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Reviews of Courtyard by Marriott Atlanta Northlake

3 out of 5
Courtyard by Marriott Atlanta Northlake
4083 La Vista Road, Tucker, GA

Reviews

7.4

Good

Rating 10 - Excellent. 253 out of 744 reviews" "
Rating 8 - Good. 222 out of 744 reviews" "
Rating 6 - Okay. 111 out of 744 reviews" "
Rating 4 - Poor. 79 out of 744 reviews" "
Rating 2 - Terrible. 79 out of 744 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet despite the renovations going on.
Stayed 2 nights in Mar 2024

10/10 Excellent

jay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel I did see they have renovations going on but they still could have kept the other rooms that haven't been renovated clean. The shower had hair in it, the doors were dirty the carpets had bad stains. I woke up 630 a.m. to have breakfast. I knew you had to pay for breakfast so I made sure my breakfast was included. I talked to the people at the desk and they said it wasn't. And were rude about it. Also the restaurant part wasn't open. They weren't sure when the person was coming. They said they will call the room and they didn't. I try to cancel the hotel but I couldn't. The next day I went to front desk to show them my email said it was included they gave a 10 dollar voucher for the rest of my stay and told me breakfast end at 10. While they were helping me they were on their phone having a personal conversation wearing the ear piece. The breakfast is really good. But the last day of our stay we got to the bistro a little after 930 and they couldn't cook breakfast because on weekdays it stops at 930. The lady that was on her phone didn't inform me. So I wasted my money for 2 days because I wasn't able to use the breakfast voucher. It wasn't my fault it was the front desk that gave me misinformation.
Stayed 4 nights in Feb 2024

2/10 Terrible

Belinda, Snellville

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in construction, elevator is out of service due to construction. My room had dirty laundry in the closet from the last guest. They should not be open during this renovation period. Poor for the price.
Stayed 1 night in Feb 2024

6/10 Okay

TAMEKA

Stayed 3 nights in Jan 2024

8/10 Good

katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the condition of my room, the parking, and the courteous evening and morning staff. I had read, prior to my Atlanta trip, reviews that disparaged this Courtyard. Yes, the property is undergoing renovations so parts are old looking/ smelling. But, my experience was entirely pleasant.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandra
The front desk staff was awesome
Stayed 2 nights in Dec 2023

6/10 Okay

Claude

Liked: Staff & service
The hotel is currently going through renovations….however, this is 2 days from 2024!!! I was extremely disappointed that this hotel didn’t have microwaves in ANY rooms, had to walk down to front desk to use a microwave , also, there was a mini cube fridge in the room. If traveling 4 or more days, not acceptable, could barely put anything in it!!! Carpet in room and hallway needed cleaning. No elevator!!! As it stands right now, I won’t return until I know what the updates are. Friendly staff though!!! Accommodating!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

JUAN C

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in Nov 2023

4/10 Poor

Scott

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Clogged sink, toilet didn't flush, broken shower curtain, ice machine didn't work. Staff was friendly
Stayed 1 night in Oct 2023

2/10 Terrible

Stuart

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still under renovations
Outside patio door trash
They were throwing thing in the dumpster at 7.20 in the morning
Carpet had big stains on it
Bath tub had mold in the corner
Stayed 3 nights in Oct 2023

10/10 Excellent

Kenneth

Traveled with partner
Love the suites. Didn't like the construction that henderd movement in the property
Stayed 2 nights in Oct 2023

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place. Stay away!!!! 10.19.23
Terrible, Place is undergoing renovations, the carpet is dirty, staff in not helpful, ice machine didn’t work, no one ever came and tidied my room,blood stain on my sheets, the pillow cases are dingy, went and bought my own,elevator didn’t work, and I ran in a foot race, so my legs were hurting, walking up a flight of steps wasn’t pleasant. the vendor/hotel should have mentioned this at time of booking. I know they are taking over from a motel, but it’s still giving motel ambiance I will never book here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Samson

Stayed 4 nights in Oct 2023

8/10 Good

Quraan

Liked: Cleanliness, staff & service, amenities
It’s nice need some updates but safe clean nice staff
Stayed 1 night in Oct 2023

10/10 Excellent

Cherae, norwalk

Stayed 2 nights in Oct 2023

10/10 Excellent

Sharleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great!!
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat
Stayed 1 night in Sep 2023

10/10 Excellent

Shavonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Keysha

Stayed 1 night in Oct 2023

6/10 Okay

Frederick

Stayed 1 night in Oct 2023

2/10 Terrible

elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the staff was very accommodating and the lobby area very nice but our room has unpatched areas on the walls, spots on the sofa, a hole in the curtains. We were very disappointed.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

