Ratings based on 191 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice motel

Posted Jul 2, 2017
This is a good motel for the price. The staff was friendly, the breakfast was good, and the room was spacious and clean, but almost all their carpets needed a good washing.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Thank you for taking the time to tell us about your recent stay with us at Comfort Inn & Suites Tualatin-Portland South. We are very sorry if there was any inconvenience with the carpets in your room and will make sure our staff is aware of this issue based on your feedback. We are very pleased to hear that we were able to give you an affordable price and provide high-quality customer service, clean rooms, and excellent breakfast accommodations. We are also very glad to hear from our customers and hope that you will be back to stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel in pleasant environment

Posted Jun 25, 2017
Our room was clean and quiet. The bedding was comfortable, and ventilation was good.
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Dear Samuel, You pay us the greatest compliment by taking the time to share your five-star experience at the Comfort Inn & Suites Tualatin - Portland South. We are absolutely elated to hear that you found the accommodations clean, comfortable and pleasing. We hope you took the opportunity to take advantage of our convenient location by shopping at Washington Square Mall or Bridgeport Village Shopping Center or exploring the Washington County Wine Country. Thank you for sharing and we hope to see you again soon!
2 out of 5
by A verified traveler from Seattle

Smokey!!

Posted Jun 5, 2017
Unresponsive to smoke in the bathroom issue! Did very little to rectify the situation. Initially charged me $250 for the smoke!!
Comment from Hotel Management
Jun 9, 2017 by General Manager, Hotel Management
Dear Jay, It is regrettable that there was some confusion regarding the smokey smell in your room and that you were charged the cleaning fee. We are glad that that situation was cleared up. We apologize that a previous guest disregarded our smoke-free policy and that it caused you discomfort. We are particularly sorry for the fact that you do not feel that we provided you with a suitable solution to the problem. It is our goal to provide our guests with a pleasant, peaceful, and comfortable stay and we regret that we were unable to create that for you during this visit. We are confident that, if given a chance, we will provide you with a stay that better meets your and our expectations. Thank you for sharing your thoughts.
4 out of 5
Recommended
for Everyone
by A verified traveler from Goole Yorkshire England

Great location

Posted Jun 3, 2017
Had a great stay staff very warm and friendly ,nothing to much trouble always willing to help,room nice and large, bed very comfy I usually complain about hotel beds either too soft or hard but this one was spot on brill nights sleep every night,breakfast was basic but ok not a massive choice ,overall a really enjoyable stay and would stay there again
Comment from Hotel Management
Jun 9, 2017 by General Manager, Hotel Management
Dear Simon, Thank you for taking the time to provide comments on your recent stay at the Comfort Inn & Suites Tualatin - Portland South. We are thrilled to hear that you would like to come back and stay with us again! We agree that we have a fabulous team that has an above and beyond attitude toward service and we appreciate the acknowledgment. It is great to know that our beds were just your preference but will certainly have a look at our breakfast options and see if we can't bring them up to the level of our comfort and service! Thanks for sharing your thoughts. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland

Nice hotel

Posted May 20, 2017
Nice rooms, ir was clean. Breakfast was very good. Staff was friendly and helpful. Would stau there again.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Dear Amy, We're flattered to receive your kind review of Comfort Inn & Suites Tualatin-Portland South! It was our pleasure to provide you with clean, attractive accommodations and friendly service. We're glad our delicious breakfast met your expectations as well. It's wonderful to hear that you'd choose to stay with us again, and we look forward to welcoming you back!
1 out of 5
by A verified traveler from Sherwood OR

Posted Apr 23, 2017 on Orbitz
The staff at this hotel is incompetent. Stayed one night and been charged twice. I called the hotel twice already they promised to refund the money. Since then , passed quite sometime​ and nothing. I have to call once again tomorrow. There is no way I let them keep my $113... So frustrated...
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Dear Alex, Once again, please accept our sincere apologies for the billing issue that you encountered during your stay. After refunds are issued, it may take 5-7 business days for funds to be available in your account, depending on your bank. We apologize again for the delay and the inconvenience this caused.
5 out of 5
by Alyssia

This traveler left a rating score only Posted Apr 19, 2017 on Hotels
3 out of 5
by Dennis

Stuffy Stay

Posted Apr 3, 2017 on Hotels
Room was stuffy and air conditioning would not work
Comment from Hotel Management
Apr 5, 2017
Dear Dennis, Our aim here is to provide our guests with a clean, comfortable experience. Hearing we did not deliver this is concerning and we apologize for not meeting our usual standards. We appreciate you letting us know about your visit, though we hope you notified our staff of the issues you encountered during your stay as well. Our team is always happy to help and find a solution to problems such as a faulty AC unit. It's our hope that our accommodations met your needs otherwise. It would be a pleasure to host you again and ensure you are provided with a comfortable, cool room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Posted Mar 31, 2017
Pros: Friendly, helpful staff, pleasant surroundings.
Cons: There really could be more insulation between walls and floors. The floor tiles in doorway of bathroom are badly in need of new grout, a trip hazard.
Location: lots of shopping and convenience of a restaurant across the street.
One more improvement would be the "spotlights" directed at the parking lot side windows...obviously for safety of everyone, but they don't have to be directed at the building windows. All in all, would stay here again.
Comment from Hotel Management
Apr 5, 2017 by GM, Hotel Management
Dear Mac, Thank you for taking the time to provide feedback about your experience with us. We pride ourselves in providing friendly service and are very pleased to have been of assistance to you. The safety and comfort of our guests is always paramount, and we are required to have a well-lit parking lot. We apologize if the lights affected your stay and will consider ways to lessen this inconvenience. Our location, convenient to shops and restaurants, is a real benefit to our guests and we hope you were able to enjoy it fully. It was our pleasure to host you, and we hope to see you again soon.
4 out of 5
by William

Posted Mar 16, 2017 on Hotels
Good place to stay. Great Location. Clean Room. Decent Breakfast. The only issue was that the bathroom sink drained slowly.
Comment from Hotel Management
Mar 29, 2017
Dear William, Here at the Comfort Inn & Suites Tualatin, we strive to provide our guests with a clean and comfortable home away from home, and we're happy to hear that you enjoyed your stay! We appreciate your thoughtful feedback and will certainly look into the drainage problem you experienced. Thanks again for the information and we hope you will join us again on your next trip to Portland!