Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Darwin NT

Quest Hotel Tuban Bali

Posted Aug 17, 2016
Pros: Close to airport
Location: Not much close by
I checked in late at night at 11 pm having prepaid my stay and the night staff did not have me booking and fooled around for 30 minutes trying to locate it. The room offered smelled very badly of cigarette smoke and again there was a lot delay to find a second clean room - by this time almost midnight. CAUTION most Indonesian hotels allow smoking in their rooms - smoking or non smoking does not seem to make any difference so always make sure that the room has not had a smoker in it. Nice breakfast.
Comment from Hotel Management
Nov 8, 2016 by Ms. I.G.A.A Widiastri, Hotel Management
Dear David W, Ready for A Quest ? Our truly thank for taking time to share your experience at Quest Hotel Kuta First of all, allow us to take this opportunity to express our sincere regret for the inconvenience that you encountered during your stay with Quest Hotel Kuta. We do hope this inconvenience not changing your mind to back to Quest Hotel Kuta. On the other hand, We thank you for your complimentary words upon our cuisine you may enjoyed. Sincerely yours, Ms. I.G.A.A. Widiastri Hotel Manager
3 out of 5
by A verified traveler from Western Australia

Posted Aug 15, 2016 on Lastminute
Pros: Not much
Cons: Start with breakfast and keep going.
Location: I am sure that this is great for travellers who need to be near the mosque.
I chose this hotel due to it's proximity to the airport. That was a mistake. The sound of the evening call to prayer from the local mosque and the surrounding lack of amenities and perilous footpaths made my stay memorable for all the wrong reasons. The crowning glory on this was the so-called breakfast in the restaurant. The tea & coffee were stewed past recognition, I paid extra for a fresh coffee that was undrinkable. The food was uniformly awful. I decided that you couldn't go wrong with toast, only to find that the butter was rancid and the jam was basically red sugar jelly.
Comment from Hotel Management
Nov 8, 2016 by Ms. I.G.A.A Widiastri, Hotel Management
Dear Julie Ready for A Quest ? Thank you for your comment and we sincerely apologize for any inconvenience whilst residing at Quest Hotel Kuta We regret that the service you have experienced has not lived up to your expectation and we have also noted all your points regarding hotel facilities and cuisine that we will use as valuable feedback for our improvement We thankful to your constructive feedback and we do hope that your less than perfect experience will not prevent you from coming back to Quest Hotel Kuta in the near future Sincerely yours, Ms. I.G.A.A Widiastri Hotel Manager
5 out of 5
by Peter Gerard F from USA

Highly recommended...

Posted Aug 7, 2016 on Hotels
I only stayed 1 night in this hotel as it is very close to the airport and has a free shuttle. I highly recommend it not just for short stay. Central, free shuttle back and forth nice room, good free breakfast and a nice pool area. I found this hotel extremely good for my purpose on this trip and would use it again.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Peter Gerard F, Ready for A Quest ? Our sincere thank for your kind words and time you took to share your experience with Quest Hotel Kuta It is great to hear, that you have enjoyed your stay with us particularly the service, facilities and cuisine we offer. We really appreciate your positive comments and that you have enjoyed your time with Quest Hotel Kuta On behalf of entire team, thank you for sharing your experience and look forward with pleasure to welcoming you again to stay with Quest Hotel Kuta in near future Sincerely yours, Ms. I.G.A.A Widiastri Hotel Manager
4 out of 5
by Susan from Australia

Good airport hotel and short stays

Posted Aug 6, 2016 on Hotels
Was caught out by the ash cloud in Bali this was great for last minute booking and airport shuttle
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Susan, Ready for A Quest ? Many thank for your positive review about Quest Hotel Kuta We are in the big hope that you will visit and stay again for holidays time in near future Sincerely yours, Ms. I.G.A.A. Widiastri Hotel Manager
4 out of 5
by Susan from Australia

good stort term hotel

Posted Aug 5, 2016 on Hotels
Unexpected stay due to ask cloud. Great free airport shuttle, tea and coffee in the room. Good breakfast.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Susan, Ready For A Quest ? Thank you for your short and positive review at TripAdvisor We are happy indeed to know that you have enjoyed our hotel during stay We do hope to have the pleasure to welcome you back in the future and certainly hope that your next stay will be longer and enjoyable Sincerely yours, Ms. I.G.A.A Widiastri Hotel Manager
3 out of 5
by A verified traveler

デイユース

Posted Jul 25, 2016 on Hotels
デイユースで利用しました。 フロントの対応はてきぱきとしており、チェックインはスムーズなものでした。 その後スパの場所を聞いたら、忙しそうに「知らない」だけの対応でしたが。 セキュリティの方の方が感じがよかったです。 部屋番号、wifiのパスなどが書かれたケースに入ったカードキーを持って部屋へ。 部屋はきれいにされており、清潔感は十分ですが わりと新しいホテルのはずなのに家具はけっこう傷だらけ バスルームのドアのノブは壊れたままでした。 テレビのリモコンが全く使えず、ちょうどフロアにいた清掃員に声をかけたら すぐに交換してくれましたが、チャンネルリストとテレビの番号が一致せず… バリではあまり期待できない水回りは勢いも水はけもよくかなりよい方だと思います。 Wi-Fiの電波も問題なく使えました。 空港までの送迎を予約しており、時間通りにフロントに行きましたが 「今空港から戻ってきてるから15分ほど待ってくれ」とのこと。 予約をきっちり管理しているというよりも 数台ある車を順次回して対応しているようなので 利用する際は余裕をもって予約した方がいいかもしれません。 ドライバーさんが非常にすてきな方で、話も弾み、 空港までの道のり、バリでの最後の時間をきもちよく過ごすことができました。 ホテル周辺には、ローカルなワルンがたくさんあり、 旅行者向けであろうスタバなどが入った商業施設、スーパー、 コンビニもあり数時間の滞在でしたが全く退屈しませんでした!
3 out of 5
by A verified traveler

가성비가 좋음 퀘스트 호텔

Posted Jul 22, 2016 on Hotels
공항과 아주가까워서 매우 좋았습니다. 잠시 묶고 갈 숙소로 좋은 것 같고, 호텔이 아주 깨끗하지는 않지만 가성비를 생각하면 최고인 것 같습니다.
3 out of 5
by Joni from perth

It is okay for the price.

Posted Jul 8, 2016 on Hotels
For the Bali standard, it is okay. I am not sure I would come back again. The hotel is in poor condition. The breakfast was... sad, as they run out of food at 9 am. The location is good but the area is just okay
4 out of 5
by A verified traveler

Posted Jun 23, 2016
for a first trip in Bali, Quest Hotel Kuta was a good choice. they had free shuttles to the near by mall which was good, but if they were free/had spare time they would drive us if we asked. the staff were friendly and nice.
4 out of 5
by A verified traveler from jkt

Hotel bagus

Posted May 6, 2016
Makanan deliverynya enak Sayang buffet breakfastnya biasa aja Ada layanan jemput di bandara Jadi nilai plus tersendiri Dekat dengan mall, atm ada di mall Dekat dengan lokasi uner standby