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Reviews of Best Western Gold Poppy Inn

2.5 out of 5
Best Western Gold Poppy Inn
4930 W Ina Road, Tucson, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 416 out of 1002 reviews" "
Rating 8 - Good. 343 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Heather

Liked: Amenities, property conditions & facilities
Quiet and staff was kind and helpful
Stayed 3 nights in Apr 2024
Response from Best Western on Apr 15, 2024
Hello Heather. Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you enjoyed your stay with us and hope to see you again.

2/10 Terrible

Harleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western on Apr 15, 2024
Hello Harleigh. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jenni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the price. Nothing fancy but comfy bed and friendly staff.
Stayed 1 night in Apr 2024
Response from Best Western on Apr 8, 2024
Hello Jenni. Thank you for taking the time to leave us a review. Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us.

10/10 Excellent

Mary, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
For this trip to Tucson, the location was easy to find and easy for us to get to the sites we wanted to visit. It was clean and quiet.
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 12, 2024
Hello Mary. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon. Thank you for choosing Best Western.

10/10 Excellent

Linda, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Easy I-10 access
Stayed 1 night in Apr 2024
Response from Best Western on Apr 8, 2024
Hello Linda. Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us. Thank you for choosing Best Western.

10/10 Excellent

marc

Stayed 1 night in Mar 2024
Response from Best Western on Apr 19, 2024
Hello Marc. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon. Thank you for choosing Best Western.

10/10 Excellent

David

Traveled with group
Nice hotel, very clean, breakfast good
Stayed 1 night in Mar 2024
Response from Best Western on Mar 14, 2024
Hello David. Thank you for taking the time to leave us a review. We appreciate the positive feedback. We are happy to see that you enjoyed your stay with us. Thank you for choosing Best Western.

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had a bad odour, coming from the fan. Everything was alright otherwise.
Stayed 2 nights in Feb 2024
Response from Best Western on Mar 11, 2024
Hello Andrea. Thank you for taking the time to leave us a review. We appreciate the feedback concerning the smell coming from the fan. Maintenance will address this immediately. We hope the rest of your stay was enjoyable. Thank you for choosing Best Western.

6/10 Okay

Jay, Carson City

Traveled with family
Liked: Staff & service, property conditions & facilities
When we checked in, and I first used the bathroom I noticed urine spatter on the floor in front of the toilet. My husband used the bathroom before I did but there seemed to be more spatter than one use. The shower dispenser for body wash was empty in our room and also in the second room we rented. After showering I discovered that there was no hair dryer in our room.when we reported this and were told it was ,mounted on the wall next to the sink. It was not. There was a bracket but no hair dryer. We were not provided with one before we left a hour later. The breakfast buffet seemed limited as far as fresh fruit was concerned.
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Hello Jay. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Maintenance has addressed the issue. Thank you for bringing this to our attention. Thank you for choosing Best Western.

2/10 Terrible

Patricia

We were not aware that the facility was not pet friendly until we arrived. We had previously stayed the the Foothills in Tucson, which was very pet friendly. The receptionist made no effort to assist us in finding other accommodations except to point at the Red Lion next door. We drove on the Gila Bend and stayed at a fabulous Best Western.
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

William

Traveled with family
During an 8 night stay, the room was only cleaned twice, and we had to request that it be cleaned for those events. Everyday, we had to ask for clean towels. The checkout clerk could only access a receipt for half of our stay, and was unable to provide us with credit for the stays on our Best Western account.
Stayed 8 nights in Mar 2024
Response from Best Western on Mar 11, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Timothy, Torrance

Traveled with family
Liked: Staff & service, property conditions & facilities
To close to freeway noise
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 9, 2024
Hello Timothy. Thank you for taking the time to leave us a review. We would like to apologize for the inconvenience from the freeway noise. We hope the rest of your stay was enjoyable. Thank you for choosing Best Western.

10/10 Excellent

christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice clean place to stay. Friendly helpful staff....the only thing I could complain about was the parking
Stayed 1 night in Mar 2024
Response from Best Western on Mar 9, 2024
Hello Christopher. Thank you for taking the time to leave us a review. We appreciate your feedback. We would like to apologize for the inconvenience you had with the parking. We are happy to see that the rest of your stay was enjoyable. Thank you for choosing Best Western

8/10 Good

Lynne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Value cost. Good breakfast
Stayed 2 nights in Mar 2024
Response from Best Western on Mar 9, 2024
Hello Lynn. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We value you feedback. Thank you for choosing Best Western.