Latoya

Stayed 2 nights in Sep 2023

2/10 Terrible

Jesse

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay until the remodel is finished
The fire alarm went off 4 times on our second night. They never replaced a lightbulb, the TV was dark, the wall paper was peeling, and a portion of the fence around the pool was toppled over in to the pool area and not cleaned up in a timely manner
Stayed 2 nights in Aug 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite place to stay in Atlanta
Stayed 3 nights in Sep 2023

6/10 Okay

LaTanya

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Sir Mitchell

Disliked: Staff & service, amenities, property conditions & facilities
The fire arlarm went off 11:30 at night. Flashing light went on for hours. Trash all around the property (room was clean) halway floors stained looked like a crime scene. Portable ac in the loby, very loud and tastless. I expected so much better from a Marriott
Stayed 2 nights in Aug 2023

8/10 Good

Calandra

Liked: Cleanliness, property conditions & facilities
Hotel is under construction staff wasn't the friendliest but pretty friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Stephanie

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very very very unprofessional
Stayed 3 nights in Aug 2023

2/10 Terrible

Ambrozene

Stayed 1 night in Aug 2023

10/10 Excellent

Ajani

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation. At this time there is no elevator. There is a 2nd floor. Be mindful of that. Nice pool. Very convenient to Atlanta-Midtown.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Weldu

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 26, 2023
Hello,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Poor

Daniel

Traveled with family and small children, Traveled with family
Room was clean staff was nice but room was hot as hell could barely sleep it was hot I recommend bringing u a fan if u plan on staying
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 24, 2023
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced you. We have spoken to the concerned person, and we wish to serve you better next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Lynley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Frederick

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 20, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

TEVI

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, I didn’t have a good experience. The bathtub in my room was clogged. There were stains on the bed sheets and also lots of bugs flying in the room.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 17, 2023
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 17, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Leonardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
in fact I did not stay that night because the sound of the air conditioning was horrible
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 14, 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 12, 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff B+ / Premises D-
Hotel is presently under renovation. 1. One of the side entry doors had a cable lock on it. 2. Common hallway and stairway carpet was extremely soiled, 3. Grounds/landscape have 2 feet weeds near rear parking curb, 4. TV periodically frozen and lost connection, 5. We spotted small ants in our room, 6. Either someone was smoke in the their room and using perfume to mask the smell or the deodorizer cleaning staff is using smells like smoky perfume. We asked to change rooms. Smell was no longer noticed in the room but in the hallway it was noticable, 7. The key to our new room did not work and someone had to come to reset the lock, 8. No elevator service
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 10, 2023
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Alberta

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 10, 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Raygenius

Stayed 3 nights in Jul 2023
Response from Sophia CSR on Jul 10, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Atina

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Making it Right!!!
Okay, well my stay initially didn't start out correctly due to ongoing renovations at the property...yet, the amazing staff at Courtyard by Marriott made the trip a pleasurable experience at the end. Rooms are spacious and the Starbucks in lobby was the winner!!! The pool was great and the location is conveniently perfect for easy access to shopping, restaurants and interstate travel. Will definitely stay again soon.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 7, 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Poor

Stephanie

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
I never leave reviews.. especially bad ones, but needed to here. The front desk staff was not very welcoming. When checking me in, the lady asked a question and immediately the - I think - manager came over and took over. With out asking me any questions she ran my card to charge me for the room - the room I had already paid for on orbitz. I told her I had already paid and she said “oh I thought you wanted to put it on another card for some reason”. I never gave any reason for her to think that. I checked my acct a few days later and realized the charge was still there after she said she cancelled it. I thought it may be the charge for incidentals but after another week it was still there. I called the property twice to ask for a refund. Both times they said “someone will call you back”. No one ever called me back. I called corporate offices a week ago and they too said someone will call you back and you will get an email regarding this claim. I have gotten no call or email from them. Thankfully, my bank refunded me but Marriot has done NOTHING helpful and has kept $117 of mine I did not authorize. The property itself was undergoing construction which was annoying. There was no working elevator and the room was very musty and the door to the balcony left open with the room very hot. Will not be staying here ever again and will probably never give my money to Marriott again.
Response from Sophia CSR on Jul 7, 2023
Hello,We deeply apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is important to us, and we appreciate you bringing these issues to our attention. We are truly sorry for the lack of welcoming behaviour from our front desk staff and the confusion regarding your payment. It is unacceptable that you had to face these inconveniences, and we apologize for the misunderstanding and the subsequent charge that was not cancelled promptly. We understand your frustration with the lack of responsiveness from our property and corporate offices. This is not the level of service we strive to provide, and we will address this matter internally to ensure that such lapses in communication do not happen again. We are sorry for the inconvenience caused by the ongoing construction, the non-functioning elevator, and the condition of your room. We acknowledge that these issues detracted from your overall experience, and we apologize for failing to meet your expectations. We genuinely regret the series of events that have led to your decision not to stay with us again and reconsider Marriott as your preferred choice. We hope you will allow us an opportunity in the future to regain your trust and provide you with the exceptional service that we pride ourselves on delivering.