Nice Hotel for Transit
Posted Feb 20, 2017
The hotel was nice, but then, the downpoint is the food. I ordered fried rice as the room service, and its a bit too sweet for me. Also, the lift is not working really well, as I tried to press the button, but it is nit working until my fifth try
Comment from Hotel Management
Feb 24, 2017 by Virginie, Hotel Management
Dear Valued Guest,
Thank you for sharing your review about your stay with us.
I would like to apologize for the inconvenient situation during your stay. We are sorry that our standards of service have not been up to expectation.
We appreciated the time you spent to explain your disappointment especially about the food and elevator. We have reviewed with the Food and Beverage Department for more training and controlling to improve our services to meet our Guest's expectations. For your information, the elevator is a touch sensitive button.
Moreover, we were happy to read that you enjoyed the hotel room and friendly staffs.
Once again, please accept our sincere apologies for the inconvenience caused and thank you for choosing HARRIS Hotel Tuban-Bali.
Virginie Tutin Sandstrom