10/10 Excellent

Lupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lite parking area. Right off the freeway.
Stayed 1 night in Mar 2024
Response from Best Western on Mar 5, 2024
Hello Lupe. Thank you for taking the time to leave us a review. We appreciate the positive feedback. We are happy to see that you enjoyed your stay. Thank you for choosing Best western.

8/10 Good

Lupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lighted parking. A bit difficult to find as it was tucked behind another motel. Right next to freeway but not too bad and I was exhausted so was able to sleep through the noise . Night clerk wasn't friendly but morning clerk made up for it. All in all, I'd stay here again.
Stayed 1 night in Feb 2024
Response from Best Western on Mar 5, 2024
Hello Lupe. Thank you for taking the time to leave us a review. We appreciate the feed back. We apologize for the inconvenience you had while locating our hotel. We are happy to see that you were able to have a restful stay. Thank you for choosing Best Western.

10/10 Excellent

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, breakfast good.
Stayed 1 night in Feb 2024
Response from Best Western on Mar 5, 2024
Hello Joseph. Thank you for taking the time to leave us a review. We appreciate your feed back. We are happy to hear that you enjoyed your stay with us and had a chance to try our breakfast. We value you feedback. Thank you for choosing Best Western.

10/10 Excellent

Joanne

Stayed 2 nights in Dec 2023
Response from Best Western on Mar 5, 2024
Hello Joanne. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. Thank you for choosing Best Western.

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable room, nice shower, liked the pillows.
Stayed 2 nights in Feb 2024
Response from Best Western on Feb 29, 2024
Hello Douglas. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We appreciate the feed back. Thank you for choosing Best Western.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to highway and ammenities
Stayed 4 nights in Feb 2024
Response from Best Western on Feb 29, 2024
Hello Barbara. Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us. We hope to see you again.

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off and on to the freeway. Away from the hustle and bustle of the downtown area.
Stayed 2 nights in Feb 2024
Response from Best Western on Feb 26, 2024
Hello Aaron. Thank you for taking the time to leve us a review. We appreciate your feedback. We hope you enjoyed your stay with us.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western on Feb 26, 2024
Hello Patricia. Thank you for taking the time to leave us a review. We value your feedback. We hope to see you again.

10/10 Excellent

Jesus

Stayed 1 night in Feb 2024
Response from Best Western on Mar 20, 2024
Hello Jesus. Thank you for taking the time to leave us a review. We hope you enjoyed you stay with us. We appreciate your feedback. Thank you for choosing Best Western.

10/10 Excellent

Tom

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 5 nights in Jan 2024
Response from Best Western on Feb 12, 2024
Hello Tom. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a 2yr old, so cleanliness is of utmost importance. I was not disappointed. Great staff. Good all around!
Stayed 1 night in Feb 2024
Response from Best Western on Feb 6, 2024
Hello Brenda. Thank yo for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us and that we were able to meet your expectations. We appreciate the feed back. We hope to see you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent—clean and roomy. Breakfast was good each day. Easy access off the I-10. Plenty of restaurants in the area.
Stayed 3 nights in Feb 2024
Response from Best Western on Feb 6, 2024
Hello Thomas. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us and that we we were able to meet your expectations. We appreciate your feed back. We hope to see you again.

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Best Western on Feb 6, 2024
Hello Bernardo. Thank you for taking the time to leave us a review. We hope You enjoyed your stay with us. Thank you for the feedback. We appreciate your business.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was smooth front rep was courteous.
Stayed 1 night in Feb 2024
Response from Best Western on Feb 6, 2024
Hello William. Thank you for taking the time to leave us a review. We are happy to see that your check in process was smooth. Thank you for taking the time to recognize the front desk staff. We appreciate the feedback. We hope to see you again.

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable place with very pleasant and competent staff.
Stayed 1 night in Feb 2024
Response from Best Western on Feb 6, 2024
Hello Steve. Thank you for taking the time to leave us a review. we are happy to see that you enjoyed your stay with us. We appreciate your feedback and we hope to see you again.

6/10 Okay

sherry

Disliked: Cleanliness, amenities
I was told I would get a card for one night free at any best western and it would be e-mailed to me . I did not receive that info.
Stayed 3 nights in Dec 2023
Response from Best Western on Jan 28, 2024
Hello Sherry. Thank you for taking the time to leave us a review. We appreciate the feedback. Please allow a week for Best Western a week to process the gift card and get it to you. We apologize for any inconvenience. Thank you for choosing Best Western for your stay.

6/10 Okay

Ao

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good option if you want to visit Tucson, especially Saguaro NP, just for a night. The insulation is not good and we can hear the sound of the TV in other rooms.
Response from Best Western on Jan 25, 2024
Hello Ao. Thank you for taking the time to leave us a review. We appreciate your feedback. We apologize for the sound coming from the other room. We hope the rest of your stay was enjoyable.

