong and we all hope to welcome you back in the very near future. Warmest regards.
4 out of 5
by mr ebrahim yacoob

Nice hotel

Posted Jul 16, 2017 on Hotels
Good location, fast check in
Comment from Hotel Management
Jul 20, 2017
How fantastic to hear that you enjoyed your stay with us at The Holiday Inn Golden Mile! We strive to provide the best service and experience for all of our guests - from speedy check-in to comfortable rooms - and it is marvellous to know that your time with us in Hong Kong met your expectations. We're particularly glad that you enjoyed our dynamic, central location here in the heart of the city. We thank you for your kind feedback, and the whole team very much hope to welcome you back to Hong Kong soon. With warmest regards.
4 out of 5
by A verified traveler from Bangkok

Walls thin. yelling of obscenities could be heard

Posted Jul 16, 2017 on Orbitz
Pros: pool, location, sauna, gym
Cons: Attitude of management.
Location: Great location
management charged us for movies my children pressed unknowingly on remote. They could see movies were never watched.........Manager had a power complex and was rude.
Comment from Hotel Management
Jul 19, 2017 by Michel Cottray, General Manager, Hotel Management
Whilst I'm delighted that you enjoyed you stay overall and appreciated our pool and fitness facilities, please do accept my sincere and heartfelt apologies for the issue your experienced with one of my duty managers. I will be investigating this fully on you behalf, but I would like to assure you that no offence was intended. I do hope that this aside, you had a great visit to Hong Kong and on behalf of my entire team - we all hope to have the pleasure and privilege of welcoming you back in the very near future. Warmest regards from Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location opp MTR TST exit C

Posted Jul 16, 2017
Polite staffs and clean room. Early registration for check in is available, however, will require to wait till 3pm for the room to be ready. There is free express bus shuttle from kowloon station bus K3 to the hotel (1st stop).
Comment from Hotel Management
Jul 19, 2017 by Michel Cottray, General Manager, Hotel Management
Many thanks for taking the time to post your review and feedback here and for choosing us as your hotel in Hong Kong. I was delighted that you enjoyed your stay with us and especially happy that my team looked after you so well. It was our pleasure to host you and on behalf of the entire team here at the hotel - we all hope to have the pleasure of welcoming you back in the very near future. Warmest regards from Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Nice hotel but I got a bad room that was smelly and noisy aircon. They apologised and gave me a gift
Comment from Hotel Management
Jul 17, 2017 by Michel Cottray, General Manager, Hotel Management
Many thanks for posting your review here and for your feedback - which as always is greatly valued and appreciated. I'm delighted that my team were swift to respond to your request and that things were resolved to your satisfaction. It was a pleasure to have you stay with us and on behalf of the entire team here at the hotel - we all hope to welcome you back in the very near future. Warmest regards from Hong Kong.