Ratings based on 1,043 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Great location , beautiful harbour view, great front desk services
5 out of 5
Recommended
for Everyone
by A verified traveler from Guangzhou, China

Great hotel but major construction next door

Posted Nov 27, 2017
Love the hotel, especially the restaurants, and the view of the harbor is unbeatable. But there are major construction projects on both sides of the hotel. The pool deck is overshadowed by ugly scaffolding.
Comment from Hotel Management
Nov 28, 2017 by InterContinental Hong Kong, Hotel Management
Thank you for staying with us. We look forward to welcoming you back in your next trip to Hong Kong.
4 out of 5
by A verified traveler from UK

Cool Hotel ... Far Too Warm Room

Posted Nov 19, 2017
Stylish hotel, great service, lovely public areas and fabulous views. Could be (and can be) perfect. However, our room was (with fill aircon) running at 24C minimum. There were portable air on units in the corridor and a complete surprise at reception that anything might be wrong. We probably just hit the hotel at a bad time due to renovations, but the price we paid per night really demanded better. There are some great hotels very close to the Intercontinental ... you could always stay there for less money and still enjoy the fabulous bar as a non resident. That is what we will be doing next time
Comment from Hotel Management
Nov 28, 2017 by InterContinental Hong Kong, Hotel Management
Thank you for staying with us. We look forward to welcoming you back in your next trip to Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveler

Top notch location

Posted Nov 12, 2017
Location is why this hotel stands out, definitely recommends rooms with a harbor view. However, the interior of the room is outdated and need a major upgrade
Comment from Hotel Management
Nov 22, 2017 by InterContinental Hong Kong, Hotel Management
Thank you for your valuable comment.
4 out of 5
by A verified traveler from UK

Fantastic location - pity about the noise !

Posted Nov 7, 2017
Pros: Everything apart from the noisy building work going on around the hotel
Cons: The hotel cannot be responsible for the building going on around it but we are disappointed that we were not made aware by Expedia when booking
Location: The location is fantastic giving you easy access to Hong Kong harbour and all the transports links nearby
We had a fantastic holiday in Hong Kong and cannot fault the facilities and location of the Intercontinental hotel. We were however very disappointed to not have been informed either by Expedia that extensive building work is taking place to both sides of the hotel pool area.We chose this hotel for it's excellent location but also because it has an outdoor pool area which we had hoped to use daily as a relaxing alternative to the busy city. Sadly at times due to the excessive noise levels this was not pleasurable. We appreciate this is not the fault of the hotel but feel we should have been advised when booking that this building work was in progress. It was never our intention to sit round the pool all day but our plans were to use the outdoor area much more often than we did - this was only as a result of the noise from both sides of the hotel. We feel this should have been communicated to us by Expedia to give us the option of making an informed decision before booking what was an expensive trip
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice View Old Hotel

Posted Nov 4, 2017
The location is perfect as long as you get the river view room. if not a river view room, you will end up getting an old 5 star room with not much going on. The bed comfort is 2/5. The gym 3/5. The view at the river is unimaginable.
Comment from Hotel Management
Nov 14, 2017 by InterContinental Hong Kong, Hotel Management
Thank you for comment and we look forward to welcoming you back to our hotel in not distance future.
1 out of 5
by A verified traveler from New York

City View is of construction, picture attached

Posted Sep 12, 2017
Cons: Customer service, representatives are not polite or respectful
The room at this facility was misrepresented. The check in staff stated this was a "city view," as well as Expedia. I am attaching the view from the room I was provided, and when I asked for this to be resolved, I was told I would have to pay. The view was of construction in its entirety. Moreover, the hotel wrongfully charged my credit card. When I disputed this transaction at the hotel, the assistant manager threatened to call the police. I am a foreigner in Hong Kong, and felt extremely unsafe and harassed at this facility. I will never consider Intercontinental HK as an option for stay.
5 out of 5
by Andreas

excellent hotel, amazing view, excellent location

Posted Sep 11, 2017 on Hotels
excellent hotel, amazing view, excellent location. Very closed to subway, lot of attraction in the area
5 out of 5
by Nish

This traveler left a rating score only Posted Sep 10, 2017 on Hotels
5 out of 5
by john

Great hotel

Posted Sep 9, 2017 on Hotels
Amazing view of Victoria harbour from the our room Great room Great hotel Recommended