10/10 Excellent

Sean

Traveled with partner
The room was cozy and clean. Breakfast was excellent for the road. The staff were friendly and helpful. I would book this location again. I give this an excellent rating..
Stayed 3 nights in Jan 2024
Response from Best Western on Jan 22, 2024
Hello Sean. Thank you for taking the time to leave us a review. We appreciate the positive feed back. We are happy to see that you enjoyed your stay with us. We hope to see you again.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern, but architecture was a bit sterile. Great access to I-10 as well as Saguaro National Park.
Stayed 1 night in Jan 2024
Response from Best Western on Jan 15, 2024
Hello Robert. Thank you for taking the time to leave us a review. We appreciate your feedback. We are happy to see you enjoyed your stay with us. Thank you for choosing Best Western

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, convenient location, will stay again next time in Tucson.
Stayed 2 nights in Dec 2023
Response from Best Western on Jan 15, 2024
Hello Jeff. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you again. Thank you for choosing Beast Western

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Jan 2024
Response from Best Western on Jan 15, 2024
Hello Sonia. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you again. Thank you for choosing Best Western

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western on Jan 15, 2024
Hello Alberto. Thank you for taking the time to leave us a review. We appreciate your feedback. Thank you for choosing Best Western

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
While this hotel is older hotel, the room is still very comfortable and clean. The staff including housekeeping are all courteous and friendly.
Stayed 2 nights in Dec 2023
Response from Best Western on Jan 15, 2024
Hello Sharon. Thank you for taking the time to leave us a review. We appreciate your feedback. We are happy to see that you enjoyed your stay with us. Thank you for choosing Best Western

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Best Western on Dec 31, 2023
Hello Michelle. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you again. Thank you for choosing Best Western for your stay.

8/10 Good

Xiaojiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
good hotel
Stayed 1 night in Dec 2023
Response from Best Western on Dec 31, 2023
Hello Xiaonjiang. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you again. Thank you for choosing Best Western for your stay.

4/10 Poor

Joseph

Traveled with family
Disliked: Staff & service
the front desk charged me more than the price I booked through expedia.
Stayed 4 nights in Dec 2023
Response from Best Western on Jan 2, 2024
Hello Joseph. Thank you for taking the time to leave us a review. Your feed back is important to us. If you would like to share more about you stay please feel free to contact us directly at (520) 579-7202.

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Best Western on Jan 22, 2024
Hello Patricia. Thank you for taking the time to leave us a review. We appreciate the positive feed back. We are happy to see that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western on Dec 24, 2023
Hello George. Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us.

10/10 Excellent

ramona

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western on Dec 11, 2023
Hello Romona. Thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us. We hope to see you again.

8/10 Good

James, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western on Dec 11, 2023
Hello James. Thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us. We hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable. My one complaint is that there isnt enough sockets for plug in needs and the room is too dark. I would like more light.
Stayed 2 nights in Dec 2023
Response from Best Western on Dec 11, 2023
Hello Anonymous. Thank you for taking the time to leave us a review. We appreciate the feed back about the lighting issue. We hope to resolve this issue soon. Again thank you for sharing your experience with us.

6/10 Okay

Hollis

Response from Best Western on Feb 6, 2024
Hello Hollis. Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, walk to Denny’s for a snack
Stayed 1 night in Dec 2023
Response from Best Western on Dec 11, 2023
Hello Allan. Thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us. We hope to see you again.

8/10 Good

Isaiah

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Convenient place to stay. The refrigerator was nice to have in the room. Breakfast was good. There was something wrong with the TV in our room.
Stayed 1 night in Dec 2023
Response from Best Western on Dec 11, 2023
Hello Isaiah. Thank you for taking the time to leave us a review. We are happy you enjoyed your stay with us. Thank you for letting us know about the issues you had with the T.V. in your room. The issue has been resolved. We appreciate your feedback.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows were awful and there was a terrible (sewage) smell in the parking lot. The spa was closed. The housekeeping service was spotty. Otherwise, it was nice, convenient and the front desk people I spoke with were always very friendly.
Stayed 5 nights in Nov 2023
Response from Best Western on Nov 30, 2023
Hello Wendy. Thank you for taking the time to leave us a review. We appreciate the feedback. We will address your concerns immediately. Thank you for letting us know about your experience during your stay.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gold Poppy is a little out of the way, but the value is above average.
Stayed 1 night in Nov 2023
Response from Best Western on Nov 28, 2023
Hello Donald. Thank you for taking the time to leave us a kind review. We are happy to see that you enjoyed your stay. We hope to see you again.