Ratings based on 3,850 Verified Reviews

3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto

Location, Location and Location

Posted Nov 13, 2017
Pros: Location
Cons: Room space...
The hotel is only ok. However, you can't beat its location.
1 out of 5
by A verified traveler from Vancouver, Canada

Never again..

Posted Oct 22, 2017
Although the location of the hotel is central, I guess that’s why they charge what they do, it is not a 4 star hotel. The staff is horrible, lazy and not helpful at all. They deferred everything away. There isn’t much of a lobby, if you need to wait for someone you have to fight for space on the 6 couches that are laid out. Internet is very slow and hard to get cabs to come into the front entrance. Would never stay here again or recommend it again.
4 out of 5
by A verified traveler

Ok Hotel with great location

Posted Oct 17, 2017
The Kowloon Hotel is still probably one of the best deals in Kowloon due to its amazing location. The Hotel has grown old, the rooms are really small, but the location cant be beat. It is always crouded, staff is OK, as well as food. Hotel is clean, even though the hallway rugs have been there probably since the first time i stayed in 1998.
3 out of 5
Recommended
for Everyone
by A verified traveler

City Central

Posted Oct 11, 2017
Pros: Centrally located
Cons: Accessibility to restaurants within the hotel
Location: Everything is close in regards to shopping district, cultural museum, and water front.
The hotel is centrally located and near everything. The hotel rooms are clean but small, so an upgrade was necessary. 24 hours airport shuttle is advertised but not actually available. Hotel restaurants were booked and not accessible when needed which was disappointing. Overall, it was an ok experience, and we wouldn't mind trying this facility again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC, Canada

Location...Location...Location

Posted Oct 3, 2017
Pros: Location Staff
Cons: Clean rooms more efficiently. Found that there was dust in bedroom and mold in certain areas in bathroom.
Location: Walking distance to MRT. Walking to restaurants and shopping with ease. Great area to get out and explore.
I found that the hotel was great for location. Seconds away from the MRT...walking distance to restaurants, shopping malls and other forms of transit like the ferry to Hong Kong. Check in..simple and easy. Staff...very open to helping on all requests. Room...Small. Very common in Asia. Found it hard with such a small room on where to pack away luggage and bags. Location of the hotel made up for everything. I walked or used local transportation every day with such ease.
Comment from Hotel Management
Oct 10, 2017 by The Kowloon Hotel Management, Hotel Management
Dear Neil, Thank you for staying with us at The Kowloon Hotel. We are thrilled to know that you enjoyed our central location and service provided, but regret to know that the room cleanliness did not meet your expectations. Please be assured that our housekeeping has been reminded of this issue and will ensure proper cleaning procedures are adhered to at all times. Please accept our sincere apologies and thank you again for your comments. We look forward to welcoming your return in the future! Best wishes, The Kowloon Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Wi Fi was too slow

Posted Sep 30, 2017
Pros: Great location!
Cons: Need faster Wi Fi
Location: Great location - Shopping and dining! Walking distance to Star Ferry to Hong Kong Island. Connected to Metro from the Hotel shopping center
Almost perfect for our trip - all within walking distance.
Comment from Hotel Management
Oct 9, 2017 by The Kowloon Hotel Management, Hotel Management
Dear Jay, Thank you for staying with us at The Kowloon Hotel. We are glad to know that you were able to benefit from our central location with close proximity to various dining and shopping outlets. Regarding your comment on WiFi, we will review the existing WiFi with management for further improvements to be made in the future. Thank you again for your comments and please do join us again. It will be our pleasure welcoming you back! Best wishes, The Kowloon Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Conveniently located at the heart of TST disctrict

Posted Sep 30, 2017
Pros: Location
Cons: The Hotel looks like it has had better days, the smell of the carpet hits you on the first day.
Location: View of the harbour, drinks at the isquare for a night view, TST shopping experience.
The location is better to none for those who want to use public transport. Easy access to MTR and buses.
Comment from Hotel Management
Oct 9, 2017 by The Kowloon Hotel Management, Hotel Management
Dear Fernando, Thank you for staying with us at The Kowloon Hotel. We are delighted to know that you enjoyed our convenient location. Meanwhile, regarding the smell issue, please be assured that our housekeeping has been reminded and will ensure proper cleaning procedures are adhered to at all times. We will continue working on the issue you addressed. Thank you for your feedback. We look forward to welcoming you back in the near future. Best wishes, The Kowloon Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great hotel in the center of Kowloon.

Posted Sep 23, 2017
Staying at the club level rooms was excellent. The staff did a great job of accommodating us.
Comment from Hotel Management
Sep 26, 2017 by The Kowloon Hotel Management, Hotel Management
Dear Jeff, Thank you for staying with us at The Kowloon Hotel. We are especially glad that you have enjoyed our service and extra comfort as a Club Floor Guest. We are so thrilled that you gave us such a positive feedback which must be shared with our and motivate our Harbour Club Floor team to continue to deliver a high level of service. We all look forward to welcoming you back on another amazing stay in the near future. Best wishes, The Kowloon Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Best Location in Kowloon

Posted Sep 11, 2017
Cons: Hall ways are dark and the carpet is starting to look bad.
Location: Location: on top of a metro station. Bay is a 2 minute walk. Walk of Stars 7 minute walk. Many shops, bars, restaurants very close
Have stayed here many times. The rooms are typical size for HK. The halls are dark and the carpet is looking dirty. Overall though, the hotel is pretty nice for the money. Club level adds a nice touch with snacks and drinks. Location: on top of a metro station. Bay is a 2 minute walk. Walk of Stars 7 minute walk. Many shops, bars, restaurants very close.
Comment from Hotel Management
Sep 19, 2017 by The Kowloon Hotel Management, Hotel Management
Dear Jeff, Thank you for staying at The Kowloon Hotel with us again! We are especially glad that you have enjoyed extra comfort and privileges as a Club Floor Guest. Regarding your comments on the hotel facilities, we will definitely review with management for further improvement in the future. Your feedback is of great value to us as we always strive to delight and satisfy our guests. Thank you again for your comprehensive review and we look forward to welcoming you back soon! Best wishes, The Kowloon Hotel Management
3 out of 5
by A verified traveler from uk

Centrally located but small rooms

Posted Aug 23, 2017
Pros: great location and metro access
Cons: small rooms should have small prices
The hotel was ok but expensive for the size of room you got. Nothing special about the facilities but then nothing wrong either. There are lots of luxury hotels nearby though they are also very expensive.
Comment from Hotel Management
Aug 29, 2017 by The Kowloon Hotel Management, Hotel Management
Dear Guest, Thank you for staying with us at The Kowloon Hotel. It is wonderful to know that you enjoyed our convenient location with easy access to transportation resources. Thank you again for your review and we look forward to welcoming you back. Best wishes, The Kowloon Hotel Management