Ratings based on 922 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from miami florida

Great hotel in Tsim Sha Tsui, Kowloon

Posted Dec 1, 2017
This hotel is perfectly located with the Star Ferry terminal, the subway station, and the Harbour City mall practically right next door. The staff is efficient and helped direct me to a grocery store, the bus to Aberdeen.
Comment from Hotel Management
Dec 6, 2017 by Tiffany, Hotel Management
Dear guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Stay at the Marco Polos every time in HK which is several times a year. The thing I feel lacking is their customer acknowledgement especially after I’ve been a loyal customer for more than 30 years, and stay several times a year.
Comment from Hotel Management
Nov 8, 2017 by Tiffany, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Thomas Salg General Manager Marco Polo Hotels – Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveler from gold coast, australia

Great location

Posted Nov 7, 2017
It is close to the ferry, MTR, bus station, next door to the biggest shopping centre I’ve ever seen. Perfect spot for the symphony of lights from the car park roof . The hotel had a beer feast on which was a great time . It’s my second time staying here and highly recommend it
Comment from Hotel Management
Nov 9, 2017 by Tiffany, Hotel Management
Dear Karen, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
3 out of 5
by A verified traveler from Auckland

45 mintues check in

Posted Nov 1, 2017
Pros: Location
Cons: check in time
Location: Great location
Took too long to check in. Polite staff. Room Clean
Comment from Hotel Management
Nov 6, 2017 by Tiffany, Hotel Management
Dear Shane, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
3 out of 5
by A verified traveler from new zealand

Not enough room for a family of 4

Posted Oct 4, 2017
Booked a room for 2 adults and 2 children, and got a room with s double and single bed(all they can do!) wasn't impressed!!
Comment from Hotel Management
Oct 27, 2017 by Tiffany, Hotel Management
Dear Clare, Thank you for taking the time to share your experience with us. We are sincerely sorry for the experience you had and our room arrangement is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Hotel

Posted Sep 15, 2017
Expected the hotel room to be better as many people recommended to stay there. The bathroom was just way too small
Comment from Hotel Management
Sep 18, 2017 by Marco Polo Hongkong Hotel, Hotel Management
Dear A&m, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Thomas Salg General Manager Marco Polo Hotels – Hong Kong
5 out of 5
by monique

Great stay!

Posted Aug 21, 2017 on Hotels
Great stay, attentive staff, amazing location. Room was very big by Hong Kong standards. I didn't get a view, but spent my time exploring the city on foot. Restaurants inside are very overpriced, but plenty of local restaurants to enjoy a more authentic Hong Kong experience.
Comment from Hotel Management
Aug 30, 2017
Dear Monique, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
4 out of 5
by A verified traveler

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
Dear guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Kings Park, New York

We enjoy our stay

Posted Jul 19, 2017
Convenient location and the harbor view room is perfect for our stay.
Comment from Hotel Management
Jul 20, 2017 by Marco Polo Hongkong Hotel, Hotel Management
Dear Jessy, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
5 out of 5
by Geordie

Best location for Hong Kong

Posted Jul 19, 2017 on Hotels
I have been many times to Hong Kong. We stayed in Marco Polo because they have just finished renovations and upgrading the hotel. It is by far the easiest location to catch the jet ferry to Macau or the star ferry to Hong Kong island. If you are at least 2 people in your party there is no need for a shuttle from the airport a taxi is faster and no wait it costs us $165 including the toll.
Comment from Hotel Management
Jul 24, 2017
Dear Geordie, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong