Ratings based on 1,196 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

One of the best hotels you will ever stay in.

Posted Oct 14, 2017
Pros: Location is great within walking distance of great shopping and the star ferry.
Cons: This hotel needs absolutely no improvement what so ever. Just should add some more floors for more people to enjoy the great experience.
Location: Beautiful view of the harbor and within walking distance of many great restaurants and bars.
Staff is impeccable. It all starts with the airport pickup, and the great treatment you will receive for the rest of your stay. No one will treat you better than the people at the counter, restaurants, and Tapas bar. They are there to take care of your every need and will do it with cheer and a smile. Great stay.
Comment from Hotel Management
Oct 16, 2017 by Philip Dewar, General Manager, Hotel Management
Dear LM, thank you for sharing your staying experience with us. We are all thrilled to hear how our genuine service and dedication have left such a lasting impression on you. We hope to welcome you back real soon. Yours, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, canada

excellent location.

Posted Oct 9, 2017
The staff was really helpful given I speak no mandarin or Cantonese. Everyone welcomed me and did their best to assist me. The hotel is clean but maybe a little outdated. The decor in the rooms could be improved. Excellent location...minutes to metro, shopping, and entertainment area. I like to work out and the gym is awesome. I would definitely stay here again.
Comment from Hotel Management
Oct 9, 2017 by Philip Dewar, General Manager, Hotel Management
Thank you Jim for your kind words. We are indeed pleased to hear that our warm hospitality and convenent location have left you a great impression. We all look forward to welcoming you back in the near future. Yours, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

perfect. quiet. good location fantastic breakfast

Posted Oct 8, 2017
Perfect for business. Beautiful desk in the room. fantastic breakfast. excellent overall
Comment from Hotel Management
Oct 9, 2017 by Philip Dewar, General Manager, Hotel Management
Thank you for your nice compliments. We are all pleased to know that you have enjoyed a wonderful stay with us. We all hope to welcome you back real soon. Best regards, Philip Dewar, General Manager
3 out of 5
by A verified traveler from Sydney

service ok, room is small

Posted Sep 11, 2017
service is not too bad, room is quite small for a 5* hotel
Comment from Hotel Management
Sep 15, 2017 by Philip Dewar, General Manager, Hotel Management
Thank you Jack for your compliments and comments. We all look forward to welcoming you back soon. Yours, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Prairieville, LA

Posted Sep 5, 2017
Check in was easy and room was ready when we arrived. Staff always available to help and recommend restaurants within walking distance of hotel.
Comment from Hotel Management
Sep 8, 2017 by Philip Dewar, General Manager, Hotel Management
Dear Louise, thank you for your great support. We are all pleased to hear that you thoroughly enjoyed your stay with us. We are already counting down to your next happy return visit real soon. Best regards, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Aliso Viejo, CA

Great hotel, great service!

Posted Sep 4, 2017
We really enjoyed are stay at the Kowloon Shangri-La. It is well located in Hong Kong. The service was excellent in all areas, but I would especially like to mention the bellman, doorman, and concierge. They were very competent, friendly, and their suggestions made our stay better. The Shang Palace restaurant was a special experience. My daughter and I had dinner there and then came back for lunch the next day. The food, especially the egg tarts, prawn curry, and crispy lobster, were amazing. The manager did an excellent job helping us develop our own tasting menu and pairing the wines. The staff was attentive. We also enjoyed tea or a drink in the lobby with the added benefit of music. I would highly recommend this hotel.
Comment from Hotel Management
Sep 5, 2017 by Philip Dewar, General Manager, Hotel Management
Dear Mona, thank you for sharing such a fantastic experience with us. We are indeed pleased to know that our colleagues have left you a lasting impression with their genuine service. We are also glad to hear that you enjoyed a wonderful gourmet experience at Shang Palace. We all look forward to welcoming you and your family back for another delightful stay. Best regards, Philip Dewar, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv, Israel

Posted Aug 28, 2017
Nice and clean hotel, totally feels like 5 star hotel. Close to the subway station
Comment from Hotel Management
Aug 30, 2017 by Philip Dewar, General Manager, Hotel Management
Dear Nick, thank you for sharing your nice experience. We all look forward to delighting you again next time. Yours, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from maputo

nice hotel , large rooms and excelent hotel staff

Posted Aug 23, 2017
Pros: everything
Location: good location. metro station, restaurants and shops nearby
I liked the large rooms and the beautifull view of hong kong by night
Comment from Hotel Management
Aug 28, 2017 by Philip Dewar, General Manager, Hotel Management
Thank you nina for sharing such a wonderful stay. We all cannot wait to welcome you back to our world of hospitality. Yours, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Aug 22, 2017
Absolutely awesome. Can't wait to return. A high point of Hong Kong!!
Comment from Hotel Management
Aug 28, 2017 by Philip Dewar, General Manager, Hotel Management
Thank you J2 for your wonderful compliments - we are already counting down to your next happy return visit. Yours, Philip Dewar, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great service!

Posted Aug 17, 2017
We had a great time staying here. Would recommend this hotel to anyone staying in Kowloon.
Comment from Hotel Management
Aug 28, 2017 by Philip Dewar, General Manager, Hotel Management
Dear le, thank you for recommending us. We all hope to welcome you back in town real soon. Yours, Philip Dewar, General Manager